NHTSA ID Number: 10252012
Manufacturer Communication Number: Circular 93R3
TSB/Document Date: 2024-04-05
Summary
Audi
is providing an updated 220V/240V charging unit cable and a compact/portable charging system software update for vehicles included in this service action.
Service Action
Code: 93R3
Subject
Compact/Portable Charging System Cable (220V/240V) & Software Update
Document History
Date
Summary
03/21/2024
Affected Vehicles
Original publication
Country
Beginning
Model
Year
Ending
Model
Year
USA
USA
USA
USA
USA
USA
USA
USA
USA
CAN
CAN
CAN
CAN
CAN
CAN
CAN
CAN
CAN
2021
2020
2022
2019
2020
2022
2022
2020
2022
2021
2020
2022
2019
2020
2022
2022
2020
2022
2022
2021
2024
2024
2024
2024
2024
2024
2024
2022
2021
2024
2024
2024
2024
2024
2024
2024
Vehicle
A7
A8
E-TRON GT
E-TRON QUATTRO
E-TRON SPORTBACK QUATTRO
Q4 E-TRON SPORTBACK
Q4 E-TRON SUV
Q5
RS E-TRON GT
A7
A8
E-TRON GT
E-TRON QUATTRO
E-TRON SPORTBACK QUATTRO
Q4 E-TRON SPORTBACK
Q4 E-TRON SUV
Q5
RS E-TRON GT
Vehicle
Count
615
169
5,728
36,337
10,267
4,265
13,660
20,185
2,047
11
7
511
3,179
1,602
604
5,284
1,058
210
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
About this Service
Action:
Campaign status must show “open.”
If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Audi is providing an updated 220V/240V charging unit cable and a compact/portable charging
system software update for vehicles included in this service action.
IMPORTANT! If Safety Recall 93U6 or Safety Recall 93U8 shows open in ELSA on the day
of repair, dealers should perform the safety recall work and this service action during
the same service visit.
Code Visibility
Owner Notification
On or about March 21, 2024 the campaign code will be applied to affected vehicles.
Owner notification will take place in March 2024. Owner letter examples are included in this
bulletin for your reference.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93R3 Page 1 of 12
Campaign Expiration
Date
This campaign expires on March 21, 2029. Work must be performed on or before this date to
be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your normal
costs associated with this work will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2024 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
93R3 Page 2 of 12
Parts Information
Criteria
Quantity
01
1
Part Number
P.O.C. Part Description
Ordering Method
(see description below)
7PP-971-678-GA
CHARGE CBL
Automatic Allocation
Parts Control Type:
Automatic Allocation
Parts will be managed by Automatic Allocations. Please see the Repair Projection Tool
for your allocation dates and quantity.
Currently, parts are very limited and requests for additional supply above your
dealerships weekly Automatic Allocation quantity will not be approved.
Initial Allocation:
YES
Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool to view your
potential VIN population.
Repair Projection Tool:
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93R3 Page 3 of 12
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
93R3
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark CHARGE CBL* as causal part
Do not claim wash/loaner under this action
01
LABOR
Labor Op
Time Units
Description
0151 01 99
20
Update portable charger software
9354 19 50
SEE ELSA
Charger cable remove+reinstall
(provide charging cable)
PARTS
Quantity
Part Number
Description
1.00
7PP971678GA
CHARGE CBL*
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93R3 Page 4 of 12
Customer Letter Example (USA)
This notice applies to your vehicle: ,
Subject: Service Action 93R3 - Compact/Portable Charging System Cable (220V/240V) & Software Update
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019-2024 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action:
Audi is providing an updated 220V/240V charging unit cable and a compact/portable charging system software update
for vehicles included in this service action. This work will take about an hour to complete and will be performed for you
free of charge. Please keep in mind that your dealer may need additional time for the preparation of the work, as well
as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to
schedule this work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link
to locate a dealer near you and schedule this service.
To ensure your dealer can perform the work described in this letter, you must bring your vehicle’s complete
compact/portable charging system kit with you to your repair appointment, including all charging cables that belong
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TSB/Document ID: Circular 93R3
Replacement Service Bulletin Number:
MFR Communication Date: 2024-03-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY
MFR Component System:
MFR Component Subsystem:
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