with it.
Additional information:
•

This service action will be available for you free of charge only until March 21, 2029. If you wish to have this
service performed after that date, your dealer’s normal costs associated with this repair will apply.

•

If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.

•

If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time,
if you have changed your address or sold the vehicle, or if you should have any questions about this
communication, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page
at www.audiusa.com.

•

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the
Recall/Service Campaign Lookup tool at www.audius a.com and enter your Vehicle Identification Number
(VIN).

We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93R3 Page 5 of 12

Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Subject: Service Action 93R3 - Compact/Portable Charging System Cable (220V/240V) & Software Update
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019-2024 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action:
Audi is providing an updated 220V/240V charging unit cable and a compact/portable charging system software update
for vehicles included in this service action. This work will take about an hour to complete and will be performed for you
free of charge. Please keep in mind that your dealer may need additional time for the preparation of the work, as well
as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to
schedule this work.
To ensure your dealer can perform the work described in this letter, you must bring your vehicle’s complete
compact/portable charging system kit with you to your repair appointment, including all charging cables that belong
with it.
Additional information:
•

This service action will be available for you free of charge only until March 21, 2029. If you wish to have this
service performed after that date, your dealer’s normal costs associated with this repair will apply.

•

If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.

•

If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time,
if you have changed your address or sold the vehicle, or if you should have any questions about this
communication, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca

We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93R3 Page 6 of 12

Repair Overview

•

Update portable charger software.

•

Supply a new 220/240V charge cable.

NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

Required Tools

-VAS6150X/6160X-

Diagnostic Adapter for
High-Voltage Charging
System

(or equivalent)

-VAS611009KIT-

Diagnostic Tester

110V cable from the
portable charging kit

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93R3 Page 7 of 12

Repair Instruction
Section A - Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•

All Safety Recalls must be completed prior to
completing this campaign.

•

Proceed to Section B.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93R3 Page 8 of 12

Section B – Update Portable Charger Software
•

Using the VAS611009, establish a connection
between the Diagnostic Tester and the Mobile
Charger -E943-.

•

Additional information on the setup can be
found in the ELSA Repair Manual:
o

Repair Manual > Motor > Electric
Drive Motor > 93 Electric drive >
Charging Socket > e-tron Charging
System Diagnostic

NOTE
The 110V cable (P88) from the vehicle’s portable
charging system kit will be required to power the
portable charger during the software update
process.
•

Enter AUDILADEKABELMINI in the VIN field
populated in ODIS.

•

Ensure “work with Guided Fault Finding” is
checked.

•

An error may occur during VIN identification.
Press “OK” to continue.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93R3 Page 9 of 12

•

Perform the following to manually identify the
charger:
1. Select “manual” Vehicle identification.
2. Enter AUDILADEKABELMINI in the
VIN field (if not already populated).
3. Select “All external components” for
the Model.
4. Select Apply.

•

Under the Special Functions tab, select “SVM
– Code Input”.

•

Enter SVM code 93R3A458 and follow the onscreen prompts.

•

When prompted, enter the vehicle’s VIN.

•

When exiting GFF, ensure the diagnostic log
is sent to GFF Paperless.

•

Ensure the customer’s 110V charge cable
is returned to the portable charging system
kit if it was used to power the portable
charger during the software update.

Proceed to Section C

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93R3 Page 10 of 12

Section C – Supply New 220/240V Charging Cable
NOTE
The original 220/240V cable is removed during the
93U6/93U8 Safety Recalls.
•

Place the new 220/240V charge cable
with the portable charging system kit.

Part Number

Part Description

7PP-971-678-GA

220/240V Charge Cable

Proceed to Section D.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93R3 Page 11 of 12

Section D – Campaign Completion Stamp
•

Once the campaign has been completed,
the technician should stamp the repair
order.

•

Stamps are available for ordering through
the Compliance Label Ordering Portal.

Item#: AUD4927ENG

-OR-

Item # AUD4927FRE

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93R3 Page 12 of 12