CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Incorrect Grille
FCA US LLC
Reference: 91A
2024 (JL) Jeep Wrangler
Template Version 1.8

Revision
0

Edition
January 2024

Detail
Initial Version.

SYMPTOM DESCRIPTION
The front grille on about 1,823 of the above vehicles
may have the wrong grille installed.
NOTE: Some vehicles above may have been
identified as not involved in this recall and therefore
have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may
be in dealer new vehicle inventory. Dealers should
complete this campaign service on these vehicles
before retail delivery. Dealers should also perform
this repair on vehicles in used vehicle inventory and
those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.

REPAIR TO BE PERFORMED

PARTS INFORMATION
Qty
1
1
1
1
1
1
1
1
1

Replace the Grille Assembly

1

COMPLETION REPORTING / REIMBURSEMENT

1
1
1

Claims for vehicles that have been serviced must be
submitted on the DealerCONNECT Claim Entry
Screen located on the Service tab. Claims paid will
be used by FCA to record recall service completions
and provide dealer payments.
Use the following labor operation numbers and time
allowances:
Labor Description
Number
Hrs
Inspect for the correct grille
23-91-A1-81
0.1hrs
Inspect and replace grille
23-91-A1-82
0.3hrs
NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
recall claim processing instructions.

Part Name
Grille, DX8 (Black)
Grille, GW7 (Bright White)
Grille, WGP (Minty)
Grille, PGG (Sargen
Green)
Grille, LAU (Granite
Crystal)
Grille, MBJ (Hydro/Laser
Blue)
Grille, LDS (Anvil)
Grille, SSE (Atomic Silver)
Grille, MRC (Firecracker
Red)
Grille, WJF (High
Velocity)
Muckett, Right
Muckett, Left
Rivets (MSQ 4)

Part No.
CCAP91A1AA
CCAP91A2AA
CCAP91A9AA
CCAP91A7AA
CCAP91A3AA
CCAP91A5AA
CCAP91A4AA
CCAP91A8AA
CCAP91A6AA
CCAP91A1BA
68304910AB
68304911AB
68394958AA

PARTS RETURN
No parts return required for this campaign.

SPECIAL TOOLS
No special tools required.

DEALER NOTIFICATION
To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

1/4

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Incorrect Grille
FCA US LLC
Reference: 91A

Grille Inspection
1. Visually inspect the front grille (Figure 1).

Figure 1 - Grille
2. Does the Grille on the vehicle in for inspection, look similar to the Grille on the right side?
➢

YES: No further service required, return the vehicle to the customer, claim inspection LOP.

➢

NO: Proceed to step 1 below.

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

2/4

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Incorrect Grille
FCA US LLC
Reference: 91A

Service Procedure
1. Open and support the hood.
2. Remove the top push pins (Figure 1).

Push Pins

Figure 1 – Push Pins
3. Grasp the lower portion of the grille and carefully pull out to release the lower clips (Figure 2).
4. Separate and remove the grille and DISCARD.

Figure 2 – Grille Removal

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

3/4

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Incorrect Grille
FCA US LLC
Reference: 91A

Service Procedure [Continued]
5. Align the NEW grille to the vehicle body retainer opening and push grille until retainers are seated.
6. Install the push pins (Figure 2).

LEFT
MUCKETT

7. Install the right and left side Mucketts
(Figure 3).
NOTE: Left side Muckett illustrated, right
side similar.
8. Close the hood
9. Return the vehicle to the customer.

Figure 3 – Muckett Installed

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

4/4

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Incorrect Grille

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

91A

LOGO

VEHICLE PICTURE

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2024 Model
Year (JL) Jeep Wrangler] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
Your vehicle may have been equipped with the incorrect front grille which was not intended
for your specific model.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment.
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will inspect and if needed, replace the front grille. The estimated repair time is about 30
minutes. In addition, your dealer will require your vehicle for proper check-in, preparation,
and check-out during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience.
Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN 91A.

Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.