TECHNICAL INSTRUCTIONS
PAGE 1 OF 4
CUSTOMER SATISFACTION PROGRAM 23B21-S1

CERTAIN 2023 MODEL YEAR F-150 AND BRONCO VEHICLES —
INOPERATIVE FORDPASS GATEWAY MODULE PROGRAMMING
SERVICE PROCEDURE
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after
programming. For DTCs generated after programming, follow normal diagnostic service
procedures.
1. From the vehicle settings menu disable the 30min Max Idle option.
• From the center display press the vehicle settings button and turn off the 30min Max Idle option
setting. See Figure 1.

21694E

FIGURE 1
2. Install the Ford Diagnostic and Repair System (FDRS) Scan tool and required reprogramming or
diagnostic components. Check the vehicle’s State Of Charge Parameter Identification Data (PID)
by performing the following:
• Launch the FDRS and navigate to toolbox tab > datalogger > BCM and select BATT SOC PID.
• Ensure that the BATT_SOC PID reads over 80%. If the PID is less than 80%, fully recharge the
vehicle's 12-volt battery using the appropriate Rotunda battery tester and charger.
• Remove the charger from the vehicle and using FDRS, navigate to toolbox tab > BCM > Reset
Battery.
• Monitor Sensor Learned Values application. Perform the BMS reset.
• Connect the Rotunda battery tester and charger and set it to maintain 12.6 to 13.6 volts. Monitor
the voltage real time using the indicator at the bottom right corner of FDRS to ensure that it is
within this range.
STUD FOR
MISSING NUT

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 2 OF 4
CUSTOMER SATISFACTION PROGRAM 23B21-S1

3. Connect a battery charger to the 12V battery.
• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this
procedure.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the VCM is properly connected to the DLC.
NOTE: VCM 3 is recommended for improved data download time.
4. Log into FDRS. Ensure FDRS is updated to the latest version.
NOTE: A 32GB or larger USB flash drive is required for Gateway Module (GWM) software updates. Make
sure the USB flash drive being used is formatted correctly. To see the available drives, hold
down the Windows icon keyboard key and press the E keyboard key. Right click on the USB
flash drive and select Properties. If File System under the General tab is not exFAT, the drive
must be formatted.
• To format the USB flash drive:
• Right click on the USB flash drive

• Select Format, select exFAT for the File System

• Select Default Allocation Size for the Allocation Unit Size.
• De-selecting Quick Format is not necessary and will result in a lengthier operation.
See Figure 2.

21694D

FIGURE 2
5. Start a new FDRS session.
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024

TECHNICAL INSTRUCTIONS
PAGE 3 OF 4
CUSTOMER SATISFACTION PROGRAM 23B21-S1

6. Select Toolbox tab.
7. Select Software Updates tab to see updates available.
8. Are there any updates available for the GWM?
Yes – Proceed to Step 9.
No – This article does not apply. Refer to Workshop Manual (WSM), Section 415-00.
9. When prompted by the FDRS, connect the USB flash drive to the personal computer (PC).
10. When prompted by the FDRS, safely remove/eject the USB flash drive from the PC, turn the
vehicle to Key On Engine Running (KOER), and connect the USB to the media hub to install
the software update. The update starts automatically and may take 10 minutes or longer to complete.
NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive with software
update.

11. For GWM USB software updates when SYNC touchscreen prompts to restart the vehicle:

• Turn the vehicle OFF.
• Wait ten minutes.
• Turn the vehicle to KOER.
12. Leave the USB drive inserted into the vehicle, until the vehicles infotainment display screen
states programming successful.
NOTE: It may take up to 5 minutes before SYNC touchscreen displays Update Successful pop up.
After 5 minutes if “Successful” pop up is not shown on SYNC touchscreen, remove the USB
and select YES on the FDRS “Was the USB Update Successful” prompt (FDRS verifies if the
module software update was successfully installed on the module).
13. From the list on the RH side of the screen, select Self-Test and click RUN.
14. Click the Run Selected Tests button in the lower right.
15. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
16. On the Vehicle's Center Display, go to the vehicle's Settings Menu and Re-Enable the 30Min Max Idle
option.
17. Remove and disconnect the FDRS Scan tool and required reprogramming or diagnostic components.
Disconnect the battery charger from the 12V battery once the programming has completed.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024

TECHNICAL INSTRUCTIONS
PAGE 4 OF 4
CUSTOMER SATISFACTION PROGRAM 23B21-S1

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module
(VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during
programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC

system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not,
troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,

select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the

programming process. Make sure all applicable steps are followed in order.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024

Customer Handout
Page 1 of 1
Customer Satisfaction Program 23B21 – Supplement # 1
Certain 2023 Model Year F-150, Bronco Vehicles
Gateway Module Reprogramming

Ford Software Updates
How to turn on Automatic Updates and Set a Recurring Schedule
Ford software updates are downloaded and installed over-the-air using either an external WiFi or FordPass™
Connect (vehicle modem). Most software updates will happen seamlessly in the background, if both of the
following have been done on your vehicle:
1. Automatic Updates is turned ON.
2. A Recurring Schedule has been set.
We recommend scheduling updates for overnight or at a time that you will not need to enter or use the vehicle.
To set a recurring schedule:
1. Tap Settings on your vehicle's SYNC screen.
2. Choose System (or Software) Updates.
3. Press Schedule Updates (or Recurring Update Schedule).
Depending on your vehicle you will either:
4. Choose Schedule.
5. Choose your preferred days and times.
6. Press Save.
or
4. Select one of the Preset options OR Select Custom Schedule.
5. If Custom Schedule, choose your preferred days (minimum of 2) and time.
6. Exit the screen (Schedule is auto saved).
To confirm Automatic Updates is turned ON:
1. Tap Settings on your vehicle's SYNC screen.
2. Choose System (or Software) Updates.
3. Confirm Automatic Updates is toggled to ON.
Prior to software download and installation, you will receive a reminder in your vehicle (24 hours prior) and in
your FordPass® App. You can reschedule up to 2 mins before the update begins.
Important Notes:
• Ford software updates are not deployed to all vehicles at the same time.
• If you choose to turn Automatic Updates OFF, you will not receive this software update unless you have
previously consented to all prior updates.
• To confirm that this Customer Satisfaction program is included in the software update and is available
or successfully installed in your vehicle, tap Settings on your vehicle’s SYNC screen, select System (or
Software) Updates and select Update Details to view the latest release notes. You will also get an
Update Successful alert in the message center of your FordPass® app.
If you are unsure if you have received the software update for this Customer Satisfaction program or have any
questions regarding software updates, please call our specially trained Software Update Customer
Relationship Center at: 1-833-389-0848.

Mobile Service Repair Assessment
Page 1 of 2
Customer Satisfaction Program 23B21 – Supplement # 1
Certain 2023 Model Year F-150 and Bronco Vehicles
Gateway Module Reprogramming
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Light Mobile Service
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•

– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

Mobile Service Repair Assessment
Page 2 of 2
Customer Satisfaction Program 23B21 – Supplement # 1
Certain 2023 Model Year F-150 and Bronco Vehicles
Gateway Module Reprogramming
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•

•
•
•

– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle

Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Customer Satisfaction Program 23B21 – Supplement # 1
Certain 2023 Model Year F-150 and Bronco Vehicles
Gateway Module Reprogramming

Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Pick-up and/or delivery service
As outlined below for the 23B21 Field Service Action program.
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

March 2024
Customer Satisfaction Program 23B21
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?

On your vehicle, it may be possible for the vehicle’s computers and its
connectivity Gateway Module to not be able to connect to the internet.

What is the effect?

This may result in inoperative smart phone applications with FordPass
features not functioning properly (inability to review the vehicle’s state of
charge, inoperative remote start and/or inoperative remote lock and unlock).

What will Ford and
your dealer do?

In the interest of customer satisfaction, Ford Motor Company has released
new software for the Gateway Module. Your vehicle is capable of Ford
software updates.
When Automatic Software Updates are turned ON or the Gateway Module
has been reset, the software will be downloaded to your vehicle over a
private wi-fi network or through your vehicle’s modem through the cellular
network. The software installation will happen after the download.
Note: Refer to ford.com/support for further information on your Ford
Software Updates system.
Should the software fail to load or install properly, Ford has authorized your
dealer to install 4.2.1.2 Over-The-Air (OTA) software update, free of charge
(parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until February 28, 2025,
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for this software installation is approximately one hour. If
you prefer to go to your dealer for the software update, the time needed for
this repair is less than one-half day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.

© Copyright 2024 Ford Motor Company

What should you do?

For your convenience, Ford is encouraging you to update your vehicle’s
software using Ford software update capabilities. By choosing or utilizing
one of the two following options:
1. Option One - For your convenience and if you prefer, go to your Ford
dealer to receive your vehicle’s Ford software update.
AND/OR
2. Option Two - You can also update your vehicles Ford software at
home by following the steps below:
To get the Ford software updated capabilities, you can remove and install
your vehicle’s Body Control Module (BCM) Gateway Module power fuse. By
utilizing or following this option, you should not need to take your vehicle to
your dealer unless you’re unable to successfully perform the update. Here is
what you can do:
Note: For vehicles already exhibiting inoperative Ford Pass and connectivity
features, the Gateway Module will need a reset, to allow the Ford Over-TheAir (OTA) software update to download to the vehicle. Following this specific
procedure to this action below, will temporarily enable the Ford software
update to download.
Recommendation: Set-up your vehicle. Park in a well-lit area. Make sure
that your F-150 vehicle is turned off and that your vehicle is fully charged
prior to proceeding to the following procedure. Note: If you own a F-150
Lighting, make sure the Charge Port is Not connected. Follow this easy
procedure:
Beginning of Procedure:
Procedure - Step 1: Access your vehicles body control module fuse box (in
passenger footwell – open the front passenger door)

Procedure – Step 2: Remove the interior trim Body Control Module (BCM)
Fuse Box cover by pulling the front of the cover towards the center of the
vehicle. Continue on next page.

© Copyright 2024 Ford Motor Company

What should you do?
(Continued)

Procedure – Step 3: Remove (20 Amp) Fuse Number 32, from the BCM
Fuse Box, for about 60 seconds (1 minute) and then reinstall Fuse 32 back
on its original location.

Procedure – Step 4: Reinstall the BCM Fuse Box interior trim cover.
End of Procedure.
Note: To complete this software update you will need to confirm Automatic
Software Updates are turned on (See included instructions sheet). You can
look for icons on the in-vehicle screen, as well as see the progress of the
update on your FordPass app or Owner website. The next time you are
driving your vehicle the Automatic Software Update will be performed into
your vehicle.
If you choose to have your dealer install this software, please call your
dealer to schedule a service appointment for Customer Satisfaction Program
23B21. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.

© Copyright 2024 Ford Motor Company

What should you do?
(Continued)

NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

Thank you for your attention to this important matter.

Ford Customer Service Division

© Copyright 2024 Ford Motor Company