3M5Z-2L523-AA

1

1

All

Edge
Or
MKX

All

All

PM-1-C

3

3

© Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 3
Customer Satisfaction Program 13N02 – Supplement # 3
Certain 2010 - 2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)
The DOR/COR number for this recall is 50527.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Less than 10% of the affected vehicle population is expected to require brake booster replacement.
NOTE: Part numbers may change or supersede to a new service level service part number during the
duration of this recall. For the latest and greatest part number, you may also refer to the Ford
Electronic Parts Catalog, enter vehicle specific VIN number and order the correct specific parts during
the repair.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee the task has been delegated to. If the task
is to be delegated to a non-management employee, the employee needs to be someone other than
the technician who completed the repair and needs to understand the importance of completing this
task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.

© Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 3 of 3
Customer Satisfaction Program 13N02 – Supplement # 3
Certain 2010 - 2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
REPLACED FSA PARTS INSPECTION AND SIGN OFF (Continued)
•

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.

© Copyright 2024 Ford Motor Company

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 13N02
March 2024
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this
notice?

Under certain driving and environmental conditions, it is possible for the
brake booster on your vehicle to develop a small tear in the diaphragm. If
this occurs, the driver may hear a hissing noise while depressing the pedal
and may also experience a “spongy” pedal feel without a noticeable effect
on braking performance.

What is the effect?

If your vehicle is not serviced, the tear will eventually expand and the pedal
effort required to stop the vehicle will gradually increase. However, in all
cases, the fundamental vehicle braking system remains functional.
In the interest of customer satisfaction, Ford Motor Company is extending
the limited warranty on the brake booster to ten (10) years or 150,000
miles from the warranty start date of your vehicle, whichever occurs first.
This is a one-time repair program. If your vehicle has already exceeded the
mileage limit, this coverage will last through November 30, 2025.
Coverage is automatically transferred to subsequent owners.
This coverage exceeds the original warranty coverage provisions of your
vehicle for this part.

What will Ford and
your dealer do?

If the brake booster on your vehicle requires replacement and your vehicle
is within the indicated time/mileage limitations, Ford Motor Company has
authorized your dealer to replace the brake booster free of charge (parts
and labor). This is a one-time repair program.

How long will it take?

If the brake booster requires replacement, the time needed for this repair is
less than one-half day. However, due to service scheduling requirements,
your dealer may need your vehicle for a longer period of time.

© Copyright 2024 Ford Motor Company

How long will it take?
(Continued)

Additional time may be required to allow the engine to cool before
performing this repair. In addition, your vehicle may require an inspection
to determine if parts need to be ordered.

What should you do?

You do not need to return to your dealer for this repair unless your vehicle
has one or more of the following symptoms:
• A hissing noise while depressing the pedal.
• A “spongy” pedal feel without a noticeable effect on braking
performance.
• An increase in the amount of pedal effort required to stop the
vehicle.
Please Note: The above symptoms could also be caused by other
situations. Only repairs to the brake booster are covered under this
program.
Please keep this letter as a reminder of the one-time extended warranty
coverage repair offer for your brake booster. If the brake booster requires
replacement, and your vehicle is within the indicated time/mileage
limitations, contact your dealer to schedule a service appointment. Provide
the dealer with the VIN of your vehicle to schedule a service appointment
for Customer Satisfaction Program 13N02. The VIN is printed near your
name at the beginning of this letter. Your dealer will replace the part at no
charge.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

Have you previously
paid for this repair?

If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for services related
to repair description. To verify eligibility and expedite reimbursement, give
your paid original receipt to your dealer before April 30, 2024. To avoid
delays, do not send receipts to Ford Motor Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because our records indicate that you are the
current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our

© Copyright 2024 Ford Motor Company

Can we assist you
further? (Continued)

representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is ford.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00
PM and Saturday 7:00 AM – 5:00 PM (Eastern Time).

As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Ford Customer Service Division

© Copyright 2024 Ford Motor Company

Lincoln
P. O. Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 13N02
March 2024
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Lincoln, we are committed not only to building high-quality, dependable products but also to
building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this notice?

Under certain driving and environmental conditions, it is possible for the
brake booster on your vehicle to develop a small tear in the diaphragm. If
this occurs, the driver may hear a hissing noise while depressing the pedal
and may also experience a “spongy” pedal feel without a noticeable effect
on braking performance.

What is the effect?

If your vehicle is not serviced, the tear will eventually expand and the pedal
effort required to stop the vehicle will gradually increase. However, in all
cases, the fundamental vehicle braking system remains functional.
In the interest of customer satisfaction, Lincoln is extending the limited
warranty on the brake booster to ten (10) years or 150,000 miles from the
warranty start date of your vehicle, whichever occurs first. This is a one-time
repair program. If your vehicle has already exceeded the mileage limit, this
coverage will last through November 30, 2025.
Coverage is automatically transferred to subsequent owners.
This coverage exceeds the original warranty coverage provisions of your
vehicle for this part

What will Lincoln and
your retailer do?

If the brake booster on your vehicle requires replacement and your vehicle
is within the indicated time/mileage limitations, Lincoln has authorized your
retailer to replace the brake booster free of charge (parts and labor). This is
a one-time repair program.

How long will it take?

If the brake booster requires replacement, the time needed for this repair is
less than one-half day. However, due to service scheduling requirements,
your retailer may need your vehicle for a longer period of time.
Additional time may be required to allow the engine to cool before
performing this repair. In addition, your vehicle may require an inspection to
determine if parts need to be ordered.

© Copyright 2024 Lincoln – A Ford Motor Company Brand

What should you do?

You do not need to return to your retailer for this repair unless your vehicle
has one or more of the following symptoms:
• A hissing noise while depressing the pedal.
• A “spongy” pedal feel without a noticeable effect on braking
performance.
• An increase in the amount of pedal effort required to stop the
vehicle.
Please Note: The above symptoms could also be caused by other
situations. Only repairs to the brake booster are covered under this
program.
Please keep this letter as a reminder of the one-time extended warranty
coverage repair offer for your brake booster. If the brake booster requires
replacement, and your vehicle is within the indicated time/mileage
limitations, contact your retailer to schedule a service appointment. Provide
the retailer with the VIN of your vehicle to schedule a service appointment
for Customer Satisfaction Program 13N02. The VIN is printed near your
name at the beginning of this letter. Your retailer will replace the part at no
charge.
If you do not already have a servicing retailer, you can access
Lincoln.com/support for retailer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The
app can be downloaded through the App Store or Google Play. In addition,
there are other features such as controlling certain functions on your vehicle
(lock or unlock doors, remote start) if it is equipped to allow control.

Have you previously
paid for this repair?

If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for services related to
repair description. To verify eligibility and expedite reimbursement, give your
paid original receipt to your retailer before April 30, 2024. To avoid delays,
do not send receipts to Lincoln.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records indicate you are the current
owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your retailer’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact Lincoln,
contact information is available at Lincoln.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).

© Copyright 2024 Lincoln – A Ford Motor Company Brand

Can we assist you
further? (Continued)

FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

As part of the Lincoln community, we appreciate your attention to this important matter and your
continued loyalty.
Lincoln

© Copyright 2024 Lincoln – A Ford Motor Company Brand

TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 13N02-S3

CERTAIN 2010-2014 MODEL YEAR EDGE AND MKX VEHICLES — EXTENDED
WARRANTY COVERAGE ON BRAKE BOOSTER
OVERVIEW

REASON FOR PROVIDING ADDITIONAL COVERAGE
In some of the affected vehicles, it is possible for the brake booster to develop a small tear in the
diaphragm under certain driving and environmental conditions. If this occurs, the driver may hear a
hissing noise while depressing the pedal and may also experience a “spongy” pedal feel without a
noticeable effect on braking performance. If the vehicle is not serviced, the tear will eventually expand and
the pedal effort required to stop the vehicle will gradually increase. However, in all cases, the fundamental
vehicle braking system remains functional.
NOTE: If an affected vehicle displays this condition, dealers are authorized to replace the brake booster
under this one-time repair program.

SERVICE PROCEDURE
NOTICE: The purpose of the master cylinder to Hydraulic Control Unit (HCU) braided flex lines are
to improve vehicle Noise, Vibration, and Harshness (NVH). Bending or flexing the lines
will cause damage to the inner portion of the braided section of the lines. Do not
attempt to position the master cylinder aside without disconnecting the brake lines from
the HCU.
1. Verify that the brake booster requires replacement.
2. Replace the brake booster, bleed the brake system and fill brake system to specifications. Enter the
Vehicle Identification Number (VIN) in Professional Technical System (PTS) and follow the vehicles
corresponding Workshop Manual (WSM) procedures in Section 206-07.
3. Brake booster repair replacement is complete.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024