traveling distance or if the customer is not comfortable driving their vehicle.
o
•

Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing
invoice is not attached.

Pickup and Delivery may be claimed, whether or not a vehicle is identified for a do-not-drive status, if the
customer’s vehicle was delivered to and from the dealer. Transportation sublet is not to exceed $120. These claims
may be subject to debit if it is determined that the vehicle was not picked up or delivered.
o

Dealers will determine the transportation cost, which they are allowed to claim as sublet “DE”, under

Safety Recall E04 – D – Page |9

the Dealer Transportation op code by multiplying their dealer labor rate by 0.7 hours (ex. $100 x 0.7 =
$70 Dealer Transportation).

•

Dealer Transportation
Op Code

Sublet

$ Amount to be Included on
Claim for Dealer
Transportation Cost

Tundra & Sequoia
Corolla
Matrix

E04TRA

DE

0.7hr x Dealer Labor Rate
(ex: $100 x 0.7 = $70)

Mobile Repair can be claimed, whether or not a vehicle is identified for a do-not-drive status, if the customer would
like the vehicle repaired at their location.
o
o

•

Model

Dealers can determine the mobile repair cost they can claim as a sublet under the dealer mobile repair op
code by multiplying their dealer labor rate by 0.7 hours (ex: $100 x 0.7 = $70 mobile repair cost).
The labor costs for mobile repair by a dealer may be claimed for each vehicle included in this recall under
E04LGW.

o

Mobile repair op codes are only to be used if the vehicle is repaired at a location other than the
dealership. These claims may be subject to debit if it is determined the vehicle was repaired within the
dealership.

o

The dealer mobile repair op code should be submitted first, and then the repair op code listed in the
dealer letter should be submitted.

Alternative Transportation can be claimed for $42 per day, including:
• Loaner vehicle through Toyota Rent-A-CAR (TRAC)
• Rental vehicle
• Other alternative transportation such as Uber, Lyft or a taxi
Op Code
RNTE04

Description
Vehicle Rental 1 Day

If alternative transportation exceeds 1 day, due to part availability issues such as a backorder, then
alternative transportation can be claimed as sublet type “RT” under the repair Op. Codes AGGC7B or
AGGC7G.
NOTE:
• Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice
is not attached.
• Rentals greater than 3 days or $42 per day requires DSPM authorization as per the Toyota Transportation
Assistance Policy (TTAP)
Unremedied VIN List:
Toyota is committed to increasing Safety Recall completion rates. Engaging dealerships in customer outreach efforts
is of vital importance to achieving this goal. To this end, dealers who utilize the Loyalty & Engagement Opportunity
(LEO) system can access a list of incomplete VINs in their area for Safety Recall E04. This information is to be used
to contact customers about open recalls ONLY. DO NOT use this information for any other purpose.
For the Takata recall, communications to customers are coordinated with the National Highway Traffic Safety
Administration (NHTSA). To promote clear and consistent messages, Toyota has developed templates for dealers to
use in communications with customers. Dealers may add their logos and contact information in the spaces provided
on the templates. These templates have been provided in AMP, which can be accessed through Dealer Daily.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the
repair) to verify the repair quality of every vehicle prior to customer delivery.

S a f e t y R e c a l l E 0 4 – D – P a g e | 10

Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media associates.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Safety Recall. Please welcome them to your dealership and answer any questions that they may have. An FAQ section
is provided to assure a consistent message is communicated.
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center 1- 888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, or Saturday 9:00 am to 7:00 pm Eastern Time.
Campaign Designation Decoder

D

0

Year Campaign is Launched Repair Phase

F
Current Campaign Letter
for this year

8 = 2008
= 2009
A = 2010
= 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc...

0 = Remedy
1 = Interim (Remedy
not yet available) “1”
will change to “0” when
the Remedy is
available

1st Campaign = A 9
2nd Campaign = B
3rd Campaign = C B
4th Campaign = D
5th Campaign = E
6thth Campaign = F
7 Campaign = G
8th Campaign = H
9th Campaign = I
Etc...

Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
B1M = Launched in 2011, Interim Phase, 13 th Campaign Launched in 2011
D0F = Launched in 2012, Remedy Phase, 6th Campaign Launched in 2013

Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

Safety Recall E04 - For Areas of High Absolute Humidity - UPDATE
Certain 2003-2008 Model Year Corolla and Matrix Vehicles
Certain 2003-2006 Model Year Tundra Vehicles
Certain 2002-2007 Model Year Sequoia Vehicles
Front Passenger Airbag Inflator Module

Customer Frequently Asked Questions

◄ IMPORTANT UPDATE ►
DATE

TOPIC
Q&A 10, 11, and 12 have been added to explain the availability of the remedy for certain

8/28/2019
11/15/2019

2005 – 2008 Matrix vehicles.
Q&A 9 has been updated to explain that the remedy is now available for all
models.
Q1 & Q1a has been updated to explain in simpler terms what the condition is. Q&A 2,

1/25/2024

5, 6, 7, 10, and 12 have been added to explain the Do Not Drive advisory. Q&A 11 has
been added to explain how long the repair process takes.

The most recent update will be highlighted with a red box.
We at Toyota care greatly about your safety. We are providing the following information to keep you informed of
the details specific to this recall. Please check back frequently as this document will be updated.
This Safety Recall applies to owners of vehicles originally sold in, or currently/previously registered in, areas of
High Absolute Humidity, encompassing the following states: Texas, Alabama, Mississippi, Georgia, South Carolina,
Florida, Hawaii, and Louisiana. In addition, it includes Puerto Rico, Guam, Saipan, American Samoa, and the U.S.
Virgin Islands.
On March 1, 2016, Toyota expanded Safety Recall E04 to include 2008 model year Corolla and Matrix
vehicles.
Q1:
A1:

What is the condition?
The subject vehicles are equipped with front passenger airbag. A part inside the airbag could explode,
shooting sharp metal fragments at vehicle occupants. This could cause serious INJURY or DEATH.
Q1a: What part in the airbag is the issue?
A1a: The airbag inflator, which is a device contained within the airbag assembly.

Q2:
A2:

Why is Toyota issuing a “Do Not Drive” advisory now?
Toyota is issuing this advisory in consideration of the highly matured stage of the Takata recalls and the
high proportion of unresponsive owners in the remaining vehicle population. We are evaluating whether
this can help increase repair rates for more difficult-to-reach owners with older, higher risk vehicles.

Page 1 of 3

© 2016 Toyota Motor Sales, USA

Q3:
A3:

What is Toyota going to do?
Toyota dealers will replace the airbag inflator FREE OF CHARGE to the vehicle owner.

Q4:
A4:

Are there any warnings that this condition exists?
No. There are no warnings that this condition exists.

Q5:
A5:

Which vehicles are included in the Do Not Drive advisory?
There are approximately 107,900 Toyota vehicles covered by this DO NOT DRIVE advisory.
Model
Corolla
Matrix

Model Year
2003 – 2004
2003 – 2004

Appx. UIO
89,300
18,600

Note: For these models, only unremedied vehicles which are also involved in Safety Recall DSB are included in
Toyota’s Do Not Drive Advisory.

Q6: Until the remedy is performed on my vehicle, are there any steps I can take to minimize the occurrence
of this condition?
A6:
Toyota recommends that no one occupy the front passenger seat until the remedy is performed.
Q7:
A7:

What should you do?
Toyota strongly recommends that you have this Safety Recall remedy performed immediately.
Please contact any authorized Toyota dealer to schedule an appointment to have your front passenger
airbag inflator replaced FREE OF CHARGE. For your convenience, a mobile repair at the vehicle’s location,
vehicle pick-up and delivery, or a loaner vehicle or other alternate transportation may be available for FREE.

Q8:
A8:

Are there concerns with other airbags in the vehicle?
No, this condition only applies to the front passenger airbag inflator. Other airbags in the vehicle are not
affected by this condition.

Q9:
A9:

Which and how many vehicles are covered by this Safety Recall?
There are approximately 1,017,000 Toyota vehicles covered by this Safety Recall.
Model
Corolla
Matrix
Tundra
Sequoia

Model Year
2003 – 2008
2003 – 2008
2003 – 2006
2002 – 2007

Appx. UIO
622,000
96,000
106,000
193,000

Production Range
Late December, 2001 - Late December, 2007
Early January, 2002 - Mid-December, 2007
Late July, 2002 - Late December, 2006
Early April, 2002 - Late November, 2007

Q10: Why aren’t all Takata airbag safety recall vehicles included in the Do Not Drive Advisory?
A10: Toyota considers certain vehicles involved in the Takata Airbag Safety Recalls as higher risk than others
due to either a.) the seating position at which the airbag is located, or b.) the existence of a second recall
on certain models and model years which can cause the affected airbag to deploy without a crash. We are
evaluating whether this can help increase repair rates for more difficult-to-reach owners these older, higher
risk vehicles.
Q11: How long will the repair take?
A11: The repair takes approximately an hour, however, depending upon the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period of time.

Page 2 of 3

© 2016 Toyota Motor Sales, USA

Q12: I heard on the news that Toyota was telling certain RAV4, Corolla and Matrix owners to stop driving
their vehicles? Is my vehicle involved? Do I need to stop driving my vehicle?
A12: Please visit www.Toyota.com/recall to confirm if your vehicle is affected. You will need your 17-digit VIN or
your license plate number. If your vehicle is included, Toyota is instructing customers to stop driving their
vehicles until the remedy is performed. Toyota is offering vehicle pickup and a loaner vehicle FREE OF
CHARGE until the remedy is performed. Even if a do-not-drive advisory is not applicable to your vehicle,
we urge you to take advantage of the FREE repair as soon as possible.
Q13: How does Toyota obtain my mailing information?
A13: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your registration
or title information is correct.
Q14:
A14:

What if I previously paid for repairs to my vehicle for this condition?
Reimbursement consideration instruction will be provided in the remedy owner letter.

Q15:
A15:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center 1-888270-9371 Monday through Friday, 8:00 am to 8:00 pm, or Saturday 9:00 am to 7:00 pm Eastern Time.

Page 3 of 3

© 2016 Toyota Motor Sales, USA

Certain 2003-2008 Model Year Corolla and Corolla Matrix,
Certain 2003-2006 Model Year Tundra, and
Certain 2002-2007 Model Year Sequoia Vehicles
Front Passenger Airbag Inflator Module SAFETY
RECALL NOTICE (Remedy Notice)This notice
applies to your vehicle [VIN]
NHTSA Recall No. 15V-286 and 16V-128

URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed at
NO CHARGE to you.

[VIN]
Dear Toyota Owner:

Toyota strongly recommends that you have this Safety Recall remedy performed immediately. If you do not
follow the instructions in this letter, you should not drive your vehicle.

PL

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2008 Model Year Corolla
and Corolla Matrix, certain 2003-2006 Tundra, and certain 2002-2007 Model Year Sequoia vehicles. Our records indicate
that you own a vehicle that has not yet had this condition corrected.
You received this notice because our records, which are based primarily on state registration and title data, indicate that
you are the current owner.

SA
M

What is the Condition?
The subject vehicles are equipped with front passenger airbag inflators which may have been manufactured in such a
way as to have a potential for the intrusion of moisture over time. Depending on the circumstances, this could create
excessive internal pressure when the airbag is deployed and cause the inflator to rupture. In the event of an inflator
rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants and potentially
resulting in serious injury or death.
What will Toyota do?
Any authorized Toyota dealer will replace the front passenger inflator assembly at no charge to you. (For certain
models, the front passenger airbag assembly may be replaced.)
What should you do?

This is an important Safety Recall

Toyota strongly recommends that you have this remedy performed immediately. Please contact any
authorized Toyota dealer to schedule an appointment. When taking your vehicle to the dealership for
your service appointment, it is recommended that only the driver occupy the vehicle. If you are
uncomfortable driving the vehicle to the dealership, please contact your local authorized Toyota dealer
who will arrange for vehicle pick up. Until the remedy is performed, the front passenger seat should NOT
be occupied.
The repair will take approximately 2 hours. However, depending on the dealer’s work schedule, it may be
necessary to make your vehicle available for a longer period of time.

You do not need an owner letter to have this recall completed; however, to assist the dealer in confirming vehicle
eligibility, we request that you present this notice at the time of your service appointment.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.

What if you have other questions?

•
•
•

Your local Toyota dealer will be more than happy to answer any of your questions and set up an
appointment to perform the repair.
You can find additional information and locate a Toyota dealer in your area by going online and visiting
www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific Time.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time, you
may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1800-424-9153), or go to http://www.safercar.gov.

PL

•

M

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair to your vehicle for this specific condition prior to receiving this letter, please
mail a copy of your repair order, proof-of-payment and proof-of-ownership to the following address for
reimbursement consideration:
Toyota Motor Sales, U.S.A., Inc
Toyota Customer Experience, WC 10
19001 South Western Avenue
Torrance, CA 90509

SA

Please note that the dealer must complete the Safety Recall remedy before reimbursement consideration requests
can be processed.
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy
of this notice to the lessee within ten days.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.

Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.

Sample Follow-up Letters

Generic New Owner Letter

“27 Confirmed Deaths” Letter

Generic Missed Appointment Letter

First “Do Not Drive” Letter

Door Hanger Sample in Canvassing Areas
In certain areas, Toyota uses canvassing as a way to reach unremedied vehicle in the Takata Campaigns. Market
Source is our canvassing partner. Their canvassers go to the address where the vehicles are registered to notify
owners and facilitate the repair at their local dealership. Local dealers are encouraged to assist with appointments,
alternate transportation, and mobile repair, if available.
Takata Canvassing Locations: CA, FL, TX (generally in major metropolitan areas within these states) and PR.

English/Spanish Door Hanger Do Not Drive English/Spanish
Carma Tag Sample
CarmaGo is our tagging partner that will drive their vehicles and use their License Plate Reading [LPR] technology to
read the license plates of vehicles to identify if any of those vehicles have an open Takata recall. Once they find a
Toyota, Lexus, or Scion vehicle with an unrepaired open Takata recall, they will tag the vehicle to notify the owner
and provide details on how to get the vehicle repaired.
Takata Tagging Locations: CA, FL, TX (generally in major metropolitan areas within these states) and PR.

English Tag

Spanish Tag

Do Not Drive English/Spanish

We are providing this information should a Toyota owner ask questions about a tag or door hanger.