TOYOTA
◄ IMPORTANT UPDATE ►
Product Support Division
The attached Technical Instructions and Dealer Letter have been updated. Refer to the details below.
DATE
10/22/14
10/27/14
11/13/14
11/19/14
01/07/15
02/03/15
02/03/15
02/23/15
05/13/15
05/15/15
06/15/15
07/01/15
03/01/16
03/10/16
05/09/16
08/08/16
11/03/2016

02/09/2017

TOPIC
Part Ordering Section update to clarify correct part for corresponding location
Op. Codes Added
ASM Reference Guide Added and UIO Updated
Hang Tag Part Number Added
2005 Sequoia & Tundra Part Number Added
UIO Updated
2005 Corolla and Corolla Matrix Part Number Added
Airbag Disablement DISCONTINUED
Expansion of Model Years
UIO Updated
High absolute humidity area updated, UIO updated
Update to Rental Information, Warranty Sublet, and Return Parts Shipping
Expanded to include 08MY Corolla and Corolla Matrix
An additional repair procedure to replace the airbag assembly is now available for Corolla
Matrix vehicles.
An additional airbag inflator Part Number is now available for 2005-2008 Model Year Corolla
vehicles.
An additional airbag inflator Part Number is now available for 2005-2007 Model Year Sequoia
and 2005-2006 Tundra vehicles.
Non- Desiccated Inflators for 2005-2008 Corolla, 2003-2008 Matrix, 2005-2007 Sequoia and
2005-2006 Tundra Vehicles are no longer available.
• Non-Desiccated Inflators for 2003-2004 Corolla, 2003-2004 Tundra and 2002-2004 Sequoia
Vehicles are no longer available.
• Non-Desiccated Inflator return process available to Dealers
• New Takata Part number Available for 2003-2004 Tundra and 2002-2004 Sequoia Vehicles.

07/10/2017

A new section titled: Class Action Settlement Rental Procedure, has been added.

04/18/2018

• Non-Desiccated Part Recovery has been updated with additional part numbers.
• Pre-Owned Vehicles section has been updated.
• Rental Section has been updated.

05/10/2018

Update to Class Action Settlement Rental Procedure section.

07/17/2018
05/09/2019

08/28/2019

11/15/2019

• Dealer Transportation Section added with new opcode and sublet for Customer Vehicle
Pickup and Delivery.
• Technician Training Requirements have been updated.
• Loaner Vehicle Reimbursement Procedure has been updated.
• Update to Class Action Settlement Rental Procedure section.
• The remedy has been suspended for 05-08 Matrix vehicles until further notice.
• A section on campaign phase interpretation has been added
• Instructions on inspecting airbag assemblies for 2005 – 2008 Matrix vehicles and the return
process of these airbag assemblies have been added.
• The remedy for 05-08 Matrix vehicles is now available
• Towing invoice MUST be attached to all towing claims
© 2016 Toyota Motor Sales, USA

4/22/2020

• Added new section for a part number that CANNOT be used

5/28/2020

• Table in remedy section updated to explain availability of remedy for Matrix vehicles in K0Q.

1/14/2021
3/25/2022

1/25/2024

• The Remedy Procedures section has been updated with information on the “Takata scanning
application website” that is now required to be used for all vehicles covered by Takata recalls.
• New Inflator Part numbers for 2002-2007 Sequoia, 2003-2006 Tundra and 2003-2008 Corolla
• Added a new section for Takata Dessicated Part Recovery
• Added Dealer Procedures for Do No Drive Advisory
• Updated BEC contact information
• Revised Warranty Claim Filing Instructions to streamline customer convenience items during
repair
• Added creatives materials from Vendor Partners i.e, sample letters and sample tags
• Removed several obsolete sections

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.

© 2015 Toyota Motor Sales, USA

TOYOTA
Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000

First Published October 20, 2014

To:

All Toyota Dealer Principals, Service Managers, and Parts Managers

Subject:

Safety Recall E04 – For Areas of High Absolute Humidity - UPDATE
Certain 2003-2008 Model Year Corolla and Corolla Matrix Vehicles
Certain 2003-2006 Model Year Tundra Vehicles
Certain 2002-2007 Model Year Sequoia Vehicles
Front Passenger Airbag Inflator Module

This Safety Recall applies to owners of vehicles originally sold in, or currently/previously registered in, areas of High
Absolute Humidity, encompassing the following states: Texas, Alabama, Mississippi, Georgia, South Carolina, Florida,
Hawaii, and Louisiana. In addition, it includes Puerto Rico, Guam, Saipan, American Samoa, and the U.S. Virgin
Islands.
Background
In mid-October, 2014, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2003-2005
model year Corolla, Corolla Matrix, and Tundra vehicles and certain 2002-2005 model year Sequoia vehicles.
•
•

•

In mid-May, 2015, Toyota expanded Safety Recall E04 to include additional 2005-2007 model year Corolla,
Corolla Matrix, Sequoia, and 2005-2006 model year Tundra vehicles.
In mid-June, 2015, Toyota expanded Safety Recall E04 to include additional 2003-2007 model year Corolla and
Corolla Matrix, 2003-2006 model year Tundra, and 2002-2007 model year Sequoia vehicles. The high absolute
humidity area is no longer limited to coastal areas of the specific states listed, and also now includes the state of
South Carolina.
In early March, 2016, Toyota expanded Safety Recall E04 to include certain 2008 Corolla and Corolla Matrix
vehicles.

Condition
The subject vehicles are equipped with a front passenger airbag. A part inside the airbag could explode, shooting
sharp metal fragments at vehicle occupants. This could cause serious INJURY or DEATH.
Remedy
Dealers are requested to replace the front passenger airbag inflator FREE OF CHARGE to the vehicle owner. (For
certain models, the front passenger airbag assembly may be replaced.)
Number and Identification of Covered Vehicles
There are approximately 1,017,000 Toyota vehicles covered by this Safety Recall. Many of the vehicles covered by
this Safety Recall were previously part of Safety Recall DSF or Limited Regional Safety Recall E0V.
Model
Corolla
Corolla Matrix
Tundra
Sequoia

Model Year
2003 – 2008
2003 – 2008
2003 – 2006
2002 – 2007

Appx. UIO
622,000
96,000
106,000
193,000

Production Range
Late December, 2001 - Late December, 2007
Early January, 2002 - Mid-December, 2007
Late July, 2002 - Late December, 2006
Early April, 2002 - Late November, 2007

If a dealer is contacted by an owner who has not yet received the notification, please verify coverage by confirming
through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.

DO NOT DRIVE Advisory
On January 25, 2024, Toyota announced a Do Not Drive Advisory for certain vehicles involved in this Safety Recall
that are also involved in Safety Recall DSB and remain unrepaired. Toyota requires your assistance to support
customers who were requested to not drive their vehicles until the remedy for this Safety Recall is performed.
If an owner contacts you about the remedy for a vehicle subject to this Advisory which is not already at your
dealership, please remind them to NOT DRIVE THE VEHICLE until the remedy is performed. Please assist them
in arranging a mobile repair at the vehicle’s location, vehicle pick up, or tow from their location to your
dealership so you can perform the remedy. Please use the attached FAQ for talking points with vehicle owners
and refer to the Warranty Reimbursement Procedures section below for further details.
If you receive any additional requests or there are extenuating circumstances from owners, please have them
contact the Toyota Brand Engagement Center for further support.
Refer to the table below for the models and model years involved in the Do Not Drive Advisory. Please note that not
all vehicles covered by Safety Recall E04 are included in Toyota’s Do Not Drive Advisory.
Model
Corolla
Corolla Matrix

Model Year
2003 – 2004
2003 – 2004

Note: For these models, only unremedied vehicles which are also involved in Safety Recall DSB are included in Toyota’s Do
Not Drive Advisory.
You can determine if a vehicle is involved in the Do Not Drive Advisory by searching the VIN in TIS.

EXAMPLE of a Do Not Drive Advisory vehicle:

Owner Letter Mailing
Toyota notified all owners of vehicles covered by the original Safety Recall vehicle population, by first class mail,
beginning in late October 2014, and owners covered by the May 2015 expansion beginning early July 2015. Owners
of vehicles covered by the March 2016 expansion were notified beginning in mid-March 2016. The original owner
letter notifications for these customers has been completed. However, Toyota is continuing to notify owners who have
not had the repair completed.
Toyota tries very hard to obtain current customer name and address information when mailing owner letters. In the
event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the
dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
If a dealer is contacted by an owner who has not yet received the notification, please verify coverage by confirming
through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.

Safety Recall E04 – D – Page |5

Pre-Owned Vehicles in Dealer Stock
Dealers must complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this
Safety Recall prior to customer delivery.
Campaign Special Service Tools
Dealerships will need to utilize the Special Service Tools provided for Safety Recall D0F. The special service tools
were previously sent to your dealership on July 31, 2013.
These tools are needed when performing the front passenger airbag inflator module campaign. These tools ARE NOT
available through normal parts or tools channels. There is a limited supply of tools, but if additional tools are needed,
contact your regional representative.
Name

Sample Image

Qty

Airbag Mounting Bracket
& hardware

1

Barcode Scanner

1

Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing
this recall repair are required to have successfully completed E-Learning course SC18A (if you had previously
completed E-Learning Course SC13B, you do not have to take SC18A), in addition to “Safety Recall and Service
Campaign Essentials”, and currently hold at least one of the following certifications levels:
• Toyota Certified (Electrical)
• Toyota Expert (Any Specialty)
• Master Technician
• Master Diagnostic Technician (MDT)
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this
Safety Recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained
technicians available to perform this repair at all times.
Campaign Specific Part Associate E- Learning Training Requirement
The airbag inflator assembly being replaced during this campaign is a Class 9 Hazmat part. Therefore Parts
Associates involved in this recall are required to complete E-Learning Module (E2140 “Safety Recall D0F – Front
Passenger Airbag Inflator” found on www.uotdealer.com) This E-Learning module will explain the proper procedure
for documenting and returning the airbag inflator assembly to TK Holdings Incorporated.
Shipping Information for Removed Inflators and Airbag Assemblies
Please reference the Takata Inflator Shipment Preparation Job Aid in TIS for detailed LTL Shipping Instructions on
returning inflators.

Safety Recall E04 – D – Page |6

Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request
(CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part
availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please
refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return
Program and for additional details.

Model

Model Year
2002-2004

Sequoia
2005-2007
2003-2004
Tundra
2005-2006
Model

Model Year

Corolla

2003-2008

Corolla

2003-2008

Model
Corolla
Matrix

Model Year
2003-2004
2005-2008

Replacement Daicel Airbag Inflators
Location
Part Number
48 States in Continental U.S.
04008-03712
USTT, Hawaii & AK
48 States in Continental U.S.
04008-10112
USTT, Hawaii & AK
48 States in Continental U.S.
04008-03712
USTT, Hawaii & AK
48 States in Continental U.S.
04008-10112
USTT, Hawaii & AK
Location
48 States in Continental U.S.
USTT, Hawaii & AK
- AND
ALL

Part Number
04008-10312
04009-61212

Replacement Autoliv Airbag Modules
Location
Part Number
48 States in Continental U.S.
04005-22601
USTT, Hawaii & AK
04005-22501
48 States in Continental U.S.
04005-22901
USTT, Hawaii & AK
04005-22801
- AND -

Part Description

Qty

INFLATOR ASSY KIT,
INSTR PNL AIRBAG

1

Part Description
INFLATOR ASSY KIT,
INSTR PNL AIRBAG

Qty

AIR BAG KIT

1

Part Description

Qty

AIRBAG ASSEMBLY
W/ INFLATOR

1

1

Corolla
ALL
ALL
04005-28112
AIRBAG CONNECTOR
1
Matrix
If the vehicle is repaired with an airbag assembly and connector listed above, the inflator DOES NOT need to be
replaced.

Safety Recall E04 – D – Page |7

Remedy Procedures
Please refer to TIS for Technical Instructions on inspection and repair.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of
appointment.
Takata Scanning Application Website
The Technical Instructions will direct you to the Takata scanning application website. For your reference, the
website and default password are listed below:

https://takata-scan-app.imagespm.info/
Username: Dealer Code
*Default Password: xxxxx
*NOTE: If your dealer has already reset the password from the default, it will not be changed with this update.
The Takata scanning application website link can also be found in service lane; location is shown below:

Safety Recall E04 – D – Page |8

Warranty Reimbursement Procedure

Model

Op. Code

Description

Flat Rate Hour

Tundra & Sequoia
Corolla
Matrix

AGGC7B

Replace Airbag Inflator
Replace Airbag Inflator
Replace Airbag Assembly or Inflator

1.2 hr/vehicle

AGGC7G

0.9 hr/vehicle

In limited instances, a Sequoia vehicle may have an inflator utilizing a large retaining hex nut on the right side. These
vehicles are not involved in this Safety Recall. Refer to the Sequoia Technical Instructions Section VIII-2 for
additional details.
Model

Op. Code

Description

Flat Rate Hour

Sequoia
(ONLY)

AGGC7W

Large Retaining Hex Nut Found
Vehicle not Involved Under this Safety Recall
(Refer to the Sequoia Technical Instructions Section VIII-2)

0.3 hr/vehicle

• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• Dealers may claim the cost for materials needed for inflator return shipping under opcodes AGGC7B and AGGC7G
at a maximum rate of $0.20 per vehicle as sublet type “ZZ.”
• Towing may be offered to the customer, whether or not a vehicle is identified for a do-not-drive status, and can be
claimed under Op. Code AGGC7B, AGGC7G, and AGGC7W for a maximum of $250 as sublet type “TW”. The
customer may request vehicle pick up if they reside in areas where dealerships are not located within reasonable