NHTSA ID Number: 10249723
Manufacturer Communication Number: T-24-01
TSB/Document Date: 2024-02-06
Summary
We recently determined that some Model Year 2020-2023 Slingshot vehicles updated with RIDE COMMAND software update SLS7AB.M32336A (sent over the air in September 2023) may not be able to access Vehicle Health and Vehicle Location in the Slingshot App and website, and are also no longer able to receive future OTA (Over The Air) updates. A software update to resolve this issue was made available for installation in November 2023 (software update SLS7AB.M32343A). Please visit ridecommand.slingshot.polaris.com to obtain this software update, along with how-to guides and instruction videos.
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TSB/Document ID: T-24-01
Replacement Service Bulletin Number:
MFR Communication Date: 2024-01-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
SERVICE BULLETIN
Release Date: January 02, 2024
Expiration Date: December 31, 2024
SLI
Communication #: T-24-01
Model Year(s): 2020-2023
— Confidential and Proprietary —
VERSION: R01 (January 02, 2024)
IMPORTANT
If you are working with a printed copy, please verify you have the most current version of this document.
SUBJECT: RIDE COMMAND CONNECTED CERTIFICATE
PURPOSE
We recently determined that some Model Year 2020-2023 Slingshot vehicles updated with RIDE COMMAND software
update SLS7AB.M32336A (sent over the air in September 2023) may not be able to access Vehicle Health and Vehicle
Location in the Slingshot App and website, and are also no longer able to receive future OTA (Over The Air) updates.
A software update to resolve this issue was made available for installation in November 2023 (software update SLS7AB.
M32343A). Please visit ridecommand.slingshot.polaris.com to obtain this software update, along with how-to guides and
instruction videos.
AFFECTED MODELS
MODEL YEAR
MODELS
AFFECTED RANGE
2020-2023
All Slingshot Models
Reference Unit Inquiry on the dealer website or
the Service Communications list on the STOP
site to look up affected units.
The information contained within this document is confidential and protected by U.S. and international
copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written
consent of Polaris Inc.
T-24-01 (R01)
© 2024 Polaris Inc.
Page 1 of 3
CUSTOMER NOTIFICATION
Polaris has released a consumer completion option. Polaris will be mailing a notification letter to consumers affected by this
Bulletin. Polaris will also send an email to owners for whom Polaris has a valid email address.
IMPORTANT
CUSTOMER SELF-REPAIR
Customers will have the option to repair their vehicle themselves. Customers will be directed to update their Ride
Command software via a USB drive. Polaris will also monitor for consumer completion of the update and close the Bulletin
on the customer's behalf. Please review the consumer letter provided with this PDF.
CONTACT POLARIS
If you have questions that are not addressed in this document , contact Polaris Service through Ask Polaris or by phone at
800-330-9407 (US/Canada Dealers Only).
WARRANTY CLAIM INFORMATION
SOFTWARE UPDATE
Bulletin #
T-24-01-AA
Claim Type
SB (Service Bulletin)
Labor Allowance
0.3 hours (18 minutes)
Part Number / Description
0000541 (QTY 1) Bulletin Misc Labor
Parts Availability
NA
University of Polaris Video Training
Required
NO
CLAIM SUBMISSION
• US / Canada Dealers: On DEX, go to Service and Warranty > Warranty Claim and Extended Coverage > Start a New
Warranty Claim. Select Service Bulletin > Enter the VIN / PIN and Retrieve Registration. Select T-24-01 and Send Claim.
• International Dealers: On iDEX, go to Service and Warranty > Warranty Claims > Start a New Warranty Claim. Select
Service Bulletin > Enter the VIN / PIN and Retrieve Registration. Select T-24-01 and Send Claim.
NOTICE
All customer self-repaired units will appear on DEX as having T-24-01-AB completed.
COVERAGE PERIOD
Coverage will begin on January 02, 2024. Coverage will expire on December 31, 2024.
FEEDBACK FORM
A feedback form has been created for the technician to provide Polaris with an overall
satisfaction rating for the instructions, provide comments on your experience or upload
pictures/video. The form is viewable on mobile devices by scanning the QR code or on a
PC by clicking HERE.
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written
consent of Polaris Inc.
T-24-01 (R01)
© 2024 Polaris Inc.
Page 2 of 3
SOFTWARE UPDATE
VERIFICATION
RIDE COMMAND SOFTWARE UPDATE
REQUIRED, USB
1. On the display screen, press the Slingshot logo at the
top of the screen.
2. Press ALL SETTINGS.
DOWNLOAD UPDATE TO USB
1. Download the SLS7AB.M32343A (NOV 2023) or newer
software file from the Ride Command Site:
3. Verify that the software version is now SLS7AB.
M32343A (NOV 2023) or newer.
4. Submit a Service Bulletin Warranty Claim for T-24-01.
• US: https://ridecommand.slingshot.polaris.
com/en-us/app/display
• Canada: https://ridecommand.slingshot.polaris.
com/en-ca/app/display/
• Mexico: https://ridecommand.slingshot.polaris.
com/es-mx/app/display/
2. The downloaded file does not run or need to be opened
on your computer, it only needs to be copied to a USB
drive.
3. Save the update file to a 1gb or larger removable USB
drive. FAT32 or exFAT format is supported. The
download will not succeed if the drive is not properly
formatted or is not large enough for the map package.
4. Plug the USB drive into your vehicle's USB port below
the display and turn on the display.
SOFTWARE UPDATE
1. Press the START/STOP button to power the vehicle on.
2. On the display screen, press the Slingshot logo at the
top of the screen.
3. Press ALL SETTINGS.
4. Press GENERAL from the upper left-hand side of the
screen.
5. Scroll to UPDATE SOFTWARE.
6. Select the file you want to install.
NOTICE
"Newest" will be automatically displayed next to the
newest version detected on the USB drive.
NOTICE
Once selected, the display will reboot and install the
software.
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written
consent of Polaris Inc.
T-24-01 (R01)
© 2024 Polaris Inc.
Page 3 of 3
Slingshot Division
Polaris Industries Inc.
P.O. Box 47700
Medina, MN 55340-9960
IMPORTANT NOTICE
This notice applies to your vehicle
Subject: 2020-2023 Slingshot RIDE COMMAND Connected
Certificate
VIN: T-24-01
First Name Last Name
Address
City, State ZIP
Dear Slingshot Owner,
Thank you for being a Polaris Slingshot owner. We appreciate you being in the driver’s seat with us, turning heads and
making memories like nothing else can.
te
r
We recently determined that some model year 2020-2023 Slingshot vehicles updated with RIDE COMMAND software
update SLS7AB.M32336A (sent over the air in September 2023) may not be able to access Vehicle Health and Vehicle
Location in the Slingshot App and website, and are also no longer able to receive future OTA (Over The Air) updates.
m
er
Le
t
A software update to resolve this issue was made available for installation in November 2023 (software
update SLS7AB.M32343A). Please visit ridecommand.slingshot.polaris.com to obtain this software
update, along with how-to guides and instruction videos.
Polaris is constantly improving and adding features to RIDE COMMAND. We recommend checking back on the RIDE
COMMAND website frequently to take full advantage of ongoing updates to the software.
su
If you do not wish to perform the above-mentioned software update (SLS7AB.M32343A) on your own, Polaris has
authorized your dealer to install this RIDE COMMAND update at no cost to you.
C
on
If you need assistance contacting or locating a Slingshot dealer, or if you have questions your Slingshot
dealer is not able to address, contact our Polaris Owner Connections Department at 1-855-863-2284, scan
the QR code, or go to https://www.polaris.com/en-us/help-center/.
U
S
Again, thank you for being a Polaris Slingshot owner and for taking the time to have your vehicle updated. We understand
how valuable time in your Slingshot is to you and that’s why we work to provide you the best possible three-wheel
experience. We hope to see you on the road soon!
Sincerely,
Chris Sergeant
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