Service Bulletin
January 31, 2024

24-004
Version 1

Popping/Crackling from the Speakers; Display Blank
AFFECTED VEHICLES
Year

Model

Trim Level

VIN Range

2022–24

RDX

ALL

ALL

SYMPTOM
There is a popping or crackling from the speakers, a blank display, or no sound from the audio system. You may also
see a Network Loss message.
POSSIBLE CAUSE
There is a loose connection in the MOST bus network.
CORRECTIVE ACTION
Install the FAKRA splice repair service cables and splice boxes.
PARTS INFORMATION
Part Name

Part Number

Quantity

Splice boxes

39817-THR-305

2 Splice boxes (4 Halves)

FAKRA splice repair service cable (Blue)

39165-THR-AC0

2

Tool Name

Tool Number

Quantity

Straight FAKRA Puller

07AAC-THRA200

1

TOOL INFORMATION

NOTE: For more information on using the FAKRA tools see the job aid: Using the MOST Connector Tools.

CLIENT INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Acura automobile dealer.
© 2024 American Honda Motor Co., Inc. – All Rights Reserved

Page 1 of 13

WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation
Number

Description

Flat Rate
Time

Defect
Code

Symptom
Code

Template
ID

Failed Part Number

0101T5

Access the center
console and
passenger kick panel
in-line connectors,
then replace the
affected FAKRA splice
repair service cables,
and splice boxes.

1.1 hr

03214

03217

B23038A

39540-TJB-A01

Skill Level: Repair Technician
FAKRA CONNECTOR HOUSING DISASSEMBLY/FAKRA SPLICE REPAIR SERVICE CABLE ASSEMBLY
PROCEDURE
1.

Follow the below steps to better understand the cable and splice box installation instructions.

2. The connectors will either be the original FAKRA housing or the WPC FAKRA service
housing.
NOTE:
 There may be multiple components that require the affected FAKRA connectors to be removed.
 Use the straight FAKRA puller to remove the connector from a component.
ORIGINAL FAKRA HOUSING REMOVAL PROCEDURE
1.

Use a small screwdriver, remove the secondary lock, then release the tab as shown.

2.

Pull to remove the housing from the vehicle harness. Then, discard the housing and lock.

Page 2 of 13

WPC FAKRA SERVICE HOUSING REMOVAL PROCEDURE
1. Release the two locking tabs on the WPC FAKRA service housing and remove the housing from the terminal.

2. Release the lock tab and remove the terminal from the vehicle harness.

FAKRA SPLICE REPAIR SERVICE CABLE ASSEMBLY
1. Install the appropriate FAKRA splice repair service cables and splice boxes as shown in the steps that follow:
NOTE:
 The splice box arrow must always point in the direction of either the red flag label or red sleeve on the
FAKRA splice repair service cable.
 If the splice box is installed incorrectly, the repair will fail; MOST ring failure conditions will still occur.
 Some vehicles may not use the 90° FAKRA splice repair service cables.

Page 3 of 13

2. Use a small screwdriver to remove the secondary lock and then, release the tab.

3. Pull to remove the housing form the cable and then discard the housing and secondary lock tab from the FAKRA
splice repair service cable.

4. Connect the appropriate color FAKRA splice repair service cable to the vehicle harness.
NOTE:
 Make sure the FAKRA service cable is inserted straight into the vehicle harness terminal to avoid damage at
the cable connection point.
 Always disassemble the connectors one at a time to avoid swapping the green and red wires.

5. Attach the splice box halves to the cable connection.

Page 4 of 13

6. When mating the two splice box halves, make sure that all 6 lock tabs are fully engaged. You may hear a click when
installing the two halves.
NOTE:
 The splice box arrow must always point in the direction of the red flag label or red sleeve on the FAKRA
splice repair service cable.


The splice box is a one-time use part; Never reuse the splice box after it has been installed.



If any of the lock tabs break during installation, the splice box halve(s) must be replaced.



If the splice box is installed incorrectly, the repair will fail; MOST Ring failure conditions will still occur.

7. Make sure the arrow on the splice box faces towards the red flag label or red sleeve.
NOTE: Do not spin the splice box or the cables as this can cause damage to the connection point.

Page 5 of 13

8. Once the FAKRA splice repair service cables and splice boxes have been attached to the cable connection, tape
the splice boxes and FAKRA service cables to the appropriate component harness.
NOTE: Reference below for a correct example of the cable connection routing.

NOTE: Make sure the FAKRA splice repair service cables are not bent at connector(s), as shown below.

Page 6 of 13

REPAIR PROCEDURE
TRIM REMOVAL PROCEDURE
1. Remove the dash side panel and air vent.

2.

Remove the two screws.

Page 7 of 13

3. Remove the lower trim and disconnect the switch connectors and in-car temperature sensor.

4. Remove driver’s side wrapped trim.

5. Remove the driver side center console panel.

Page 8 of 13

6. Remove the lower center cover to expose the infotainment control unit.

7. Remove the passenger kick panel.

8. Remove the passenger side center console cover.

Page 9 of 13

9. Remove the passenger side wrapped trim.
NOTE: Lower the glove box for removal of trim.

10. Remove the center console rear panel.

11. Remove the center console.

Page 10 of 13

CENTER CONSOLE IN-LINE CONNECTOR REPAIR PROCEDURE
1. Disconnect the blue FAKRA connector at the center console.

2. Install the matching color FAKRA splice repair service cable and splice box.
NOTE:
 See the above section FAKRA Connector Housing Disassembly/FAKRA Splice Repair Service Cable
Assembly Procedure for detailed instructions.


The splice box arrow must always point in the direction of the red flag label or red sleeve on the FAKRA
splice repair service cable.



The splice box is a one-time use part; never reuse the splice box after it has been installed.



If any of the lock tabs break during installation, the splice box halve(s) must be replaced.



If the splice box is installed incorrectly, the repair will fail; MOST Ring failure conditions will still occur.

3. Tape the FAKRA splice repair cable and splice box to the in-line harness.

4. Reconnect the blue in-line FAKRA connector.

Page 11 of 13

PASSENGER KICK PANEL IN-LINE CONNECTOR REPAIR PROCEDURE
1. Disconnect the blue FAKRA connector at the passenger side kick panel.

2. Install the matching color FAKRA splice repair service cable and splice box.
NOTE:
 See the above section FAKRA Connector Housing Disassembly/FAKRA Splice Repair Service Cable
Assembly Procedure for detailed instructions.


The splice box arrow must always point in the direction of the red flag label or red sleeve on the FAKRA
splice repair service cable.



The splice box is a one-time use part; never reuse the splice box after it has been installed.



If any of the lock tabs break during installation, the splice box halve(s) must be replaced.



If the splice box is installed incorrectly, the repair will fail; MOST Ring failure conditions will still occur.

Page 12 of 13

3. Tape the FAKRA splice repair cable and splice box to the in-line harness.

4. Reconnect the blue in-line FAKRA connector.
REPAIR VERIFICATION PROCEDURE
1. Install all of the removed parts in the reverse order of removal.
NOTE:
 When reinstalling components, make sure the harness is routed correctly. A misrouted harness can
put pressure on the wires and connectors, causing connection issues.


Do not pull on the units or MOST cables while the FAKRA connectors are connected to help
prevent communication issues.

2. Start the vehicle and verify the gauge control module and the infotainment control unit operates normally, then push
the power button OFF. Open and close the driver’s door and restart the vehicle to reverify the gauge control module
and the infotainment control unit operates normally. If all systems operate normally, repair is complete.
3. If components do not operate as intended, reinspect FAKRA splice repair service cables, splice box connections
and routing. Make sure the splice box arrow is pointing to the red flag label or red sleeve on the FAKRA splice box
service cable.
NOTE: If all FAKRA splice repair service cables, splice box connections, and routing are correct, follow
normal troubleshooting procedures per System Information Search on iN.

Page 13 of 13