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NHTSA ID Number: 10249581

Manufacturer Communication Number: A702486204441710

TSB/Document Date: 2024-02-06


Summary

This bulletin provides information for when there are noises from the headliner/sunroof area.


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TSB/Document ID: A702486204441710

Replacement Service Bulletin Number:

MFR Communication Date: 2024-01-30

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: STRUCTURE:BODY:ROOF AND PILLARS

MFR Component System:

MFR Component Subsystem:


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Technical Service Bulletin
70 Noises from headliner/sunroof area
70 24 86 2044417/10 January 30, 2024. Supersedes Technical Service Bulletin Group 70 number 23-81 dated
April 25, 2023 for reasons listed below.
Model(s)

Year

A4, and A4
allroad

2017 – 2024

VIN Range

Vehicle-Specific Equipment

All

Not Applicable

A5, A5 Cabriolet,
A5 Sportback,
S5, S5 Cabriolet, 2018 – 2024
and S5
Sportback
2018 – 2019

RS 5

2021 – 2024

RS 5 Sportback

2019
2021 – 2024

A6, and A7

2019 – 2024

Q7, and Q8

2019 – 2025

S4, A6 allroad,
S6, and S7

2020 – 2024

SQ7, SQ8, and
RS Q8

2020 – 2025

A7 e quattro

2021 – 2022

RS 6 Avant, and
RS 7

2021 – 2024

Condition
REVISION HISTORY
Revision

Date

Purpose

10

-

Revised Header (Add models and model years)
Revised Warranty (Updated Labor Ops)

9

04/25/2023

Revised Warranty (Updated Labor Ops)

8

02/20/2020

Revised Warranty (Updated Labor Ops)

Customer states:
© 2024 AudieBay logo of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of AudieBay logo of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
• A rattle is heard from the headliner area.

Technical Background
The noises can be caused by movement in the clips that attach the headliner to the sunroof frame or movement
between components of the sunroof frame.

Production Solution
Not applicable.

Service
1. Test drive the vehicle (preferably with the customer) and duplicate the noise. Applying pressure to
areas of the headliner around the perimeter of the sunroof will eliminate the noise, confirming the root
cause.
2. Remove the
headliner. The
clips shown in the
illustration will
need webbing
adhesive tape
(D 004350A2)
(Figure 1).

Figure 1. Location of the headliner to sunroof frame clips.

© 2024 AudieBay logo of America, Inc.
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Page 2 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of AudieBay logo of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
3. Remove the clips
and apply the
webbing adhesive
tape underneath
them, as shown
(Figure 2).

Figure 2. Location of the webbing adhesive tape application.
4. Reinstall the clips
(Figure 3).

Figure 3. Clips reinstalled.

© 2024 AudieBay logo of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of AudieBay logo of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
5. Apply webbing
adhesive tape to
the sunroof frame
lip at each clipping
point (Figure 4).

Figure 4. Application area on sunroof frame area of clip engagement.
6. There are two
additional points
of contact at the
front sunroof
frame plates that
could be a source
for noise (Figure
5).

Figure 5. Areas of the sunroof frame to be isolated with webbing adhesive tape.

© 2024 AudieBay logo of America, Inc.
Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of AudieBay logo of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
7. Apply webbing
adhesive tape
between the
sections of the
sunroof frame
plates on both the
right and left sides
as shown in the
illustration (Figure
6).

Figure 6. Webbing adhesive tape applied between the side and front sunroof
frame plates.
8. Perform a final test drive to confirm that the noise has been eliminated.

Warranty
Claim Type:

110 Up to 48 Months/50,000 Miles.
G10 for CPO Covered Vehicles – Verify Owner.
If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.

Service Number:

7084

Damage Code:

0020

Labor Operations:

Headliner remove + reinstall

7084 09XX

See SRT with
associated
operations

-OR-

© 2024 AudieBay logo of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of AudieBay logo of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin

Diagnostic Time:

Claim Comment:

Headliner remove + reinstall

7084 19XX

See SRT with
associated
operations

Apply fleece tape to headliner clips and
sunroof frame plates

7084 2499

30 TU

GFF

No allowance 0 TU

Road test prior to the service procedure

0121 0002

10 TU

Road test after the service procedure

0121 0004

10 TU

As per TSB 2044417/10

All warranty claims submitted for payment must be in accordance with the AudieBay logo Warranty Policies and Procedures
Manual. Claims are subject to review or audit by AudieBay logo Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number Part Description

Quantity

D 004350A2

0.1

Webbing Adhesive Tape
See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual

See ETKA/ELSA

Additional Information
© 2024 AudieBay logo of America, Inc.
Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of AudieBay logo of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
All parts and service references provided in this TSB (2044417) are subject to change and/or removal.
©2024 AudieBay logo of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of AudieBay logo of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

© 2024 AudieBay logo of America, Inc.
Internal

Page 7 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of AudieBay logo of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

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