Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF679A-D

Subject: Virtual Technician Module
Models Affected: Specific model years 2023-2024 Freightliner
108SD, 114SD, 122SD, Business Class M2, and Coronado;
Western Star 4700, 4900, and 6900, vehicles manufactured from
March 9, 2022, through October 11, 2023.

General Information
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned
subsidiary, Western Star Truck Sales, Inc., is initiating Field Service Campaign SF679 to modify the vehicles
mentioned above.
Certain vehicles spec’d with a Virtual Technician module (VT), were shipped without the VT module due to a
parts shortages.
The VT module will be installed.
There are approximately 10,782 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding recall and field service campaigns prior to the sale or delivery of a
vehicle. A dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number listed below from your
facing Parts Distribution Center (PDC).
If our records show your dealership has ordered any vehicle(s) involved in campaign number SF679, a list of
the customers and vehicle identification numbers will be available on the DTNA Portal. Please refer to this list
when ordering parts for this campaign.
Table 1 - Replacement Parts for SF679
Campaign
Number
SF679A

SF679B

SF679C

Page 1

Kit Description

Kit Number

Qty

KIT - SERVICE – VIRTUAL TECH
Zip Tie
Tape Fastener Flex Loops
Tape Fastener Flex Hoops
KIT - SERVICE – VIRTUAL TECH
Zip Tie
Tape Fastener Flex Loops
Tape Fastener Flex Hoops
KIT - SERVICE – VIRTUAL TECH

25-SF679-000
23-09796-629
23-11647-000
23-11647-001
25-SF679-000
23-09796-629
23-11647-000
23-11647-001
25-SF679-000

1 ea
1 ea
0.5 FT
0.5 FT
1 ea
2 ea
0.5 FT
0.5 FT
1 ea

Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF679A-D

Campaign
Number

Kit Description

Kit Number

Qty

KIT - SERVICE – VIRTUAL TECH

25-SF679-000

1 ea

SF679D

Tape Fastener Flex Loops

23-11647-000

0.5 FT

Tape Fastener Flex Hoops

23-11647-001

0.5 FT

SF679A-D

BLANK COMPLETION STICKER

WAR261

1 ea

Table 1

Removed Parts
There are no removed parts for this repair.

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

SF679A

Install and activate VT module

0.8

996-F175A

12-Repair Recall/Campaign

SF679B
SF679C

Install and activate VT module
Install and activate VT module

0.8
0.6

996-F175B
996-F175C

12-Repair Recall/Campaign
12-Repair Recall/Campaign

SF679D

Install and activate VT module

0.5

996-F175D

12-Repair Recall/Campaign

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker (Form WAR261). If the vehicle does not have a
base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write
the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (SF679-A, SF649-B,
etc.).
• In the Primary Failed Part field, enter 25-SF679-000.
• In the Parts section, enter the kit number as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on January 31, 2025. Dealers will be notified of any changes
to the termination date via an Important Campaign Information Letter (ICI) posted on the DTNA Portal.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
Page 2

Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF679A-D

termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department using the Warranty
Support Center (WSC) app located on the DTNA Portal. Export distributors submit a WSC inquiry or contact
your International Service Manager.

Page 3

Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF679A-D

Copy of Notice to Owners
Subject: Virtual Technician Module
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned
subsidiary, Western Star Truck Sales, Inc., is initiating Field Service Campaign SF679 to modify specific model
years 2023-2024 Freightliner 108SD, 114SD, 122SD, Business Class M2, and Coronado; Western Star 4700,
4900, and 6900, vehicles manufactured from March 9, 2022, through October 11, 2023.
Certain vehicles spec’d with a Virtual Technician module (VT), were shipped without the VT module due to a
parts shortages.
The VT module will be installed.
Please contact an authorized DTNA dealer to arrange to have the campaign performed and to ensure that parts
are available at the dealership. The campaign will take approximately one hour and will be performed free of
charge. To locate an authorized dealer, search online at northamerica.daimlertruck.com/contact-us. Scroll down
to “Locate a Dealer,” and select the appropriate brand.
This Field Service Campaign will terminate on January 31, 2025. Please make sure the campaign is
completed prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, DTNA will not pay for any damage caused by failure to
properly maintain your vehicle. DTNA considers the work necessary under this campaign to be proper
maintenance and will, therefore, not pay for any damage to your vehicle caused by your failure to have the
repairs that are the subject of this campaign performed in a reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific Time, Monday
through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, if you have any questions or need additional information.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 4

Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF679A-D

Work Instructions
Subject: Virtual Technician Module
Models Affected: Specific model years 2023-2024 Freightliner
108SD, 114SD, 122SD, Business Class M2, and Coronado;
Western Star 4700, 4900, and 6900, vehicles manufactured from
March 9, 2022, through October 11, 2023.

SF679A (Business Class M2, 108SD, and 114SD with Flat Dash) –
Installation of the Virtual Technician (VT) Module
1.

Check the base label (Form WAR259) for a completion sticker for SF679 (Form WAR261), indicating this
work has been done. The base label is usually located on the passenger-side door, about 12 inches (30
cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is
not present, proceed to the next step.

Page 5

Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF679A-D
Remove the right-hand dash panel. See Fig. 1. For instructions, see Group 60 of the applicable workshop
manual.

2.

11

9

10

8

18
12

14
17

16

13
15
7

1
2

6
3
4

5

01/04/2024

1.
2.
3.
4.
5.
6.
7.
8.
9.

HVAC Control Head Assembly
Torx-Head Screw
Cup Holder Assembly
Right-Hand Dash Panel Assembly
Right-Hand Window Outlet Louver
Duct Seal
Tray Assembly with HVAC Ducting
Top Cover
Washer

f548448

10. Instrument Cluster, ICU 3
11. Gauge Panel
12. Left-Hand Window Outlet Louver
13. Duct Seal
14. Gauge Panel
15. Gauge Panel
16. Right-Hand Dash Outlet Louver
17. Left-Hand Dash Outlet Louver
18. Trim Plate Panel
Fig. 1, Dash Components

3.

Write down the ‘Zonar GPS ID#’ on the label at the back of the VT unit. This will be needed later in the
validation step.

Page 6

Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF679A-D
4.

Use the hook and loop tape and a zip tie to install the VT module on the gateway bracket location, as
shown in Fig. 2 and Fig. 3.
1
2

A

3

01/04/2024

f548449

A. Secure the VT module to the gateway bracket
with the help of hook and loop tape and zip ties.
3. VT Module

1. Flat Dash
2. Gateway Bracket

Fig. 2, VT Module Installation

4
2

3

7
5

6
1
01/04/2024

1. Hook and Loop Tape
2. VT Module
3. Gateway Bracket

f548448

4. Gateway
5. 4-Pin Connector
6. Zip Tie

7. 10-Pin Connector

Fig. 3, VT Module Installation on the Gateway Bracket

5.

Locate the 10-pin and 4-pin electrical connectors, and attach them to the VT module, as shown in Fig. 3.

6.

Install the dash panels. For instructions, see Group 60 of the applicable workshop manual.

7.

Go to the validation procedure (on page 18) to confirm the VT module communicates with the vehicle.

Page 7

Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF679A-D

SF679B (Business Class M2, 108SD, and 114SD with Wing Dash)
– Installation of the Virtual Technician (VT) Module
1.

Check the base label (Form WAR259) for a completion sticker for SF679 (Form WAR261), indicating this
work has been done. The base label is usually located on the passenger-side door, about 12 inches (30
cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is
not present, proceed to the next step.

Page 8

Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF679A-D

Remove the passenger-side dash panel. See Fig. 4. For instructions, see Group 60 of the applicable
workshop manual.

2.

9

3
4

5

1

2

6
7

10
8

01/04/2024

1.
2.
3.
4.
5.

Screw with Captive Washer
Instrument Cluster, ICU3
Driver-Side Dash Frame Assembly
Self-Tapping Screw
Wing Dash Frame Assembly

f548451

6. HVAC Control Head Assembly
7. Passenger-Side Dash Panel
8. Lower Dash Panel