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65 02 24_SERVICE ACTION: QUALITY MEASURES SOFTWARE UPDATE – U11

SIB 65 02 24
SERVICE ACTION: QUALITY MEASURES SOFTWARE UPDATE – U11
☒

2024-01-18

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series
U11

Model Description
X1 Sports Activity Vehicle

Production Date
From August 2, 2022 to October 31, 2023

AFFECTED VEHICLES
Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP,
Campaign Summary, or Warranty Vehicle Inquiry
Please make sure you check your center’s inventory as soon as possible. You can see a list of affected vehicles
in Inventory Campaign Details (ICD) under ROSS
For centers that qualify, this Service Action repair is eligible to be performed via Mobile Assistance

SITUATION
Quality improvements and robustness measures are to be implemented on the affected vehicles via this
software update.
The software update improves functions in the following areas of the head unit:

1. Central display may remain black in rare cases
2. Personalization issues and the loss of normalization/sitting position
3. Occasional head unit resets

CAUSE
Unfavorable software in the vehicle.

CORRECTION
Program the complete vehicle.

PROCEDURE
Determine the vehicle’s current I-level by either using AIR, or AWP (Aftersales Workplace) applications.

Based on the vehicle’s current I-level, if necessary, program the vehicle to I-level U006-23-11-542 or higher
using ISTA 4.45.2x (released mid-Dec. 2023) or higher.
Connect the battery charger to the vehicle
Connect the programming system to the vehicle (ISTA 4)
Determine measures plan
Accept and fully work through the measures plan with the control units to be programmed/encoded and
enabled
Follow the rework list
Depending on the rework list, carry out a vehicle test and delete the fault memory if needed
After the programming has been fully completed, check functionality of the system.
Note: ISTA will automatically reprogram and code all programmable control modules that do not have the
latest software.

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65 02 24_SERVICE ACTION: QUALITY MEASURES SOFTWARE UPDATE – U11

Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

CLAIM INFORMATION
Vehicle Programming and Encoding
During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical
Campaign repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the
required I-level or higher when applicable.
Please be sure to also perform any additional before and/or after work (including attaching labels) as
required by the open campaigns on the vehicle. Close any other open programming and encoding
Campaign repairs as outlined in the corresponding Service Information Bulletin.
As determined by the above, reimbursement for this Service Action will be via normal claim entry utilizing the work
package information below that applies.

Repair Code:

0065590400

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Below are the special flat rate labor operation code choices for this action.
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop.
Work Pkg
#1

Labor Operation Description (Plus work)

Labor Allowance

00 75 814

Programming and encoding the vehicle
control units, includes Carrying out vehicle
test (00 00 556/61 21 528)

8 FRU

00 75 815

Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair prior to or
during this workshop visit (vehicle is
already at the specified Target integration
level or higher, no repair is necessary)

1 FRU

Or:

#2

Or:
The vehicle arrives at your center and this Service Action shows open (No other Main work will be
performed or claimed during this workshop visit)
Work Pkg
#3

Labor Operation Description (Main work)
00 75 235

Programming and encoding the vehicle
control units, includes Carrying out vehicle
test (00 00 006/61 21 528)

Labor Allowance
9 FRU

Or:

#4

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00 75 236

Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair prior to or
1 FRU
during this workshop visit (vehicle is
already at the specified Target integration
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America, Inc.
level or
higher,BMW
no repair
is necessary)
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65 02 24_SERVICE ACTION: QUALITY MEASURES SOFTWARE UPDATE – U11

Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement
purposes. Also, only one Main work flat rate labor operation code can be claimed per workshop visit.

Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the
claim comments (For example: B65 02 24 WP 1), unless otherwise required by State law.
Vehicle Programming and Encoding – Additional Work (RO and Claim Comments Required)

This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest
software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential repair
work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer
to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor operation codes and
their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and
in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this reprogramming
procedure, claim this work with the Repair Code listed in AIR together with the corresponding labor operation codes
and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work
time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by
State law.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

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