Technical Service Bulletin

91-24-01 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

Transaction No:

2072698/1

Release date:

01/17/2024

Condition
Applicable Vehicles
Model(s)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range
To

PR Code

Arteon, Atlas,
Atlas Cross
Sport, Golf,
Jetta, Tiguan

2020

All

All

All

All

I8F

Instance Number

Published Date

Version Number

2072698/1

01/17/2024

91-24-01

Reason For Update
Original publication.

This technical bulletin must be read in its entirety before attempting to software update.
• If software updates or flash campaigns/actions are performed on a vehicle, a charger with at
least 70A charging current MUST be used in order to avoid problems during software updates
and flash campaigns/actions.
• This technical bulletin ONLY applies to the vehicle groups listed above with PR code I8F.

The customer may report one or more of the following symptoms:
• Navigation malfunctions
• App-Connection malfunctions or loss connections
• Abnormal noise(s)from audio system
• FM radio switches to frequency 87.7 without input
• MIB display image(s) distorted

Page 1 of 5
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-24-01 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

Transaction No:

2072698/1

Release date:

01/17/2024

Technical Background
This procedure resolves the concern(s) specified above by updating the Information Electronics Module J794 - to the latest software level 0524.

Production Solution
N.A.

Service
Software Update Procedure
• Connect the MTRMSP0702 battery maintainer/charger to the vehicle’s 12 volt battery.
• Switch the ignition to the ON position.
• Switch ON the Infotainment System.
• Check the Software Version by pressing the “Menu” button.
• Page over in the Infotainment menu and select “Settings” from the touchscreen menu.
• In “System Settings”, scroll down to select “System Information” from the touchscreen menu.
• If the current software level displayed is lower than 0524, proceed with this Technical Bulletin.
• If the current software level displayed is greater than or equal to 0524, this work procedure does not
apply.

Create the USB with SD/USB Creator
Refer to Technical Bulletin 00-19-04 Set Up SD/USB Creator to Obtain Software Updates (2054866).
Use USB part number 3G0.919.360.TC

Update Programming
• Insert the USB 3G0.919.360.TC
• Press and hold the “Menu” button on the MIB display for 10 seconds until “Service Mode” is entered.
• Follow all on-screen prompts through completion of the USB update.
• Once the USB update portion has completed, connect the ODIS tester and initiate Guided Fault
Finding (GFF). Allow GFF to perform interrogation of all modules.
• Once interrogation is complete, click on the “Special Functions” tab.
• Under “005F – Information electronics module 1 -J794-“, select “Adapting software”.
• From the SVM menu screen, select option 2, “Software update via measure code.”
• When prompted, enter measure code 3700.
Page 2 of 5
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-24-01 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

Transaction No:

2072698/1

Release date:

01/17/2024

• Follow all prompts through completion of the test plan.
• Once the update is complete, exit GFF and remove the USB.

The infotainment display may reboot and/or go blank one or more times during the update. This
is normal.

Page 3 of 5
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-24-01 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

Transaction No:

2072698/1

Release date:

01/17/2024

Warranty

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)

Year(s)

Eng.
Code(s)

Trans.
Code(s)

VIN Range From

VIN Range To

Arteon, Atlas, , Atlas
Cross Sport, Golf, Jetta,
Tiguan

2020

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type 1)
Damage

Service Number:

HST

Damage Location
(Depends on Service No.)

--

--

Code
9193
Parts Manufacturer

0039

Arteon, Atlas, Atlas Cross Sport, Golf, Jetta, Tiguan

WG8 2)

Labor Operation 3) : Charge Battery

27068950 = See Elsa for latest time units.

Labor Operation 3) : Update programming USB

91932599 = 30 TU

Labor Operation 3) : Update programming SVM

See GFF Time expenditure

Diagnostic Time 4)
GFF Time expenditure

01500060 = Actual GFF print out. 70 TU max.

Road Test

01210002 = 00 TU

YES
NO

01210004 = 00 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2072698” in comment section of Warranty
Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.

2)

Code per warranty vendor code policy.
Page 4 of 5

© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-24-01 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Transaction No:

2072698/1

Release date:

01/17/2024

Required Parts and Tools
No special parts required.

Tool Description

Tool Number

Midtronics Battery Maintainer

MYRMSP0702
VAS 6150/X & VAS 6160/X and

VAS Diagnostic Tool

ODIS Service with: current online updates
USB

3G0.919.360.TC

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.