NHTSA ID Number: 10249235
Manufacturer Communication Number: Circular 91EV
TSB/Document Date: 2024-02-06
Summary
Audi has made a software update (version ME 3.2) for certain 2022 Audi vehicles manufactured within a specific period. The software update contains the following additional improvements to functions: -Integration of Plug & Charge function -Integration of the wireless "over-the-air" interface -Integration of extended themes in the MMI -General bug fixes An owner's manual supplement will also be provided.
Service Action
Code: 91EV
Subject
Infotainment System Software Update - Version 3.2
Document History
Date
01/19/2024
Affected Vehicles
Summary
Original publication
Country
Beginning
Model Year
Ending
Model Year
USA
2022
2022
USA
2022
2022
CAN
2022
2022
CAN
2022
2022
Vehicle
Q4 E-TRON
SPORTBACK
Q4 E-TRON SUV
Q4 E-TRON
SPORTBACK
Q4 E-TRON SUV
Vehicle
Count
475
2,390
98
563
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
About this Service
Action:
Campaign status must show “open.”
If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Audi has made a software update (version ME 3.2) for certain 2022 Audi
vehicles manufactured
within a specific period.
The software update contains the following additional improvements to functions:
•
Integration of Plug & Charge function
•
Integration of the wireless “over-the-air” interface
•
Integration of extended themes in the MMI
•
General bug fixes
An owner’s manual supplement will also be provided.
Code Visibility
On or about January 19, 2024, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in January 2024. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on January 31, 2029. Work must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your normal
costs associated with this work will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91EV Page 1 of 16
Form No. F_3.4_AHQ-GQO-CP-C_012 Rev. 2.0
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
91EV
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark labor as causal
Do not claim wash/loaner under this action
01 or 02
LABOR
Labor Op
Time Units
Description
2706 89 50
SEE ELSA
Connect battery charger
0151 00 00
Time stated on diagnostic
protocols
Perform flashing procedure
0150 00 99
Up to 40
Bus sleep cycles and adaption drives
NOTE: The software update and related GFF work is performed on more than one diagnostic
session. The multiple GFF logs can be added together.
Ensure the GFF logs are added together correctly. For example, two logs from the same
diagnostic session are not allowed.
Claims and GFF logs may be audited to ensure that the actual GFF log time is being claimed.
The technician is instructed to indicate which SVM code correlates with the specific GFF log to
aid in determining which GFF logs are used to calculate the total GFF time claimed.
EXAMPLE:
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91EV Page 2 of 16
Customer Letter Example (USA)
This notice applies to your vehicle: ,
Subject: Service Action 91EV - Infotainment System Software Update – ME 3.2
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service
action on certain 2022 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this
action.
About this Service Action:
Audi has made a software update (version ME 3.2) for certain 2022 Audi vehicles
manufactured within a specific period.
The software update contains the following additional improvements to functions:
•
Integration of Plug & Charge function
•
Integration of the wireless “over-the-air” interface
•
Integration of extended themes in the MMI
•
General bug fixes
An owner’s manual supplement will also be provided.
This work will take about a day to complete and will be performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this work. Please keep in mind that your dealer may need
additional time for the preparation of the work, as well as to accommodate their daily
workshop schedule. For your convenience, you can also visit www.audiusa.com and click
on the “Find a Dealer” link to locate a dealer near you and schedule this service.
This service action will be available for you free of charge only until January 31, 2029. If
you wish to have this service performed after that date, your dealer’s normal costs
associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within
a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our
“Contact Us” page at www.audiusa.com.
Checking your vehicle for
open Recalls and Service
Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter
your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91EV Page 3 of 16
Customer Letter Example (Canada)
This notice applies to your vehicle: ,
Subject: Service Action 91EV - Infotainment System Software Update – ME 3.2
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2022 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service
Action:
Audi has made a software update (version ME 3.2) for certain 2022 Audi vehicles
manufactured within a specific period.
The software update contains the following additional improvements to functions:
•
Integration of Plug & Charge function
•
Integration of the wireless “over-the-air” interface
•
Integration of extended themes in the MMI
•
General bug fixes
An owner’s manual supplement will also be provided.
This work will take about a day to complete and will be performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this work. Please keep in mind that your dealer
may need additional time for the preparation of the work, as well as to accommodate
their daily workshop schedule.
This service action will be available for you free of charge only until January 31,
2029. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91EV Page 4 of 16
Repair Overview
IMPORTANT
If Campaign 91FN is also open for the VIN being worked on, the 91EV must be successfully performed before
starting the 91FN.
•
Update vehicle software using a multi-step
software update process.
•
Print and provide owner’s manual
supplement.
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91EV Page 5 of 16
Required Tools
Battery Tester/Charger
-VAS5908-
Diagnostic Tester
-VAS6150D(or higher)
Diagnostics Interface
USB Module
W-LAN
-VAS6154/4A-
-VAS6154A-
(included with -VAS6154A-)
(or newer equivalent)
(or newer equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91EV Page 6 of 16
Required USB Drive
•
The required software will have to be
downloaded onto a USB (or USB-C) drive
using the SD Creator program
•
Reference the latest, applicable TSB for
additional information on the use of the SD
Creator program.
•
Use ONLY a 32 GB USB-C or USB stick.
NOTE
The required USB drives cannot be ordered via the
parts ordering system, they must be created using the
SD Creator program.
The required USB drive is a servicing material.
Therefore the cost of the USB drive will not be
reimbursed.
The USB drive can be used for future software
updates.
NOTE
If the search for the software part number returns no
result, check if the certificate is valid.
Go to Settings and select the current, valid certificate
used in ODIS.
Criteria
Software Part Number
01
8W0.906.961.BK
02
8W0.906.961.BL
General information for creating the USB stick:
•
The Infotainment system uses a USB-C input.
•
Use ONLY a 32 GB USB-C or USB stick.
•
Use a USB stick that complies with the USB
2.0 specification.
•
Do not use a SD card with USB adapter.
•
Do not use a USB hub (USB distributor to
use several USB devices on one USB port)
to install the software update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91EV Page 7 of 16
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: Circular 91EV
Replacement Service Bulletin Number:
MFR Communication Date: 2024-01-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: BACK OVER PREVENTION:SOFTWARE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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