NHTSA ID Number: 10249187
Manufacturer Communication Number: 36426.1.2
TSB/Document Date: 2024-01-25
Summary
This is a Technical Journal: Unintentional VIDA Wi-Fi Connection Leading to 12V Battery Drain. Software Solution was made available with V2.8 SW, which was released 23w16. Please ensure vehicle is on V2.8+ SW.
Yes
Problem fixed
No
Check and if needed adjust local infrasturucture
such as firewalls and blocking of ports.
Especially TCP port 13400
11.1.2
No
Is it now possible to
connect to the vehicle
Yes
No
Forward TIE report
to central for
further support
Copyright © 2018-2021 Volvo Car Corporation
EN
34
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
14
POOR PERFORMANCE – VEHICLE CONNECTION
AND INSTALLATION OF SW
14.1
A bad Radio Frequency (RF) environment can result in connection issues and
high SWDL Failure rate.
Guide for discovering RF problems in Meraki Dashboard.
Maintaining a good wireless environment is essential for benefiting the most from Volvo
Cars Global Wi-Fi service. As more RF devices (access points, smartphones, laptops, etc.) are
present in the workshop environment, complexity increases and the potential for degraded
performance is larger.
Individuals providing support to workshops can use this guide in order to find RF issues in
Meraki Dashboard. A bad RF environment can result in connection issues and high SWDL
failure rate with no clear root cause. There’s no guarantee that solving RF issues will resolve
the workshop’s problems, but it can improve the Wi-Fi performance.
1. Access point connection:
Navigate to Wireless -> Access Points and verify that all access points are ONLINE. The
Access Points table should show all access points with a valid local IP address (depends
on the network setup). Here are some examples of workshops with issues:
AP possibly connected to wrong network:
Recommendation to workshop: Make sure all access points are installed in the right
position and location. They should also be connected to the right local network and
always have internet connection.
2. Low signal strength:
Navigate to Network-wide -> Event log and for the field “Event type include:” select the
option “802.11 association”. Associations with RSSI (received signal strength indication)
values lower than 25 indicate that there can be issues with the workshop’s signal
strength. The “Access Point:” field can be used to identify which access point is having
Copyright © 2018-2021 Volvo Car Corporation
EN
35
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
problems. For example, in the image below, vehicles connected the access point AP23
show a low RSSI. This can be due to the vehicles being too far from the AP, there might
be obstructions between the vehicle and the AP or the AP TX-power is too low.
Recommendation to workshop: Analyze the location of the vehicles in relation to the
access points:
a. Is there any obstacle between the vehicles and the access point such as: a wall,
beams or glass?
b. Verify that the location of the vehicles is covered by the access points according
to the site survey.
3. Interference from other Wi-Fi devices:
Several Wi-Fi devices in the proximity of the workshop or the access points will result in
a high channel utilization and a crowded RF environment. There are two main ways of
detecting this in Meraki:
Option 1: Navigate to Wireless -> RF Spectrum and look at the Avg. channel utilization
(2.4 GHz). A channel utilization of more than 70% can generate problems in the
communication. Click on the AP to see more information on what channels are used the
most and how the RF spectrum looks like.
Option 2: Navigate to Wireless -> Access points and click on an access point. In the
access point view click on the RF tab at the top of the window. Select “for 2.4 GHZ
radio” and “for the last week”. Check the channel utilization graph and see if there is
high 802.11 traffic. Analyze why the access point is seeing channel utilization: is it a
constant high channel utilization? Is the channel utilization proportional to the number
of clients connected to the AP and network usage? Are there specific time intervals with
higher utilization? See figure below.
Copyright © 2018-2021 Volvo Car Corporation
EN
36
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
Most of the time the workshops do not have control over all the Wi-Fi devices in their
proximity as they can come from places/devices outside the workshop area, however,
there are some thing that they can to improve the 2.4 GHz band channel utilization:
Recommendations to workshop:
• Make sure the access points are installed far from other devices that can cause
Wi-Fi RF interference such as: other access points, routers, IP phones,
repeaters.
• Band steering – As vehicles will only communicate on the 2.4 GHz band, other
devices capable of using the 5GHz band should be steered into it to avoid
overcrowding the 2.4GHz band.
• Connect the VIDA-client computers to the internet using ethernet cables
whenever possible and investigate if there are other devices that use Wi-Fi but
can be connected by cable. (e.g. surveillance cameras, HDMI wireless casting
devices).
4. Local SSID management:
Every SSID broadcasting from the local access points (private or Volvo Cars Global Wi-Fi
service) generates an overhead in the channel utilization which leads to poor wireless
network performance. There are two ways of finding issues with SSIDs in Meraki:
Option 1: Navigate to Wireless -> RF Spectrum click on an access point and click on
“Interfering APs”. Sort the list by “dBm” to see how much interference is the SSID
causing to the access points. SSIDS with strength greater than -60dBm (notice the
negative sign) can be causing problems. Sort by “SSID” and check if there are SSIDs with
the same or similar name but different “Mode” (authentication), if SSIDs are managed
by the workshop, they could optimize the number of different SSIDs. If the Volvo Cars
Global Wi-Fi Services SSIDs (VCCarDW and VCVCW) can be seen in the list with high dBm
it can indicate that the access points are too close and could be interfering with each
other if they are in the same channel.
Copyright © 2018-2021 Volvo Car Corporation
EN
37
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO
CARS GLOBAL WI-FI SERVICE
Option 2: Navigate to Wireless -> Air Marshall, wait a few seconds for the Air Marshall
to load the data. Click on “Rogue SSIDs” to see those SSIDs that are part of the LAN
(managed by the workshop). The image below shows a workshop whose APs are
announcing the same SSID in 3411 ways, this can lead to high channel utilization and
turn into Wi-Fi service issues.
Click on “Other SSIDs” to see if there is an overflood of any other SSID (not connected to
the LAN) that can be reported to the workshop to see if they can take any measure.
Recommendation to workshop: As rule of thumb, only one SSID should be created for
each type of authentication required (open, WPA, 802.1x) and combine any SSIDs that
use the same type authentication.
5. Non Wi-Fi interference:
To discover non Wi-Fi interference issues in Meraki, navigate to Wireless -> Access
points and click on an access point. In the access point view click on the RF tab at the
top of the window. Select “for 2.4 GHZ radio” and “for the last week”. Check the
channel utilization graph and see if there is high Non-802.11 interference. Analyze to
see if there’s any time pattern in the channel utilization graph.
Copyright © 2018-2021 Volvo Car Corporation
EN
38
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
Recommendation to workshop: The following devices can also cause RF interference
degrading the performance of the wireless network. These devices should be kept as far as
possible from the workshop area:
•
•
•
•
•
•
•
Microwave ovens
Cordless phones
Bluetooth devices
Wireless video cameras
Wireless peripherals
Zigbee devices
Fluorescent lights
Copyright © 2018-2021 Volvo Car Corporation
EN
39
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
15
EXAMPLES OF KNOWN ISSUES AND HOW TO
RESOLVE THEM.
15.1
Vehicles does not appear in VIDA for some internal VCC users
having Windows 10.
Problem description:
Vehicles does not appear in VIDA for some internal users having Windows 10
Possible Reason for the issue:
Communication (TCP and UDP port 24200 and 13400) blocked on computer.
This affects only Windows 10 due to a difference in how Windows 7 and 10
Windows handles the configuration of Ports in the local firewall.
The issue will also cause the same issue when trying to connect to the vehicle
using P2P
How to Identify the reason for the issue:
Below firewall rules are missing
How to resolve the issue:
Order VIDA through Service-Now even if VIDA is already installed and even if
VIDA has been ordered through Service-Now in the past.
Use below URL when ordering VIDA Prod
https://volvocars.service-now.com/sp?id=sc_home
Search for VIDA and select the one called only VIDA.
Copyright © 2018-2021 Volvo Car Corporation
EN
40
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
Verification:
Vehicles appears in VIDA and below firewall rules have been added to the
computer after the request has been approved and the computer has been
restarted.
Can only be verified if you have admin rights on user level and also on the
affected computer.
15.2
LED on access point is blinking orange and status also shown as
grey in Meraki Dashboard.
Problem description:
LED on 2 Access points are blinking Orange while 2 other access points at the
same workshop are operational.
They are also shown as grey in Meraki Dashboard and without IP address.
Copyright © 2018-2021 Volvo Car Corporation
EN
41
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
An orange blinking LED on the access point means that the access point is not
able to establish a connection to Internet or the cloud used for the service “Volvo
Cars Global Wi-Fi Service”
The reason is most likely locally in this case since 2 other access points at the
same workshop are able to connect to the cloud used for the service “Volvo Cars
Global Wi-Fi Service”
Possible Reason for the issue:
•
Access to Internet or the cloud used for the service “Volvo Cars Global WiFi Service” is being blocked by local firewall for the affected access points.
•
Affected access point is not obtaining an IP address.
•
Broken ethernet cable between the access point at the switch/router to
where the access point is connected.
How to Identify the reason for the issue:
•
Disconnect and connect the Ethernet cable connected to the none
functional AP in order to restart the AP. If the issue still exists, go to next
step:
•
At the switch or router used for the access point, disconnect the ether
cable used for the access point and connect another ethernet cable to the
same port that is being used for the access point.
Connect the other end of the ethernet cable to a computer that normally
has access to Internet.
On this computer, install the Verification tool used for “Volvo Cars Global
Wi-Fi Service”
Run the Verification tool and check that all tests are shown as green.
The verification tool including information about each test can be found in
TIE Service Journal 1000039.
Copyright © 2018-2021 Volvo Car Corporation
EN
42
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
How to resolve the issue:
If some of the tests fails when running the verification tool, then ensure that
required ports are not being blocked by any local firewall, required port-numbers
are being described in the “User guide” that is available in TIE Service Journal
1000039.
If all tests are shown as green in the verification tool, but the AP is still blinking
orange.
Then also check below before forwarding a TIE report to central.
•
Connect another functional ethernet cable between the none functional access
point and the switch/router used for the access point. If the issue still exists,
go to next step:
•
Check with local IT if the AP is being blocked or not on MAC ID address level.
Ask them to check in their local firewall if any MAC address from the none
functional access point are trying to access their network or not. If needed
they need to unblock the access and ensure that an IP address becomes
available for the affected MAC address.
The MAC address for each access point can be found in Meraki Dashboard
according to below:
Copyright © 2018-2021 Volvo Car Corporation
EN
43
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
Verification:
•
The LED on the access point will finally lit with green color (blue if a device
if connected)
And
•
Status on the affected access point will switch from grey to green in
Meraki Dashboard.
And they will get a Local and Public IP address.
Copyright © 2018-2021 Volvo Car Corporation
EN
44
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
16
CHANGE LOG
Changelog
Version
Date
Change
Version 1.0
2019-01-25
First version created
Version 1.1
2019-03-19
Fault tracing charts added
For when a vehicle does not appear in
VIDA
Details for each checkpoint
--For when a vehicle appears in VIDA, but
not be possible to connect to the vehicle.
Details for each checkpoint
--Basic info about Meraki dashboard and
access points added.
--Basic info about the Access points
created.
Version 1.2
2020-03-20
How to fault trace and determine if an AP
is broken or not.
---How to request a replacement of a
broken AP.
--Known issues and how to resolve them.
Version 1.3
2020-03-26
Below added one page 13 and 14
Page 13
Note, Reconnect the non-functional AP in
case it will be possible, and a need to
perform further fault tracing.
Page 14
Note, Reconnect the non-functional AP in
case it will be possible, and a need to
perform further fault tracing.
Version 1.4
2020-05-14
13.2 LED on access point is blinking
orange and status also shown as grey in
Meraki Dashboard.
Version 1.5
2020-05-28
Page 5 - Information about Guest Wi-Fi
removed.
Copyright © 2018-2021 Volvo Car Corporation
EN
45
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
Page 6 – SPJ number replaced by TIE NG
SJ number
SPJ number 33048 has been replaced by
TIE NG number 1000046
SPJ number 33761 has been replaced by
TIE NG number 1000038
Version 1.6
2020-06-04
Update on page 16:
7.3
How to request a replacement of a
broken AP.
Below has been added:
- Optional, special instructions from the
workshop and where to pick up the none
functional access point. Such as time or special
place for the pickup.
New on page 17:
7.4
Return instruction for a none
functional Access point.
Version 1.7
2020-10-14
Update on page 16
Information added with a reference to a
check list that should be filled in when
sending in a request for replacing a none
functional access point.
Version 1.8
2020-11-25
Update on page 16
AP-Check-List - Volvo Cars Global Wi-Fi
Service-ver1.xlsx
has been replaced by AP-Check-List - Volvo
Cars Global Wi-Fi Service-ver2.docx
AP-Check-List - Volvo Cars Global Wi-Fi
Service-ver2.docx will now also have input
fields for additional information that needs to be
included.
Version 1.9
2021-02-15
Update on page 35- 38
A bad Radio Frequency (RF) environment
could be the reason for poor performance
or cause issues when installing software
into vehicles when using WI-Fi.
New section added describing how to
detect a possible bad RF environment.
POOR PERFORMANCE – VEHICLE
CONNECTION AND INSTALLATION OF SW
Copyright © 2018-2021 Volvo Car Corporation
EN
46
SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
Version 1.10
2021-04-14
New on page 8
4 - HOW TO ESCALATE MAJOR ISSUES
Copyright © 2018-2021 Volvo Car Corporation
EN
47
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 36426.1.2
Replacement Service Bulletin Number:
MFR Communication Date: 2024-01-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.