NHTSA ID Number: 10249187
Manufacturer Communication Number: 36426.1.2
TSB/Document Date: 2024-01-25
Summary
This is a Technical Journal: Unintentional VIDA Wi-Fi Connection Leading to 12V Battery Drain. Software Solution was made available with V2.8 SW, which was released 23w16. Please ensure vehicle is on V2.8+ SW.
3.3
Requirements and Standards
In order to ensure the functionality, it is necessary to ensure that below
requirements have been fulfilled.
SJ – 1000692 - Workshop System Requirements & Guidelines - VIDA in
2015 (Dealers)
Also ensure that the latest version of VIDA Prerequisite is installed.
For users in countries except for China, the latest version can be
downloaded here:
http://vidainstaller.volvocars.biz/client-installer/VIDASetup.exe
For users in China, the latest file can be downloaded here:
http://vidainstaller-cncc.volvocars.biz/client-installercn/VIDACNSetup.exe
Notes:
The installation requires that you are logged in as an Administrator on
your computer.
The computer might restart after the installation and the installation
might continue after the restart.
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4
HOW TO ESCALATE MAJOR ISSUES
If many workshops suddenly experience issues at the same time
when using Volvo Cars Global Wi-Fi Service, then it is most likely caused
by an ongoing major incident.
Please then forward feedback from affected workshops by forwarding
TIE reports to central using below Concern Are and Sub Concern Area.
Please ensure that the following information is included in the TIE-report.
Description of the issue and business impact, e.g.
•
•
•
Vehicles does not appear in VIDA.
Vehicle can be found in VIDA, but an error occurs when trying to
connect to the vehicle.
Other than above.
Please describe the symptom as clear as possible with impact.
•
•
•
Number of workshops affected.
Time of occurrence (date and time.)
If the vehicle appears in VIDA, but an issue occurs when trying to
connect to the vehicle, then also attach below log files created by
VIDA.
✓
✓
VIDAusername_VIN.log
VIDAusername_VIDATrace.log
Examples of:
•
•
•
Network names according to Meraki (e.g SE-STO-6SE1234)
Partner IDs according to VIDA Admin (e.g 6SE1234)
VIN numbers if available.
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5
HOW TO CONNECT
To establish a Wi-Fi connection between the vehicle and VIDA the
technician or service advisor needs to enable the functionality in the
vehicle first.
This is done by clicking the lock-button of the remote-key 3 times in
range of the vehicle. Those 3 clicks needs to be done within 5 seconds
and minimum 1 second between each click.
A Wi-Fi symbol will then first appear in the CCD in grey according to
below example
The Wi-Fi symbol will after 5-10 seconds change from grey to white
when a successful connection has been established.
This sequence will be recognized by the vehicle. When the infrastructure
is set up accordingly to the requirements and the vehicle is in range of
Wi-Fi coverage, it then will be displayed and available in VIDA´s
“Connected Vehicles” tab.
Notes
The vehicle will in VIDA remain in the “Connected Vehicles” tab
for 20 minutes, if no session is started by VIDA within this time
the vehicle will disconnect from the Wi-Fi.
A Dice or a VOE Adapter used for P2P cannot be connected to the
vehicle since that will disable the Wi-Fi feature.
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6
VIDA
6.1
Wi-Fi connected vehicles
Wi-Fi connected vehicles will appear in the “Connected Vehicles” tab with
a Wi-Fi symbol in the connection column.
After the vehicle has established a connection to the Volvo Cars
Diagnostic Wi-Fi service, it will take about 10-15 sec until the vehicle
appears in VIDA.
By clicking the “Connect”-Button the connection a pop-up window will
appear where the last 4 digits of the Vehicle Identification Number (VIN)
of the specific car needs to be entered.
The VIN of a vehicle available via Wi-Fi is not totally displayed. The full
VIN number can be looked up via DMS, TIE, vehicle papers or on the
vehicle directly.
When the connection has been established the technician is able to do
most of the work like (readout, software download, fault tracing, etc.)
instead of using a cable-connection.
Note
Reload of VCM should not be performed via Wi-Fi since it
will not be possible to establish a Wi-Fi connection due to
lack of certificates in the ECU. Instead an Ethernet Cable
(P2P) needs to be used.
Replacement of CEM need to be performed by using
Ethernet Cable (P2P).
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CARS GLOBAL WI-FI SERVICE
6.2
How to disconnect
To close an active connection with a vehicle the technician can do
the following:
A) Close vehicle – tab
B) Select the Connection symbol
C) Close VIDA
Note
A secure disconnect is required otherwise the vehicle will remain in a
connected – mode and the battery of the vehicle might drain.
It is also important to disconnect vehicles when ready with them to
avoid too many vehicles in the Connected-Vehicle Tab.
6.3
How to filter
The filter functionality in VIDA can be helpful when there are a lot of (WiFi available) vehicles on-site at the dealership.
It is possible to filter for:
•
•
•
•
•
•
Customer Name
VIN
Model
Year
License Plate
Connection (type)
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7
VIDA ADMIN
7.1
What are the functionalities in VIDA Admin?
VIDA clients and cars can be located in different IP subnets. Therefor the
new functionality in VIDA Admin is needed, to set the IP settings
according to the dealer network, when VIDA clients and vehicle are
located in different networks/subnets.
More information can be found in:
SPJ 34226 - Technical overview and design - Volvo Cars Global
Wi-Fi Service
VIDA needs to be restarted after any changes have been done in VIDA
Admin in order for the changes to take effect in VIDA.
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8
ACCESS POINTS
8.1
Prerequisites
Access Points mounted at correct location and connected according to the
installation Guide.
During normal working conditions, the LED indicator on the AP will be:
•
•
Green - AP in Gateway mode with no clients
Blue - AP in Gateway mode with clients
Led patterns that will require actions:
•
•
Blinking Orange - AP can't find uplink
Led not lit – No power supply or broken AP
Other LED patterns that doesn't require any actions:
•
•
•
Orange - AP is booting
Rainbow - AP is initializing/scanning
Blinking Blue - AP is upgrading
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8.2
How to fault trace and determine if an AP is broken or not.
(AP is not active according to Meraki Dashboard)
Symptom 1 – LED is not lit on AP:
1. Test of PoE/PoE injector.
Locate the Switch or PoE injector to where the non-functional AP is
connected to.
Disconnect the ethernet cable used for the none functional AP at the
Switch or PoE injector and move it to another ethernet outlet that has
been connected to a functional AP.
a. LED on the AP starts now starts to lit:
Meaning that the ethernet cable between the AP and the Switch or PoE
Injector is OK.
But there is an issue with the power supply from the Switch or the PoE
injector where the AP was previously connected to.
b. LED on the AP is still not lit:
Continue checkpoint 2.
2. Test of Ethernet Cable
(Checkpoint 1 has been followed and LED on the AP is still not lit)
Move the non-functional AP and connect it to an Ethernet cable that has
been connected to a functional AP.
a. LED on the AP starts now start to lit:
The ethernet cable initially used for the none working AP is broken.
Replace the ethernet cable and try again.
b. LED on the AP is still not lit:
The AP seems to be broken and should maybe be replaced.
See How to request a replacement of a broken AP
Note, Reconnect the non-functional AP in case it will be possible, and a
need to perform further fault tracing.
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•
Symptom 2 – The LED will permanently remain lit with Orange
color.
1. Disconnect and Connect the Ethernet cable connected to the none
functional AP in order to restart the AP.
a. The LED will now go from permanently Orange (during startup) to either
green or blue. The AP seems to be OK and something unexpected
happened during previous start-up of the AP.
Wait 5-10 minutes and check the status of the AP in Meraki dashboard.
b. (Checkpoint 1 has been followed but the LED on the AP is still permanently lit
with orange color.
Perform a factory reset of the AP while connected to power supply:
Cisco Meraki devices can be reset to factory defaults using the reset
button on the device. This requires a paper clip or object with a long
thin tip. Insert the tip of the paper clip into the reset button, press,
and hold it until the LED light turns off.
The reset button is located adjacent to the power and Ethernet ports on the AP.
Exact location will vary by model. Example for model:
MR33 (Indoor AP)
MR72 (Outdoor AP)
This will reset the device to factory defaults and reboot. Please be patient as
this could take up to 5 - 10 minutes. If the reset resolved the issue, then
the light of the LED will finally switch to either green or blue.
c. (Checkpoint 1 and 1b has been followed but the LED on the AP is still
permanently lit with orange color.
The AP seems to be broken and should maybe be replaced.
See How to request a replacement of a broken AP
Note, Reconnect the non-functional AP in case it will be possible, and a
need to perform further fault tracing.
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SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
8.3
How to request a replacement of a broken AP.
Create and forward a TIE report to central using below Concern Are and Sub
Concern Area.
Include the following information in the free text field in case the AP will be
replaced.
- Partner ID of the affected workshop.
- Serial number of the none working AP.
- Full company address to where a new AP could be delivered to.
- Name to a contact person.
- Email to the contact person.
- Phone number to the contact person.
- Optional, special instructions from the workshop and where to pick up the none functional
access point. Such as time or special place for the pickup.
Also include the check list that is available in the same Service Journal as this document
(Service Journal 1000046)
Updated 2020-11-25 – AP-Check-List - Volvo Cars Global Wi-Fi Service-ver1.xlsx
has been replaced by AP-Check-List - Volvo Cars Global Wi-Fi Service-ver2.docx
AP-Check-List - Volvo Cars Global Wi-Fi Service-ver2.docx will now also have input
fields for additional information that needs to be included.
The checklist is based on the checks that is being described in this document according to
7.2 How to fault trace and determine if an AP is broken or not.
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Return instruction for a none functional Access point.
8.4
Communication cornering replacement of a none functional access point will be done in the
TIE report that has been sent to central concerning the none functional access point.
A none functional access point will be replaced with the same or equivalent model
supporting the same functionality.
The none functional access point should be returned within 30 days after the new access
point has been received.
Courier might contact the workshop before pickup depending on rules/country.
How to return the none functional access point.
•
A prepaid return label will become available in the TIE report concerning the none
functional access point or in the box that will be shipped with the new access
point. Some other documents that also needs to be included in the return might
also be sent from central depending on requirements /country.
•
Date for the pick-up of the none functional access point will be communicated
from central in the TIE report.
•
The none functional access point should be placed in the same box that arrived
with the new access point.)
•
Seal the box and place the return shipping label on the box.
•
Please also note the tracking number on the return label if a tracking number
exists. Required in case there is a need to track the return.
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9
MERAKI DASHBOARD
Request to access to Meraki Dashboard can be found in TIE SPJ 33048.
Login URLs for Meraki Dashboard:
When supporting workshops other than China. https://dashboard.meraki.com
When supporting workshops in China. https://dashboard.meraki.cn
Below will only show some basic steps and what to look for in Meraki
Dashboard when there is a need to perform fault tracing.
Enter the Partner ID that you would like to look at and select the
workshop after it is shown under the search field.
Then select Network-wide > Clients.
You will now see a view that will show what clients that have been connected to
APs used for “Volvo Cars Global Wi-Fi Service”
(1)
(2)
(3)
(4)
(5)
DoIP-VCCXXXXXX means that the client is a vehicle.
The IP address provided for the vehicle.
What AP the vehicle is or has been connected to.
The vehicle is connected.
The vehicle is no longer connected.
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SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
Default you will see the status for the last day.
But it can be changed by using below option.
If the column IPv4 address or any other column is missing, then it can be
added by selecting the Plus sign according to below.
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SUPPORT DOCUMENT FOR HELPDESKS – VOLVO CARS GLOBAL WI-FI SERVICE
You can also see the status of all access points for a workshop and their
history and current status towards the cloud used for “Volvo Cars Global
Wi-Fi Service”
First, select below options:
Next:
(1) Enter the Partner ID for the workshop that you would like to check.
(2) Select “Devices”.
(3-4) Then you will see status for each access point and for that last
week.
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If any column is missing, then it can be added by selecting the + sign icon
according to below.
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10
FAULT TRACING – VEHICLE(S) DOES NOT
APPEAR IN VIDA
10.1
Vehicle(s) does not appear in VIDA after locking the vehicle 3 times.
You are recommended to start by using Fault Tracing Chart
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 36426.1.2
Replacement Service Bulletin Number:
MFR Communication Date: 2024-01-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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