NHTSA ID Number: 10248914
Manufacturer Communication Number: Reference67A
TSB/Document Date: 2024-01-16
Summary
Emission Recall 67A - D Truck Engine Calibration
EMISSION RECALL – NORTH AMERICA
D Truck Engine Calibration
Reference: 67A
FCA
US LLC
_________________________________________________________
Remedy available for
2013-2018 (DJ) RAM
2500 Pickup
2013-2018 (D2) RAM
3500 Pickup
Template Version 1.0
Revision
0
Edition
November 2023
Detail
Initial Version.
SYMPTOM DESCRIPTION
The engine control software on about 561,870 of the
above vehicles must be updated with an upgraded
calibration as required by the US Environmental
Protection Agency and California Air Resources Board
for better emission performance.
SCOPE
This recall applies only to the above vehicles equipped
with a with a 6.7L Cummins
Turbo Diesel engine
(sales code ETK) with G65 manual transmission
(DEG), 68RFE automatic transmission (DG7), or Aisin
automatic transmission (DF2).
Labor Description
Module, Engine Control
(ECM) - Inspect Software
Level
Module, Engine Control
(ECM) - Inspect and
Reprogram, (M/T &
Aisin)
Module, Engine Control
(ECM) - Inspect and
Reprogram, Quicklearn
68RFE Only (A/T)
Number
18-67-A1-81
Hrs
0.2
18-67-A1-82
0.4
18-67-A1-83
0.6
NOTE: Some vehicles above may have been
identified as not involved in this recall and therefore
have been excluded from this recall.
NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
recall claim processing instructions.
IMPORTANT: Some of the involved vehicles may be
in Dealer vehicle inventory. Dealers should complete
this campaign on these vehicles before retail delivery.
Dealers should also perform this campaign on
vehicles in for service.
Involved vehicles can be
determined by using the VIP inquiry process.
PARTS INFORMATION
REPAIR TO BE PERFORMED
Flash the vehicles with the latest software using the
procedure below.
COMPLETION REPORTING / REIMBURSEMENT
Claims for vehicles that have been serviced must be
submitted on the DealerCONNECT Claim Entry
Screen located on the Service tab. Claims paid will
be used by FCA
to record recall service completions
and provide dealer payments.
Use the following labor operation numbers and time
allowances:
No parts are required to perform this service
procedure.
PARTS RETURN
No parts return required for this campaign.
SPECIAL TOOLS
Number
NPN
NPN
NPN
Description
wiTECH MicroPod II / MDP
Laptop Computer
wiTECH Software
Picture
DEALER NOTIFICATION
To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
(djt)
1/4
EMISSION RECALL – NORTH AMERICA
D Truck Engine Calibration
Reference: 67A
FCA
US LLC
_________________________________________________________
OWNER NOTIFICATION / SERVICE SCHEDULING
All involved vehicle owners known to FCA
are being
notified of the service requirement by first class mail.
They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner
letter is attached.
VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP
AND DEALER FOLLOW UP
All involved vehicles have been entered into the
DealerCONNECT Global Recall System (GRS) and
Vehicle Information Plus (VIP) for dealer inquiry as
needed.
GRS provides involved dealers with an updated VIN
list of their incomplete vehicles. The owner’s name,
address and phone number are listed if known.
Completed vehicles are removed from GRS within
several days of repair claim submission.
list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with
a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold
vehicles before retail delivery. Dealers should also
use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted
owner name and address information that was
obtained from the Department of Motor Vehicles of
various states. Use of this information is permitted for
this recall only and is strictly prohibited from all other
use.
ADDITIONAL INFORMATION
If you have any questions or need assistance in
completing this action, please contact your Service
and Parts District Manager.
To use this system, click on the “Service” tab and then
click on “Global Recall System.” Your dealer’s VIN
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group.
Customer Services / Field Operations
FCA
US LLC.
(djt)
2/4
EMISSION RECALL – NORTH AMERICA
D Truck Engine Calibration
Reference: 67A
FCA
US LLC
_________________________________________________________
SERVICE PROCEDURE
A. Reprogram PCM
CAUTION: Do not interrupt the software update process in any way once it has begun. It may cause
permanent damage to the PCM which will require replacement. It is highly recommended to have a new
generic PCM unit available at the workshop before starting the Repair Procedure.
NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required to be
at the latest release level before performing this procedure.
1.
Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not
allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to
continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently
accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading
is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to
lower the voltage.
2.
Connect the wiTECH MDP to the vehicle data link connector.
3.
Place the ignition in the “RUN” position.
4.
Open the wiTECH 2.0 website.
5.
Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the
screen. Click “Accept”.
6.
From the “Vehicle Selection” screen, select the vehicle to be updated.
7.
From the “Action Items” screen, select the “Topology” tab.
8.
From the “Topology” tab, select the “PCM” module icon.
9.
From the “Flash” tab, compare the “Current Electronic Control Unit (ECU) Part Number” with the “New
ECU Part Number” listed.
➢
If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 19.
➢
If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with
Step 10.
10.
From the PCM tab, select the PCM flash part number. Read the flash special instructions page. Select “OK”
to continue.
11.
From the flash ECU agreement page, agree to terms by checking the box.
12.
Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.
13.
Confirm the software is at the latest available calibration level.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group.
(djt)
3/4
EMISSION RECALL – NORTH AMERICA
D Truck Engine Calibration
Reference: 67A
FCA
US LLC
_________________________________________________________
14.
Is the vehicle equipped with an 68RFE automatic transmission?
➢ If YES, proceed to Step 15.
➢ If NO, proceed to Step 18.
15.
Turn the ignition to the “OFF” position and wait 10 minutes.
16.
Place the ignition in the “RUN” position.
17.
Perform the transmission “Quicklearn” procedure. Follow the detailed service procedure select “PCM”.
18.
Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then click “Close”.
19.
Perform the PCM Configuration routine in wiTECH located in the PCM “Misc. Functions” menu tab.
20.
Turn the ignition to the “OFF” position and then remove the wiTECH MDP device from the vehicle.
21.
Remove the battery charger from the vehicle and then close the hood.
22.
Return the vehicle to the customer.
B. Complete Proof of Correction Form for California Residents
This recall is subject to the State of California Registration Renewal/Emissions Recall Enforcement Program.
Complete a Vehicle Emission Recall Proof of Correction Form (Form No. 81-016-1053) and supply it to vehicle
owners residing in the state of California for proof that this recall has been performed when they renew the
vehicle registration.
Process Steps to obtain the California Proof of Correction form:
1. Access the “DealerCONNECT” website.
2. Select the “Service” tab.
3. Under the “Publications” heading, select the “ePublishing” link.
4. Sign in using your Dealer Code and Password.
5. Select the “Proof of Correction form”.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group.
(djt)
4/4
This notice applies to your vehicle,
[Model Year and Model]
IMPORTANT EMISSIONS RECALL
VIN XXXXXXXXXXXXXXXXX
D Truck Engine Calibration
67A
Dear [Name],
LOGO
VEHICLE PICTURE
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler
/
Dodge
/ Jeep
® / RAM
/ Dealership.
2. Call the FCA
Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment.
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar
Owner’s Companion App.
QR Code
FCA
US LLC, has determined that certain [2013-2018 (DJ) RAM 2500 Pickup and (D2) RAM
3500 Pickup] trucks equipped with a 6.7L Cummins
Turbo Diesel engine require a modification
to the emission control software.
WHY DOES MY VEHICLE NEED REPAIRS?
The engine control software in your vehicle [1] must be modified with a new calibration to
improve emission control performance.
HOW DO I RESOLVE THIS IMPORTANT EMISSIONS ISSUE?
FCA
will repair your truck free of charge (parts and labor). To do this, your dealer
will reprogram the Powertrain Control Module (PCM). The estimated repair time is one hour.
In addition, your dealer will require your vehicle for proper check-in, preparation, and checkout during your visit, which require more time. Your time is important to us, so we recommend
that you schedule a service appointment to minimize your inconvenience. Please bring this letter
with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER
, DODGE
, JEEP
OR RAM
DEALER TODAY
CALIFORNIA RESIDENTS
The State of California requires the completion of this emission recall repair prior to vehicle
registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of
Correction Form after the Emission Recall service is performed. Be sure to save this form since
the California Department of Motor Vehicles may require that you supply it as proof that the
Emission Recall has been performed.
In order to ensure your full protection under the emissions warranty provisions, it is
recommended that you have your vehicle serviced as soon as possible. Failure to do so could
be determined as lack of proper maintenance of your vehicle.
Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar
Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Emissions Recall
67A
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction. Thank
you for your attention to this important matter.
Customer Assistance/Field Operations
FCA
US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA
Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA
Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
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TSB/Document ID: Reference67A
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
MFR Component System:
MFR Component Subsystem:
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