TJ36780.1.0 Service Bulletin/Repair Instructions

Volvo Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Vehicle does not start with ISGM-P06E721 DTC
TJ 36780.1.0
Issuer (Dept.)
Issue Date
Status Date
Technical Service
11/15/23
11/29/23
Car Market
Partner
Function Group
United States and Canada 3 US 7510 Volvo Car USA 3210

Function Description
Page
Alternator
Page 1 of 3
DESCRIPTION:

This Technical Journal is meant to support VIDA fault tracing for ISGM-P06E721.

If the customer experiences a no start condition with ISGM-P06E721 DTC set, please follow advice

under “Service”.

ISGM = Integrated Starter Generator Module
CSC Customer Symptom Codes

Code
Description
71
Starting/Vehicle start-up is not possible
7B
Starting/Engine does not start/Engine does not turn/No clicking sound at start attempt
9Z
Starting/Autostart does not work
BE
Starting/Engine does not start/Engine does not turn/Unsure when/at all times
BF
Starting/Engine does not start/Engine does not turn/Clicking sound at start attempt
BJ
Starting/Engine does not start/Unsure when/at all times
DTC Diagnostic Trouble Codes

Control Module
Code
Fault Type
ISGM
P06E721
Permanent
ISGM
P06E721
Intermittent
Vehicle Type

Type
Eng
Eng

Desc
Chassis

range
Struc Week

Range
224
K8
BK8KERS
2024-2024
-
202317-202346
224
K9
224
L1
BK9KERS
2024-2024
-
202317-202346
BL1KERS
2024-2024
-
202317-202346
224
L5
BL5KERS
2024-2024
-
202317-202346
225
06
B06KERS
2024-2024
-
202317-202346
225
K7
BK7KERS
2024-2024
-
202317-202346
225
K8
BK8KERS
2024-2024
-
202317-202346
225
K9
BK9KERS
2024-2024
-
202317-202346
225
L1
BL1KERS
2024-2024
-
202317-202346
Sales
Body
Gear
Steer
Model Year
Plant
Technical Journal 36780.1.0
Type
Eng
Eng

Desc
Chassis

range
Struc Week

Range
227
L1
BL1KERS
227
L5
BL5KERS
2024-2024
-
202317-202346
2024-2024
-
202317-202346
235
06
B06KERS
2024-2024
-
202317-202346
235
K9
BK9KERS
2024-2024
-
202317-202346
235
L1
BL1KERS
2024-2024
-
202317-202346
236
06
B06KERS
2024-2024
-
202317-202346
236
L1
BL1KERS
2024-2024
-
202317-202346
236
L5
BL5KERS
2024-2024
-
202317-202346
238
06
B06KERS
2024-2024
-
202317-202346
238
L1
BL1KERS
2024-2024
-
202317-202346
246
06
B06KERS
2024-2024
-
202317-202346
246
K9
BK9KERS
2024-2024
-
202317-202346
246
L1
BL1KERS
2024-2024
-
202317-202346
246
L5
BL5KERS
2024-2024
-
202317-202346
256
06
B06KERS
2024-2024
-
202317-202346
256
L1
BL1KERS
2024-2024
-
202317-202346
536
K7
BK7KERS
2024-2024
-
202317-202346
536
K8
BK8KERS
2024-2024
-
202317-202346
536
K9
BK9KERS
2024-2024
-
202317-202346
536
L1
BL1KERS
2024-2024
-
202317-202346
536
L3
BL3KERS
2024-2024
-
202317-202346
536
L5
BL5KERS
2024-2024
-
202317-202346
Sales
Body
Gear
Steer
Model Year
Plant
SERVICE:

Do not replace the ISGM.

This issue is being investigated and work is ongoing. Analysis has shown that there is no hardware

fault related to the DTC.

Delete the DTC, perform a total upgrade according to TJ 31543, and release the car to the customer.

Please note: This only applies if no other DTCs are set.
Warranty claim info:

To get a warranty claim accepted for a job described in this TJ, use the corresponding VST OP

number stated in this TJ.

Note that the TJ number must be stated in the repair order text.
Page 2 of 3
2023-11-29
Technical Journal 36780.1.0

VST Operation Number

VST Operation Number
Description
36004-2
Software Control Module downloading
VEHICLE REPORT:

Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use

concern area “Vehicle Report” and sub concern area “Support not needed”, use function group 3210.
2023-11-29
Page 3 of 3

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