Bulletin No.: 14368
Date: September 2014

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Manual Transmission Stuck in Gear

MODELS:

2014 Chevrolet Camaro
Equipped with Manual Transmission (MG9, M10, MM6)

All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
THIS PROGRAM IS IN EFFECT UNTIL SEPTEMBER 30, 2016
CONDITION
Certain 2014 model year Chevrolet Camaro vehicles equipped with a manual transmission (MG9,
M10, MM6) may have a condition in which the transmission can get stuck in gear due to a shift
linkage retaining clip not being properly installed. If the retaining clip is not in the correct position
or is missing, the shift linkage pin may back out of assembly. If this occurs, the vehicle cannot be
shifted out of whichever gear it happens to be in at the time of failure. If in a higher gear, the
vehicle can be driven to a stop without stalling by pushing in the clutch to coast to a stop. If in a
lower gear, the vehicle can be driven to a normal stop without stalling.
CORRECTION
Dealers are to inspect the transmission to determine if the shift linkage retaining clips and shift
linkage pin are in place. If the retaining clips and pin are in place no further action is required. If
any combination of the retaining clips and/or pin are missing, installation of two new retaining clips
and a new pin is required.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not
all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
Copyright 2014 General Motors. All Rights Reserved.

Page 2

September 2014

Bulletin No.: 14368

provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent
directly to export dealers. Dealers will not have a report available if they have no involved vehicles
currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.
PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer Care
and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
92293203
92293205

Description
RETAINER-M/TRNS CONT LVR HDL
PIN ASM-M/TRNS CONT FRT SHF

Quantity/Vehicle
1 (If Req’d)*
1 (If Req’d)*

* It is expected that only a very small number of vehicles will require this part.
SPECIAL TOOL
A borescope is required to complete the inspection in this bulletin. If your dealership does NOT
have a borescope, this bulletin provides a net item allowance to purchase one borescope. Some
entry-level borescopes can be purchased for $20-30 but require a laptop computer to view images.
The Cen-Tech Digital Inspection Camera, P/N 67979, can be purchased for under $100 and
includes the following features:


On-screen image reverse and 180 degree rotation



38 inch watertight flex shaft with 16 mm CMOS video imager head



Built-in 2.4 inch color LCD display with 480 X 234 resolution



Oil and scratch resistant tempered glass lens



Two white LED lamps for low light viewing

SERVICE PROCEDURE
1. Place the transmission into third gear.
2. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
3. Locate the manual transmission.

Page 3

September 2014

Bulletin No.: 14368

3959551

Note: A borescope is required to inspect for the presence of the shift linkage retaining clips and
pin. Inspect both the left and right side of the shift linkage assembly. A complete inspection
includes verifying the presence of one pin and two retainers. The shift linkage retaining clips and
pin are located on the top side of the transmission. Refer to the borescope inspection zone in the
photograph. The arrows in the photograph indicate where to insert the bore scope. The two lines
in the photograph represent the inspection zone.
4. Visually inspect for one retaining clip on each side of the shift linkage pin.
4.1 Route the borescope along the transmission tunnel heatshield roof and down toward the
transmission to locate the shift linkage pin and retaining clip on the driver side of linkage.
4.2 Route the borescope along the transmission tunnel heatshield roof and down toward the
transmission to locate the shift linkage pin and retaining clip on the passenger side of
linkage.

3959562



If the retaining clips (1) and shift linkage pin (2) are present, no further action is
required. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

Page 4


September 2014

Bulletin No.: 14368

If the retaining clips (1) or shift linkage pin (2) are NOT present, proceed to step 5.

5. Remove transmission from the vehicle. Refer to Transmission Replacement in SI.

3959570

Top side of the manual transmission shown on a work bench. The yoke connecting the shift mechanism
to the transmission is installed with a linkage pin and two retaining clips.

6. Install a new shift linkage pin assembly (2) and one additional retaining clip (1) into the yolk
hole (3).
6.1 Install the linkage pin assembly (2) through the yolk hole (3).
6.2 Install the additional retaining clip (1) onto the linkage pin assembly end that does NOT
have a retaining clip (1).
7. Install the transmission. Refer to Transmission Replacement in SI.
Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.

Page 5

September 2014

Bulletin No.: 14368

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100871

9100879
*

Description
Inspect Manual Transmission Shift Linkage Pin and Retainers
Note: In addition to submitting the inspection transaction, if two
new retaining clips and a new pin must be installed, submit a
regular warranty transaction for removal and installation of the
transmission and installation of the retaining clips and pin.
Borescope Purchase (If Required – One Time Only Per Dealer)

Labor
Time
0.4

Net
Item
N/A

N/A

*

The amount identified in “Net Item” should represent the actual sum total of the cost for a
borescope required to complete the inspection in this bulletin. This cost is not to exceed
$100.00 USD, $120.00 CAD.

CUSTOMER NOTIFICATION – For U.S. and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the U.S. National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through September 30, 2016.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service through September 30, 2016, you must take the steps necessary to be sure the
program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 6

September 2014

Bulletin No.: 14368
October 2014

Dear General Motors Customer:
We have learned that your 2014 model year Chevrolet Camaro may have a condition in which
the manual transmission can get stuck in gear due to a shift linkage retaining clip not being
properly installed. If the retaining clip is not in the correct position or is missing, the shift linkage
pin may back out of assembly. If this occurs, the vehicle cannot be shifted out of whichever gear
it happens to be in at the time of failure. If in a higher gear, the vehicle can be driven to a stop
without stalling by pushing in the clutch to coast to a stop. If in a lower gear, the vehicle can be
driven to a normal stop without stalling.
Your satisfaction with your Chevrolet Camaro is very important to us, so we are announcing a
program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will inspect the transmission to determine if the shift linkage
retaining clips and shift linkage pin are in place. If the retaining clips and pin are in place no
further action is required. If any combination of the retaining clips and/or pin are missing,
installation of two new retaining clips and a new pin is required. This service will be performed
for you at no charge until September 30, 2016. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
Chevrolet Camaro provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
GM Program Number: 14368