Bulletin No.: 14359A
Date: September 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Roof Carrier Retaining Nut Interaction with Roof Rail Airbag

MODELS:

2015 Chevrolet Suburban, Tahoe
2015 GMC Yukon, Yukon XL

This bulletin has been revised to include an example of the advisory letter that is mailed to
customers. Please discard all copies of bulletin 14359.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
Certain 2015 Chevrolet Tahoe/Suburbans and GMC Yukon/Yukon XLs were built with a
combination of roof carrier retaining nut and roof rail airbag (RRAB) that may create holes or
tears in the RRAB upon deployment. If a hole or tear is created during deployment, the RRAB
may not meet internal GM requirements for cushion integrity. This may increase the risk of full
or partial ejection in rollover events or increase the risk of injury in multiple impacts.
CORRECTION
Dealers are to replace all of the roof carrier retaining nuts using a different type of retaining nut
and adding a cap over the end of each stud.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 14359A

will be provided to US dealers through the GM GlobalConnect Recall Reports, or sent directly to
export dealers. Dealers will not have a report available if they have no involved vehicles currently
assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts Pre-Ship Information – For US
Note:

An initial supply of all parts required to complete this recall on dealer stock units will
be pre-shipped to involved dealers of record. This pre-shipment is scheduled to
begin the week of 7/21/2014 and will be approximately 100% of each dealer’s
involved stock vehicles. Pre-shipped parts will be charged to dealer’s open parts
account.

Additional parts, if required, are to be obtained from GMCC&A for all other vehicles. Please
refer to your “involved vehicles listing” before ordering parts. Normal orders should be placed
on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on
a CSO = Customer Special Order.
Note:

Due to the small number of vehicles involved and due to limited initial parts
availability, dealers are encouraged not to order recall parts for use as shelf stock.
Parts should only be ordered when it is necessary to complete an open recall on an
involved vehicle.

Part Number
11570144

Description
NUT ASM-PRVG TORQ HEX

10305472

CAP-AUX A/C EVPR TUBE

Quantity/Vehicle
8 Short Wheel Base /
10 Long Wheel Base
8 Short Wheel Base /
10 Long Wheel Base

SERVICE PROCEDURE
Note: When doing the headliner removal/install portion of the procedure noted below, the
following is recommended:


Working on one side at a time will allow you to reposition interfacing trim and work
around the headliner better.



Removing the forward most trim and accessories is not necessary.

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September 2014

Bulletin No.: 14359A

3960817

3960818



Removing the assist handles, reading lamps, videos displays then detaching and
repositioning upper pillar/quarter trim panels and headliner will allow the necessary
access to the side rail fasteners.

3960820

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Bulletin No.: 14359A

1. Remove the luggage carrier side rail retaining nuts (1) from both sides of the vehicle.
Refer to Luggage Carrier Side Rail Replacement in SI, and only complete the underside
fastener removal and install portion of the procedure.

3960824

2. Install the new luggage carrier side rail retaining nuts and caps as shown above. Refer to
Luggage Carrier Side Rail Replacement in SI.
COURTESY TRANSPORTATION – For US
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor Code
9100761

Description
Luggage Carrier Side Rail Retaining Nut Replacement

Labor Time
1.8

CUSTOMER NOTIFICATION – For US
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).

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Bulletin No.: 14359A

CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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September 2014

Bulletin No.: 14359A

IMPORTANT SAFETY RECALL
September 2014
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2015 Chevrolet Tahoe/Suburbans and GMC Yukon/Yukon XLs. As a result, GM is conducting
a safety recall. We apologize for this inconvenience. However, we are concerned about your
safety and continued satisfaction with our products.

IMPORTANT





This notice applies to your vehicle.
Your vehicle is involved in GM safety recall 14359.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

Your vehicle was built with a combination of roof carrier retaining nut
and roof rail airbag (RRAB) that may create holes or tears in the
RRAB upon deployment. If a hole or tear is created during
deployment, the RRAB may not meet internal GM requirements for
cushion integrity. This may increase the risk of full or partial ejection
in rollover events or increase the risk of injury in multiple impacts.

What will we
do?

Your GM dealer will replace all of the roof carrier retaining nuts
using a different type of retaining nut and add a vinyl cap to each of
the related studs. This service will be performed for you at no
charge. Because of service scheduling requirements, it is likely that
your dealer will need your vehicle longer than the actual service
correction time of approximately 1 hour and 50 minutes.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.

Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438

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Bulletin No.: 14359A

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V451.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
GM Recall #14359