Bulletin No.: 14315
Date: May 2014

Recall Bulletin

F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:

Base Radio Lock Up

MODELS:

2014 Chevrolet Silverado LD
2015 Chevrolet Silverado HD, Tahoe, Suburban
2014 GMC Sierra LD
2015 GMC Sierra HD, Yukon, Yukon XL
Equipped with Base Radio and Internal Amplifier (IO3 & (UQ3/UQ5)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or
used item of motor vehicle equipment (including a tire) covered by this notification under
a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery May 29, 2014. Once the service
procedure contained in this bulletin has been performed on the vehicle, the vehicle is released
from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that certain 2014 model year (MY) Chevrolet Silverado LD, 2015
MY Chevrolet Silverado HD, Tahoe, Suburban and 2014 MY GMC Sierra LD, 2015 MY GMC
Sierra HD, Yukon, Yukon XL vehicles equipped with a base radio and an internal amplifier (IO3
& (UQ3/UQ5) may fail to conform to Federal/Canada Motor Vehicle Safety Standards 114 Theft
protection and Rollaway Protection, and 208 Occupant Crash Protection. On these vehicles,
the radio may become inoperative, causing a no-chime condition. There would not be an audible
warning if the key is in the ignition and the driver’s door is opened, and there would not be a seat
belt audible warning if a front outboard seat belt is not buckled. Radio and chime functions are
not restored until the battery is disconnected and reconnected.
CORRECTION
Dealers are to reprogram Radio Control Module.

Copyright 2014 General Motors. All Rights Reserved.

Page 2

May 2014

Bulletin No.: 14315

VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports,
or sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
No parts are required.
SERVICE PROCEDURE
Note: Carefully read and follow the instructions below.


Do NOT attempt to order the calibration number from GM Customer Care and Aftersales.
The calibration numbers required for this service procedure are programmed into control
modules via a Multiple Diagnostic Interface (MDI) with the calibration update. If you cannot
access the calibration, call the Techline Customer Support Center and it will be provided.



Ensure the programming tool is equipped with the latest software and is securely
connected to the data link connector. If there is an interruption during programming,
programming failure or control module damage may occur.



Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage
or loss of voltage will interrupt programming. When required install the EL-49642 SPS
Programming Support Tool to maintain system voltage. If not available, connect a fully
charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT
connect a battery charger.



Turn OFF or disable systems that may put a load on the vehicles battery such as; interior
lights, exterior lights (including daytime running lights), HVAC, radio, etc.



During the programming procedure, follow the SPS prompts for the correct ignition switch
position.



Clear DTCs after programming is complete. Clearing powertrain DTCs will set the
Inspection/Maintenance (I/M) system status indicators to NO.



IO3 radios may take 2 + hours to complete programming. Due to the length in
programming, a wired internet connection is recommended.

Page 3


May 2014

Bulletin No.: 14315

When programming IO3 radios, measures must be taken to not to let the TIS2WEB
computer go to sleep during programming.

1. Verify the battery voltage is more than 12 volts but less than 16 volts before proceeding
with reprogramming. The battery must be fully charged before reprogramming.
Note: During reprogramming, the battery voltage must be maintained within the proper range
of 12-15.5 volts. Connect the approved Midtronics® PSC 550 Battery Maintainer (SPS
Programming Support Tool (EL-49642) to the vehicle or the GR8 (EL50313) in the power
supply mode.
2. Install EL-49642 SPS programming support tool.
3. Access the Service Programming System (SPS) and follow the on-screen instructions.
Refer to Service Programming System (SPS) documentation in SI for programming
instructions.
4. On the SPS Supported Controllers screen, select A11 Radio -- Programming and follow the
on-screen instructions.
5. Clear DTCs after completing the programming procedure.
Note: The vehicle modules MUST go to sleep for 5 minutes after programming the radio. If not,
the vehicle may not have sound, blank screen, no touch response or the wrong splash screen
may appear on the screen. If this happens, shut off vehicle and wait the required 5 minutes
before starting vehicle again.
COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100611

Description
Reprogram Radio Control Module

Labor
Time
1.0

CUSTOMER NOTIFICATION – For U.S. and Canada
General Motors will notify customers of this recall on their vehicle.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act.

Page 4

May 2014

Bulletin No.: 14315

DEALER RECALL RESPONSIBILITY – For U.S. and Export (U.S. States, Territories, and
Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United
States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows
does not comply with an applicable Federal Motor Vehicle Safety Standard. As a
consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.
DEALER RECALL RESPONSIBILITY - All
All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
facility for service in the future, you must take the steps necessary to be sure the recall correction
has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification