14309 Service Bulletin/Repair Instructions

Bulletin No.: 14309

Date: November 2014
Recall Bulletin
PRODUCT SAFETY RECALL

SUBJECT:
Driver Door Switch Short Circuit
MODELS:
2006-2007 Buick Rainier

2006 Chevrolet TrailBlazer EXT

2006-2007 Chevrolet TrailBlazer

2006 GMC Envoy XL

2006-2007 GMC Envoy

2005-2007 Saab 9-7X

Previously Repaired in Safety Recall 12180
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item

of motor vehicle equipment (including a tire) covered by this notification under a sale or lease

until the defect or noncompliance is remedied.

All involved vehicles that are in dealer inventory must be held and not delivered to customers,

dealer traded, or used for demonstration purposes until the repair contained in this bulletin has

been performed on the vehicle.

CONDITION

General Motors has decided that a defect which relates to motor vehicle safety may exist in the

following vehicles repaired under recall 12180: 2006 model year Chevrolet Trailblazer EXT and

2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, and Saab 9-7X vehicles. The

service bulletin provided that if the driver’s door module was functioning properly, a protective

coating was to be applied. If the module was not working properly, it should be replaced.

Vehicles that were repaired by having a protective coating applied to the driver’s door module

may continue to have a safety related defect.

If fluid, such as melted snow containing road salt, enters the driver’s door module, it may cause

corrosion that could result in a short in the circuit board. A short may cause the power door lock

and power window switches to function intermittently or may stop working. A short may cause

overheating, which could melt components of the door module, producing odor, smoke, or a fire.

Additionally, the windows may raise or lower themselves, without user input. These conditions

may occur even with the vehicle parked and the key removed. Customers should park the

vehicle outdoors until it has been remedied.

CORRECTION

Dealers are to install a new door module.

Copyright 2014 General Motors. All Rights Reserved.
Page 2
November 2014
Bulletin No.: 14309
VEHICLES INVOLVED

All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle

History screen in GM Global Warranty Management system. Dealership service personnel

should always check this site to confirm vehicle involvement prior to beginning any required

inspections and/or repairs. It is important to routinely use this tool to verify eligibility because

not all similar vehicles may be involved regardless of description or option content.

For dealers with involved vehicles, a listing with involved vehicles containing the complete

vehicle identification number, customer name, and address information has been prepared and

will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or

sent directly to export dealers. Dealers will not have a report available if they have no involved

vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle

Registration Records. The use of such motor vehicle registration data for any purpose other

than follow-up necessary to complete this recall is a violation of law in several

states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
Page 3
November 2014
Bulletin No.: 14309
PART INFORMATION

Parts required to complete this recall are to be obtained from General Motors Customer Care

and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.

Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency

situation, parts should be ordered on a CSO = Customer Special Order.

Part

Number
Description
Quantity/

Vehicle
Chevrolet

25861573

25861577

25861580

25861584

25866999

25867000

25867001

25867002

25867003

25867004

25867005

25867006
SWITCH, DR LK & SI WDO (CASHMERE) ST1 (DL2, KA1, X88, 27I) (EXPORT)

SWITCH, DR LK & SI WDO (CASHMERE) ST1 (DL2, X88, 27I) (EXC KA1) (EXPORT)

SWITCH, DR LK & SI WDO (CASHMERE) (DK2, DK9, DP2, DR1, X88, 27I) (EXC KA1)

SWITCH, DR LK & SI WDO (CASHMERE) (DK2, DP2, DS3, KA1, X88, 27I)

SWITCH, DR LK & SI WDO (GRAY) (DL2, KA1, X88, 28I) (EXPORT)

SWITCH, DR LK & SI WDO (EBONY) (DK2, DP2, DS3, KA1, X88, 48I)

SWITCH, DR LK & SI WDO (GRAY) (DK2, DP2, DS3, KA1, X88, 28I)

SWITCH, DR LK & SI WDO (EBONY) ST1 (DL2, X88, 48I) (EXC KA1) (EXPORT)

SWITCH, DR LK & SI WDO (GRAY) ST1 (DL2, X88, 28I) (EXC KA1) (EXPORT)

SWITCH, DR LK & SI WDO (EBONY) (DK2, DK9, DP2, DR1, X88, 48I) (EXC KA1)

SWITCH, DR LK & SI WDO (GRAY) (DK2, DK9, DP2, DR1, X88, 28I) (EXC KA1)

SWITCH, DR LK & SI WDO (EBONY) (DL2, KA1, X88, 48I) (EXPORT)
25866992

25866993

25866994

25866996

25866997

25866998
SWITCH, DR LK & SI WDO (EBONY) (AAB KA1 Z88 Z89 27I, 48I)

SWITCH, DR LK & SI WDO (EBONY) (Z88, Z89, 27I, 48I) (EXC AAB, KA1)

SWITCH, DR LK & SI WDO (GRAY) (Z88, Z89, 28I) (EXC AAB, KA1)

SWITCH, DR LK & SI WDO (GRAY) (AAB, KA1, Z88, Z89, 28I)

SWITCH, DR LK & SI WDO (EBONY) (AAB, DS3, Z88, 27I, 48I) (EXC KA1)

SWITCH, DR LK & SI WDO (GRAY) (AAB, Z88, 28I) (EXC KA1)
1 (if req'd)

1 (if req'd)

1 (if req'd)

1 (if req'd)

1 (if req'd)

1 (if req'd)

1 (if req'd)

1 (if req'd)

1 (if req'd)

1 (if req'd)

1 (if req'd)

1 (if req'd)
GMC

1 (if req'd)

1 (if req'd)

1 (if req'd)

1 (if req'd)

1 (if req'd)

1 (if req'd)
Buick

25861556

25861557

25861560

25861561
SWITCH, DR LK & SI WDO (INCLS 8) (GRAY) ST1 (KA1, W49, 28I)

SWITCH, DR LK & SI WDO (INCLS 8) (CASHMERE) ST1 (KA1, W49, 47I)

SWITCH, DR LK & SI WDO (INCLS 8) (GRAY) ST1 (W49, 28I) (EXC KA1)

SWITCH, DR LK & SI WDO (INCLS 8) (DK CASHMERE) ST1 (W49, 47I) (EXC KA1)
25866995
SWITCH, DR LK & SI WDO
1 (if req'd)

1 (if req'd)

1 (if req'd)

1 (if req'd)
Saab

1 (if req'd)
Page 4
November 2014
Bulletin No.: 14309
SERVICE PROCEDURE
690976
Install new driver side door lock and side window switch. Refer to Door Lock and Side Window

Switch Replacement - Driver Side in SI.

CUSTOMER REIMBURSEMENT - For US

Customer requests for reimbursement of previously paid for the recall condition repairs that were

not already submitted under recall 12180 (V2737) are to be submitted to the dealer by November

30, 2015, unless otherwise specified by state law. If this is not convenient for the customer, they

may mail the completed Customer Reimbursement Request Form and all required documents

to the GM Customer Assistance Center.

All reasonable and customary costs to correct the condition described in this bulletin

should be considered for reimbursement. Any questions or concerns should be reviewed

with your GM representative prior to processing the request.

When a customer requests reimbursement, they must provide the following:






A completed Customer Reimbursement Request Form. This form is mailed to the

customer or can be obtained through GM GlobalConnect.

The name and address of the person who paid for the repair.

Paid receipt confirming the amount of the repair expense, a description of the repair, and

the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days

of receipt. If a reimbursement request is approved, the dealer should immediately issue a check

to the customer and submit an appropriate warranty transaction for the incurred expense. If a

reimbursement request is denied, the dealer MUST provide the customer with a clear and

concise explanation, in writing, as to why the request was denied. The bottom portion of the

Customer Reimbursement Request Form may be used for this purpose. If the denial was due

to missing documents, the customer can resubmit the request when the missing documents are

obtained, as long as it is still within the allowed reimbursement period.
Page 5
November 2014
Bulletin No.: 14309
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted

as required by GM Global Warranty Management. Additional information can also be found in

Warranty Administration Bulletin 11-00-89-004.

CUSTOMER REIMBURSEMENT - For Canada and Export

Customer requests for reimbursement of previously paid repairs to correct the condition

described in this bulletin repairs that were not already submitted under recall 12180 (V2737) are

to be submitted to the dealer prior to or by November 30, 2015.

When a customer requests reimbursement, they must provide the following:

-
Proof of ownership at time of repair.

Original paid receipt confirming the amount of unreimbursed repair expense(s) (including

Service Contract deductibles), a description of the repair, and the person or entity

performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be

considered for reimbursement. Any questions or concerns should be reviewed with your GM

representative prior to processing the request.

COURTESY TRANSPORTATION – For US and Canada

The General Motors Courtesy Transportation program is intended to minimize customer

inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited

Warranties. The availability of courtesy transportation to customers whose vehicles are within

the warranty coverage period and involved in a product program is very important in maintaining

customer satisfaction. Dealers are to ensure that these customers understand that shuttle

service or some other form of courtesy transportation is available and will be provided at no

charge. Dealers should refer to the General Motors Service Policies and Procedures Manual

for Courtesy Transportation guidelines.

WARRANTY TRANSACTION INFORMATION

Submit a transaction using the table below. All transactions should be submitted as a ZFAT

transaction type, unless noted otherwise.

Labor

Code

9100786

9100792

9100793
Description

Door Lock & Side Window Switch Replacement

Customer Reimbursement Approved – Not for Saab Use

Customer Reimbursement Denied – For US dealers only
Labor

Time

0.5

0.2

0.1
Net

Item

N/A

*

N/A
*
Customer reimbursement will NOT close this recall. The service procedure contained in this

bulletin must still be performed.
**
The amount identified in “Net Item” should represent the dollar amount reimbursed to the

customer.
CUSTOMER NOTIFICATION – For US and Canada

General Motors will notify customers of this recall on their vehicle (see copy of customer letter

included with this bulletin).
Page 6
November 2014
Bulletin No.: 14309
CUSTOMER NOTIFICATION – For Export

Letters will be sent to known owners of record located within areas covered by the US National

Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify

customers using the attached sample letter.

DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,

and Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item

of motor vehicle equipment (including a tire) covered by this notification under a sale or lease

until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject

to a recall of this type must be adequately repaired within a reasonable time after the customer

has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima

facie evidence of failure to repair within a reasonable time. If the condition is not adequately

repaired within a reasonable time, the customer may be entitled to an identical or reasonably

equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance

for depreciation. To avoid having to provide these burdensome remedies, every effort must be

made to promptly schedule an appointment with each customer and to repair their vehicle as

soon as possible. In the recall notification letters, customers are told how to contact the US

National Highway Traffic Safety Administration if the recall is not completed within a reasonable

time.

DEALER RECALL RESPONSIBILITY – All

All unsold new vehicles in dealers' possession and subject to this recall must be held and

inspected/repaired per the service procedure of this recall bulletin before customers take

possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of

mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which

there is no customer information indicated on the dealer listing, are to be contacted by the dealer.

Arrangements are to be made to make the required correction according to the instructions

contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in

contacting customers. Recall follow-up cards should not be used for this purpose, since the

customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your

dealership for service in the future, you must take the steps necessary to be sure the recall

correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that

may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,

equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to

your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support

Voluntary Technician

Certification
Page 7
November 2014
Bulletin No.: 14309
IMPORTANT SAFETY RECALL

November 2014

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect which relates to motor vehicle safety exists in certain

2006 model year Chevrolet Trailblazer EXT and 2006-2007 Chevrolet Trailblazer, GMC Envoy,

Buick Rainier, and Saab 9-7X vehicles repaired under safety recall 12180. As a result, GM is

conducting a safety recall. We apologize for this inconvenience. However, we are concerned

about your safety and continued satisfaction with our products.
IMPORTANT








This notice applies to your 2006 model year Chevrolet Trailblazer EXT

or 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, or

Saab 9-7X vehicles, VIN_____________________________________.

Your vehicle is involved in GM safety recall 14309.

Schedule an appointment with your GM dealer.

This service will be performed for you at no charge.
Why is your

vehicle being

recalled?
Previously, your vehicle was serviced under safety recall 12180,

which provided that if the driver’s door module was functioning

properly, a protective coating was to be applied. If the module was

not working properly, it was to be replaced. Your vehicle was repaired

by having a protective coating applied to the driver’s door module and

may continue to have a safety related defect.

If fluid, such as melted snow containing road salt, enters the driver’s

door module, it may cause corrosion that could result in a short in

the circuit board. A short may cause the power door lock and power

window switches to function intermittently or may stop working. A

short may cause overheating, which could melt components of the

door module, producing odor, smoke, or a fire. Additionally, the

windows may raise or lower themselves, without user input. These

conditions may occur even with the vehicle parked and the key

removed.
What will we

do?
Your GM dealer will install a new door module. This service will be

performed for you at no charge. Because of service scheduling

requirements, it is likely that your dealer will need your vehicle

longer than the actual service correction time of approximately 30

minutes.
What should

you do?
You should contact your GM dealer to arrange a service

appointment as soon as possible.

It is advised that you park your vehicle outdoors until it has

been remedied.
Page 8
November 2014
Bulletin No.: 14309
Did you already

pay for this

repair?
Even though you may have already had service performed on the

driver's door module, you will still need to take your vehicle to your

dealer for this recall repair. If you have paid for repairs for the recall

condition and have not already submitted for reimbursement under

safety recall 12180, please complete the enclosed reimbursement

form and present it to your dealer with all required documents.

Working with your dealer will expedite your request, however, if this

is not convenient, you may mail the completed reimbursement form

and all required documents to Reimbursement Department, PO Box

33170, Detroit, MI 48232-5170. The completed form and required

documents must be presented to your dealer or received by the

Reimbursement Department by November 30, 2015, unless state

law specifies a longer reimbursement period.
Do you have

questions?
If you have questions or concerns that your dealer is unable to

resolve, please contact the appropriate Customer Assistance Center

at the number listed below.

Division
Number
Buick

Chevrolet

GMC

Saab

Guam

Puerto Rico – English

Puerto Rico – Español

Virgin Islands
1-866-608-8080

1-800-630-2438

1-866-996-9463

1-855-880-0808

1-671-648-8450

1-800-496-9992

1-800-496-9993

1-800-496-9994
Text Telephones

(TTY)

1-800-832-8425

1-800-833-2438

1-800-462-8583
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied

we have done our best to remedy this condition without charge and within a reasonable time,

you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200

New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at

1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National

Highway Traffic Safety Administration Campaign ID Number for this recall is 14V404.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a

copy of this notice to the lessee within ten days.

Jeffrey M. Boyer

Vice President

Global Vehicle Safety

Enclosure

GM Recall #14309

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