Bulletin No.: 14306
Date: September 2014

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Incorrect Front Fascia Grillettes

MODELS:

2014 Cadillac CTS
Equipped with Twin Turbo Engine (LF3)
THIS PROGRAM IS IN EFFECT UNTIL SEPTEMBER 30, 2016.

CONDITION
We have learned that certain 2014 model year Cadillac CTS vehicles equipped with a twin turbo
engine (LF3) may have been built with front fascia lower grillettes that do not have air vents.
Without air vents, under certain high performance driving conditions, such as race track driving,
the engine could exceed 258°F and enter the over-temperature algorithm which will shut off the
air conditioning system and begin to reduce engine power.
CORRECTION
Dealers are to replace the non-vented grillettes with vented grillettes.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to U.S. dealers through the GM GlobalConnect Recall Reports. Dealers will not have a
report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.

Copyright 2014 General Motors. All Rights Reserved.

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September 2014

Bulletin No.: 14306

PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer Care
and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
22900020
23435910
22900019
23435909
22806396
22881298
11562364

Description
BEZEL-FRT LWR OTR GRL (RH)
COVER-FRT FOG LP OPG (RH)
BEZEL-FRT LWR OTR GRL (LH)
COVER-FRT FOG LP OPG (LH)
GRILLE ASM-RAD UPR (Exc. Collision Avoidance)
GRILLE ASM-FRT OTR (Surround)
RETAINER, FRT GRL

Quantity/Vehicle
1
1
1
1
1
1
8

SERVICE PROCEDURE

Note: For vehicles with bright chrome grille kits, replace the upper grille (1) and front outer grilles
and bezels (2) with the black chrome service parts noted above. For vehicles with black chrome
grille kits, replace ONLY the front outer grilles and bezels (2) with the service parts noted above.
1. Remove the front upper grille and/or front outer grilles, as necessary. Refer to Front Grille Kit
Installation in SI.
2. Install the new front upper grille and/or front outer grilles, as necessary. Refer to Front Grille
Kit Installation in SI.
COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.

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September 2014

Bulletin No.: 14306

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100868

Description
Front Grille Kit Replacement

Labor
Time
1.9

CUSTOMER NOTIFICATION
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin).
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through September 30, 2016.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service through September 30, 2016, you must take the steps necessary to be sure the
program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 4

September 2014

Bulletin No.: 14306
September 2014

Dear General Motors Customer:
We have learned that your 2014 model year Cadillac CTS may have been built with front fascia
lower grillettes that do not have air vents. Without air vents, under certain high performance
driving conditions, such as race track driving, the engine could exceed 126°C and enter the
over-temperature algorithm which will shut off the air conditioning system and begin to reduce
engine power.
Your satisfaction with your Cadillac CTS is very important to us, so we are announcing a
program to resolve this issue.
What We Will Do: Your Cadillac dealer will replace the non-vented grillettes with vented
grillettes. This service will be performed for you at no charge until September 30, 2016. After
that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your Cadillac dealer as soon as possible to schedule an appointment for this repair. By
scheduling an appointment, your dealer can ensure that the necessary parts will be available on
your scheduled appointment date.
If you have any questions or concerns that your Cadillac dealer is unable to resolve, please
contact the appropriate Customer Assistance Center at the number listed below.
Division

Number

Cadillac
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-458-8006
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2622

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that
you’re Cadillac CTS provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
GM Program Number: 14306