Bulletin No.: 14264
Date: November 2014

Service Bulletin

SPECIAL COVERAGE
SUBJECT:

Special Coverage Adjustment – Evaporative Emission Canister Vent Solenoid
Valve

MODELS:

2012 Cadillac CTS
Equipped with 3.0L (LFW), 3.6L (LFX), 6.2L (LSA) Engines
2012 Chevrolet Camaro
Equipped with 3.6L (LFX), 6.2L (LS3, L99, LSA) Engines

CONDITION
Some 2012 model year Cadillac CTS vehicles equipped with 3.0L (LFW), 3.6L (LFX), or 6.2L (LSA)
engines and some 2012 model year Chevrolet Camaro vehicles equipped with 3.6L (LFX), or 6.2L
(LS3, L99, LSA) engines may have an evaporative emission canister vent solenoid valve that may
not properly close. If this condition occurs, the vehicle’s diagnostic system may incorrectly indicate
a leak in the fuel evaporative system, a Malfunction Indicator Light (MIL) may illuminate and a
diagnostic trouble code may be set. This condition will not result in the release of any fuel vapors
into the atmosphere.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 120,000
miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are to replace the evaporative emission canister vent solenoid valve. The repairs will be
made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
November 20, 2014, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to November 20, 2014,
must be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should always
check this site to confirm vehicle involvement prior to beginning any required inspections and/or
repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles
may be involved regardless of description or option content.
Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 14264

PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer
Care and Aftersales (GMCCA).
Part Number
22865590

Description
Valve, Evaporative Emission Canister Vent Solenoid

Quantity/Vehicle
1

SERVICE PROCEDURE
1. Determine if the evaporative emission canister vent solenoid valve requires replacement using
diagnostic information in SI.


If the evaporative emission canister vent solenoid valve does NOT require replacement, no
further action is required. Inform the customer that any additional diagnosis and repairs are
not covered under this special coverage.



If the evaporative emission canister vent solenoid valve requires replacement, proceed to
step 2.

2. Remove the evaporative emission canister vent solenoid valve. Refer to Evaporative Emission
Canister Vent Solenoid Valve Replacement (Automatic Transmission), Evaporative Emission
Canister Vent Solenoid Valve Replacement (Manual Transmission), or Evaporative Emission
Canister Vent Solenoid Valve Replacement in SI.
3. Install a new evaporative emission canister vent solenoid valve. Refer to Evaporative Emission
Canister Vent Solenoid Valve Replacement (Automatic Transmission), Evaporative Emission
Canister Vent Solenoid Valve Replacement (Manual Transmission), or Evaporative Emission
Canister Vent Solenoid Valve Replacement in SI.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by December 31, 2015, unless otherwise specified
by state law. If this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within the 10 years of the date the vehicle was originally placed in
service, or 120,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a

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Bulletin No.: 14264

reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by December 31, 2015. Repairs must
have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.

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Bulletin No.: 14264

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
9900072
4027890

9900073

9900074
9900075
*

Description
Inspection Only ---No further Action Required
Replace Evaporative Emission Canister Vent Solenoid Valve –
For use with vehicles still covered under warranty
- CTS Coupe
- CTS Sedan and Wagon
- Camaro with V8 or V6 and Manual Transmission
- Camaro V6 and Automatic Transmission
ADD: Camaro Convertible
Replace Evaporative Emission Canister Vent Solenoid Valve –
For use with vehicles no longer covered under warranty
- CTS Coupe
- CTS Sedan and Wagon
- Camaro with V8 or V6 and Manual Transmission
- Camaro V6 and Automatic Transmission
ADD: Camaro Convertible
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only

Labor
Time
0.3

Net
Item
N/A
N/A

0.9
1.1
2.8
0.9
0.3
N/A
0.9
1.1
2.8
0.9
0.3
0.2
0.1

*
N/A

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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November 2014

Bulletin No.: 14264
December 2014

Dear General Motors Customer:
As the owner of a 2012 model year Cadillac CTS or a 2012 model year Chevrolet Camaro, your
satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2012 model year Cadillac CTS vehicles
equipped with a 3.0L, 3.6L or 6.2L engine or 2012 model year Chevrolet Camaro equipped with a
3.6L or 6.2L engine may have an evaporative emission canister vent solenoid valve that may not
properly close. If this condition occurs, the vehicle’s diagnostic system may incorrectly indicate a
leak in the fuel evaporative system, a Malfunction Indicator Light (MIL) may illuminate and a
diagnostic trouble code may be set. This condition will not result in the release of any fuel vapors
into the atmosphere.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your 2012 model year Cadillac CTS or
2012 model year Chevrolet Camaro within 10 years of the date your vehicle was originally placed
in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for
you at no charge. Diagnosis or repair for conditions other than the condition described above is
not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your
other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by December 31, 2015, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division

Number

Cadillac
Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-458-8006
1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2622
1-800-833-2438

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Bulletin No.: 14264

We are sorry for any inconvenience you may experience; however, we have taken this action in the
interest of your continued satisfaction with our products.
Alicia S. Boler-Davis
Sr. Vice President
Global Quality & Customer Experience
Enclosure
14264