Bulletin No.: 14249B
Date: June 2014

Recall Bulletin

F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:

Passenger Airbag Partial Deployment

MODELS:

2015 Cadillac Escalade, Escalade ESV

The Part Information section has been revised to instruct dealers to order parts after the
inspection determines replacement is required. Please discard all copies of bulletin 14249A.
***ATTENTION PARTS MANAGER AND SERVICE MANAGER***
SOME SUSPECT PARTS HAVE BEEN FOUND IN THE PRESHIPMENT OF PARTS SENT
TO DEALERS. INSPECT ALL PARTS PRIOR TO INSTALLING IN VEHICLES.
All preship parts must be inspected to ensure the part is not one of the suspect parts
identified on page 6 of this bulletin. Inspection instructions have been added to the Part
Information section.
For vehicles that have already been repaired, dealers must inspect the part to ensure it is
not one of the suspect parts identified on page 6. An inspection procedure has been
added to the Service Procedure section.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery May 14, 2014. Once the service
procedure contained in this bulletin has been performed on the vehicle, the vehicle is released
from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that certain 2015 model year Cadillac Escalade and Escalade ESV
vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 208 for occupant
crash protection. The passenger airbag module is attached to a chute adhered to the backside
of the instrument panel with an infrared weld that was not sufficiently heated. This results in a
partial deployment which increases risk of injury in a crash.
Copyright 2014 General Motors. All Rights Reserved.

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June 2014

Bulletin No.: 14249B

CORRECTION
Dealers are to inspect the instrument panel assembly and, if necessary, replace it.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PRE-SHIP PART INFORMATION
NOTE: Parts Managers are to inspect ALL parts that were pre-shipped to dealerships
using the procedure below to ensure that the shipment contained no suspect parts.
Part Inspection

3909688

1. Locate the white paper tag on the instrument panel upper trim panel (there are two labels, it
is the label toward the center of the vehicle).
2. Compare the last 9 numbers on the label to the Suspect Label Number Table on page 6.


If the number does NOT appear on the list, the part is good and can be placed in
inventory.

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

June 2014

Bulletin No.: 14249B

If the number IS on the list, DO NOT PLACE IN INVENTORY. Return the parts to
GMCC&A using MR Code 7. If the part has been installed it would returned as a
warranty return.

PART INFORMATION
The service procedure in this bulletin requires an inspection. If the inspection determines the
instrument panel requires replacement, please order the assembly and clip from General Motors
Customer Care and Aftersales (GMCC&A). Normal orders should be placed on a DRO = Daily
Replenishment Order. In an emergency situation, parts should be ordered on a CSO =
Customer Special Order.
SERVICE PROCEDURE
Inspection for Previously Installed Instrument Panel Upper Trim Panel
Note: The following inspection procedure only applies to vehicles that were repaired prior to
the inspection of pre-shipped parts. For all other vehicles, proceed to Right Side Instrument
Panel Upper Trim Panel Inspection Procedure in this bulletin.
Use the following steps to remove the required interior trim, record the number from the tag on
the right hand instrument trim panel and determine if the panel needs to be replaced.
1. Remove the instrument panel extension. Refer to Instrument Panel Extension Replacement
(Cadillac) in SI.

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June 2014

Bulletin No.: 14249B

2. Locate the white paper tag on the instrument panel upper trim panel (there are two labels, it
is the label toward the center of the vehicle).
3. Using a digital camera or the camera function on a cell phone, take a clear picture of the
label.

3909688

4. Compare the last 9 numbers on the label to the Suspect Label Number Table below. The
label will appear upside down in the photograph, rotate as required.


If the number does NOT appear on the list, no further action is required. Reinstall the
instrument panel extension.



If the number IS on the list, return the part to GMCCA and proceed to the
Replacement Procedure in this bulletin.


Right Side Instrument Panel Upper Trim Panel Inspection Procedure
Note: The purpose of the inspection procedure below is to determine if the right instrument
upper trim panel must be replaced. Carefully read and follow the inspection procedure.
Use the following steps to remove the required interior trim, record the number from the tag on
the right hand instrument trim panel and determine if the panel needs to be replaced.
3. Remove the instrument panel extension. Refer to Instrument Panel Extension Replacement
(Cadillac) in SI.

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June 2014

Bulletin No.: 14249B

4. Locate the white paper tag on the instrument panel upper trim panel (there are two labels, it
is the label toward the center of the vehicle).
5. Using a digital camera or the camera function on a cell phone, take a clear picture of the
label.

3909688

6. Compare the last 9 numbers on the label to the Suspect Label Number Table below. The
label will appear upside down in the photograph, rotate as required.


If the number does NOT appear on the list, no further action is required. Reinstall the
instrument panel extension.



If the number IS on the list, proceed to the Replacement Procedure below.

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June 2014

Bulletin No.: 14249B

Suspect Label Number Table
H77168514
H77168523
H77168537
H77168581
H77168584
H77178080
H77240297
H77271644
H77271651
H77271652
H77271658
H77271663
H77271667
H77271669
H77284619
H77284650
H77284659
H77284667
H77304757
H77304768
H77304773
H77304788
H77304834
H77304841
H77311352
H77311365
H77311371
H77311386
H77311388

H77311390
H77311392
H77311404
H77311407
H77311421
H77311425
H77317206
H77317222
H77317224
H77322571
H77322628
H77323340
H77323353
H77323374
H77323381
H77323748
H77379685
H77413068
H77413121
H77413125
H77413132
H77451716
H77451723
H77454338
H77454345
H77475314
H77475325
H77488422
H77488438

H77496859
H77496912
H77496917
H77496927
H77524382
H77559953
H77559983
H77562162
H77562212
H77562214
H77562244
H77562248
H77580052
H77580064
H77580082
H77580833
H77580834
H77599130
H77599178
H77601223
H77601227
H77601236
H77601268
H77601276
H77630637
H77630644
H77630645
H77630646
H77638087

H77638092
H77638094
H77638099
H77638106
H77638109
H77638111
H77638152
H77648261
H77662479
H77662497
H77662501
H77662541
H77662585
H77662615
H77666689
H77666743
H77702345
H77702361
H77736586
H77736609
H77736614
H77736632
H77736633
H77753238
H77768433
H77768510
H77768535
H77785998
H77786035

H77799956
H77799957
H77799959
H77799960
H77799961
H77799962
H77799964
H77799965
H77799968
H77799969
H77799974
H77799975
H77799976
H77799977
H77799978
H77799979
H77799980
H77799981
H77799982
H77799983
H77799984
H77799985
H77799986
H77799987
H77799988
H77799989
H77799992
H77799996
H77799997

H77799998
H77799999
H77800001
H77800002
H77800003
H77800004
H77800005
H77800006
H77800008
H77800009
H77800031
H77811099
H77811111
H77811133
H77811235
H77811256
H77811275
H77811309
H77811310
H77850845
H77863590
H77863619
H77893916
H77893925

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Bulletin No.: 14249B

Right Side Instrument Panel Upper Trim Panel Replacement Procedure
Note: Confirm with the Parts Manager that the part you plan to install has been inspected per
the procedure contained in the Part Information section.
Replace the right instrument panel upper trim panel. Refer to Instrument Panel Upper Trim
Panel Replacement - Right Side (Cadillac) in SI.
Tips for removal:


When removing the left pillar trim, use care to not break the top clip mount on the trim.



When removing the wood trim moldings, do not pry on the corners, the wood will chip.



When removing the left and right console side trim, open the compartment lid and
detach the trim from back to front.



When removing the center trim plate, open the trim plate door to aid in removal.

3909693


When removing the fasteners in the center of the upper left pad, there are three screws
above the center screen. Ensure these are removed, if not, forcing the trim will break
the mounts.



Place the upper trim panel on a soft surface when removing and reinstalling the air bag
module to prevent damage.

Tips for installation:


When installing the air bag module on the new panel, ensure all of the tabs are fully
engaged. This can be verified by an audible “click”. Gently pull on the installed
assembly to verify full engagement.

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June 2014

Bulletin No.: 14249B

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

Apply hand pressure to the top of the trim panel when installing the fasteners in the
center area.



Ensure the air bag harness is connected when installing the right upper trim panel.

Ensure the correct flat head Torx fasteners are used when reinstalling the glove box. Incorrect
fasteners will prevent the glove box door from closing properly.
FLOOR PLAN REIMBURSEMENT
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of
floor plan expense upon completion of this recall. This reimbursement is limited to the number
of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures.
Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement
should be charged as a net amount expense using the recall labor operation provided.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.

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June 2014

Bulletin No.: 14249B

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the floor plan reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
9100580
9100581
9100582
9100587**

Description
Inspect Right IP Assembly – No Further Action Req'd
Inspect & Replace Right IP Upper Trim Panel
Floor Plan Reimbursement
Inspect Right IP Assembly for Suspect Label Number – No
Further Action Req'd
9100588** Inspect & Replace Right IP Upper Trim Panel (suspect part)

Labor
Time
0.6
1.5
N/A
0.6

Net
Item
N/A
N/A
*
N/A

1.4

N/A

* The amount identified in the “Net Item” column should represent the product of the vehicle’s
average daily interest rate (see table below) multiplied by the actual number of days the
vehicle was in dealer inventory and not available for sale. This reimbursement is limited to
the number of days from the date of the stop delivery message (May 14, 2014) to the date the
repair is completed and the vehicle is ready for sale (not to exceed 15 days):
Vehicle

US
Reimbursement Amount

Canadian
Reimbursement Amount

Escalade

$ 9.90

$ 12.86

Escalade ESV

$ 10.51

$ 12.86

** Labor code is applicable to only those vehicles that had a part installed prior to inspection of
pre-shipped parts. "H" route the transaction for approval.
CUSTOMER NOTIFICATION – For US and Canada
General Motors notified customers of this recall on their vehicle via FedEx prior to part
availability. When parts are available, GM will mail another letter via First Class to the customer
to inform them that parts are available.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and
Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably

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June 2014

Bulletin No.: 14249B

equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United
States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows
does not comply with an applicable Federal Motor Vehicle Safety Standard. As a
consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.
DEALER RECALL RESPONSIBILITY - All
All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
facility for service in the future, you must take the steps necessary to be sure the recall correction
has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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