14249 Service Bulletin/Repair Instructions

Bulletin No.: 14249

Date: May 2014
Recall Bulletin
F/CMVSS NONCOMPLIANCE RECALL

SUBJECT:
Passenger Airbag Partial Deployment
MODELS:
2015 Cadillac Escalade, Escalade ESV
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item

of motor vehicle equipment (including a tire) covered by this notification under a sale or lease

until the defect or noncompliance is remedied.

Vehicles involved in this recall were placed on stop delivery May 14, 2014. Once the service

procedure contained in this bulletin has been performed on the vehicle, the vehicle is released

from stop delivery and the vehicle can be delivered to the customer.

All involved vehicles that are in dealer inventory must be held and not delivered to customers,

dealer traded, or used for demonstration purposes until the repair contained in this bulletin has

been performed on the vehicle.
CONDITION

General Motors has decided that certain 2015 model year Cadillac Escalade and Escalade ESV

vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 208 for occupant

crash protection. The passenger airbag module is attached to a chute adhered to the backside

of the instrument panel with an infrared weld that was not sufficiently heated. This results in a

partial deployment which increases risk of injury in a crash.

CORRECTION

Dealers are to inspect the instrument panel assembly and, if necessary, replace it.

VEHICLES INVOLVED

All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle

History screen in GM Global Warranty Management system. Dealership service personnel

should always check this site to confirm vehicle involvement prior to beginning any required

inspections and/or repairs. It is important to routinely use this tool to verify eligibility because

not all similar vehicles may be involved regardless of description or option content.
Copyright 2014 General Motors. All Rights Reserved.
Page 2
May 2014
Bulletin No.: 14249
For dealers with involved vehicles, a listing with involved vehicles containing the complete

vehicle identification number, customer name, and address information has been prepared and

will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or

sent directly to export dealers. Dealers will not have a report available if they have no involved

vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle

Registration Records. The use of such motor vehicle registration data for any purpose other

than follow-up necessary to complete this recall is a violation of law in several

states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.

PART INFORMATION

Parts Pre-Ship Information – For US and Canada

Important: 100% of parts were pre-shipped to dealers for SOLD vehicles on May 20 and 21,

2014. As additional stock becomes available, parts for stock vehicles will be preshipped to dealers. Pre-shipped parts will be charged to dealer’s open parts

account. DO NOT PLACE ORDERS FOR ADDITIONAL PARTS; all orders placed

will be cancelled.

SERVICE PROCEDURE

Note: The purpose of the inspection procedure below is to determine if the right instrument

upper trim panel must be replaced. Carefully read and follow the inspection procedure.

Right Side Instrument Panel Upper Trim Panel Inspection Procedure

Use the following steps to remove the required interior trim, record the number from the tag on

the right hand instrument trim panel and determine if the panel needs to be replaced.

1. Remove the instrument panel extension. Refer to Instrument Panel Extension Replacement

(Cadillac) in SI.
3909687
2. Locate the white paper tag on the instrument panel upper trim panel (there are two labels, it

is the label toward the center of the vehicle).

3. Using a digital camera or the camera function on a cell phone, take a clear picture of the

label.
Page 3
May 2014
Bulletin No.: 14249
3909688
4. Compare the last 9 numbers on the label to the Suspect Label Number Table below. The

label will appear upside down in the photograph, rotate as required.


If the number does NOT appear on the list, no further action is required. Reinstall the

instrument panel extension.

If the number IS on the list, proceed to the Replacement Procedure below.
Page 4
May 2014
Bulletin No.: 14249
Suspect Label Number Table

H77168514

H77168523

H77168537

H77168581

H77168584

H77178080

H77240297

H77271644

H77271651

H77271652

H77271658

H77271663

H77271667

H77271669

H77284619

H77284650

H77284659

H77284667

H77304757

H77304768

H77304773

H77304788

H77304834

H77304841

H77311352

H77311365

H77311371

H77311386

H77311388
H77311390

H77311392

H77311404

H77311407

H77311421

H77311425

H77317206

H77317222

H77317224

H77322571

H77322628

H77323340

H77323353

H77323374

H77323381

H77323748

H77379685

H77413068

H77413121

H77413125

H77413132

H77451716

H77451723

H77454338

H77454345

H77475314

H77475325

H77488422

H77488438
H77496859

H77496912

H77496917

H77496927

H77524382

H77559953

H77559983

H77562162

H77562212

H77562214

H77562244

H77562248

H77580052

H77580064

H77580082

H77580833

H77580834

H77599130

H77599178

H77601223

H77601227

H77601236

H77601268

H77601276

H77630637

H77630644

H77630645

H77630646

H77638087
H77638092

H77638094

H77638099

H77638106

H77638109

H77638111

H77638152

H77648261

H77662479

H77662497

H77662501

H77662541

H77662585

H77662615

H77666689

H77666743

H77702345

H77702361

H77736586

H77736609

H77736614

H77736632

H77736633

H77753238

H77768433

H77768510

H77768535

H77785998

H77786035
H77799956

H77799957

H77799959

H77799960

H77799961

H77799962

H77799964

H77799965

H77799968

H77799969

H77799974

H77799975

H77799976

H77799977

H77799978

H77799979

H77799980

H77799981

H77799982

H77799983

H77799984

H77799985

H77799986

H77799987

H77799988

H77799989

H77799992

H77799996

H77799997
H77799998

H77799999

H77800001

H77800002

H77800003

H77800004

H77800005

H77800006

H77800008

H77800009

H77800031

H77811099

H77811111

H77811133

H77811235

H77811256

H77811275

H77811309

H77811310

H77850845

H77863590

H77863619

H77893916

H77893925
Page 5
May 2014
Bulletin No.: 14249
Right Side Instrument Panel Upper Trim Panel Replacement Procedure

Replace the right instrument panel upper trim panel. Refer to Instrument Panel Upper Trim

Panel Replacement - Right Side (Cadillac) in SI.

Tips for removal:


When removing the left pillar trim, use care to not break the top clip mount on the trim.

When removing the wood trim moldings, do not pry on the corners, the wood will chip.

When removing the left and right console side trim, open the compartment lid and

detach the trim from back to front.

When removing the center trim plate, open the trim plate door to aid in removal.
3909693


When removing the fasteners in the center of the upper left pad, there are three screws

above the center screen. Ensure these are removed, if not, forcing the trim will break

the mounts.

Place the upper trim panel on a soft surface when removing and reinstalling the air bag

module to prevent damage.
Tips for installation:


When installing the air bag module on the new panel, ensure all of the tabs are fully

engaged. This can be verified by an audible “click”. Gently pull on the installed

assembly to verify full engagement.
3909688
Page 6
May 2014
Bulletin No.: 14249

Apply hand pressure to the top of the trim panel when installing the fasteners in the

center area.

Ensure the air bag harness is connected when installing the right upper trim panel.
Ensure the correct flat head Torx fasteners are used when reinstalling the glove box. Incorrect

fasteners will prevent the glove box door from

FLOOR PLAN REIMBURSEMENT

Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of

floor plan expense upon completion of this recall. This reimbursement is limited to the number

of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures.

Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement

should be charged as a net amount expense using the recall labor operation provided.

COURTESY TRANSPORTATION – For US and Canada

The General Motors Courtesy Transportation program is intended to minimize customer

inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited

Warranties. The availability of courtesy transportation to customers whose vehicles are within

the warranty coverage period and involved in a product program is very important in maintaining

customer satisfaction. Dealers are to ensure that these customers understand that shuttle

service or some other form of courtesy transportation is available and will be provided at no

charge. Dealers should refer to the General Motors Service Policies and Procedures Manual

for Courtesy Transportation guidelines.

WARRANTY TRANSACTION INFORMATION

Submit a transaction using the table below. All transactions should be submitted as a ZFAT

transaction type, unless noted otherwise.

Note: To avoid having to "H" route the floor plan reimbursement transaction for approval, it must

be submitted prior to the repair transaction.

Labor

Code

9100580

9100581

9100582
Labor

Time

0.6

1.5

N/A
Description

Inspect Right IP Assembly – No Further Action Req'd

Inspect & Replace Right IP Upper Trim Panel

Floor Plan Reimbursement
Net

Item

N/A

N/A

*
* The amount identified in the “Net Item” column should represent the product of the vehicle’s

average daily interest rate (see table below) multiplied by the actual number of days the

vehicle was in dealer inventory and not available for sale. This reimbursement is limited to

the number of days from the date of the stop delivery message (May 14, 2014) to the date the

repair is completed and the vehicle is ready for sale (not to exceed 15 days):

Vehicle
US

Reimbursement Amount
Canadian

Reimbursement Amount
Escalade
$ 9.90
$ 12.86
Escalade ESV
$ 10.51
$ 12.86
Page 7
May 2014
Bulletin No.: 14249
CUSTOMER NOTIFICATION – For US and Canada

General Motors notified customers of this recall on their vehicle via FedEx prior to part

availability. When parts are available, GM will mail another letter via First Class to the customer

to inform them that parts are available.

CUSTOMER NOTIFICATION – For Export

Letters will be sent to known owners of record located within areas covered by the US National

Traffic and Motor Vehicle Safety Act

DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and

Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item

of motor vehicle equipment (including a tire) covered by this notification under a sale or lease

until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject

to a recall of this type must be adequately repaired within a reasonable time after the customer

has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima

facie evidence of failure to repair within a reasonable time. If the condition is not adequately

repaired within a reasonable time, the customer may be entitled to an identical or reasonably

equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance

for depreciation. To avoid having to provide these burdensome remedies, every effort must be

made to promptly schedule an appointment with each customer and to repair their vehicle as

soon as possible. In the recall notification letters, customers are told how to contact the US

National Highway Traffic Safety Administration if the recall is not completed within a reasonable

time.

This bulletin is notice to you that the new motor vehicles included in this recall may not

comply with the standard identified above. Under Title 49, Section 30112 of the United

States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows

does not comply with an applicable Federal Motor Vehicle Safety Standard. As a

consequence, if you sell any of these motor vehicles without first performing the recall

correction, your facility may be subject to a civil penalty for each such sale.

DEALER RECALL RESPONSIBILITY - All

All unsold new vehicles in dealer's possession and subject to this recall must be held and

inspected/repaired per the service procedure of this recall bulletin before customers take

possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of

mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which

there is no customer information indicated on the dealer listing, are to be contacted by the dealer.

Arrangements are to be made to make the required correction according to the instructions

contained in this bulletin.
Page 8
May 2014
Bulletin No.: 14249
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your

facility for service in the future, you must take the steps necessary to be sure the recall correction

has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that

may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,

equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to

your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
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