Bulletin No.: 14235
Date: June 2014

Recall Bulletin

F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:

Loss of Driver Door Master Window Function due to Damaged Splice

MODELS:

2014 Buick LaCrosse

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery June 4, 2014. Once the service
procedure contained in this bulletin has been performed on the vehicle, the vehicle is released
from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that certain 2014 model year Buick LaCrosse model vehicles fail
to conform to Federal/Canada Motor Vehicle Safety Standards 114, Theft Protection and
Rollaway Prevention, and/or 118, Power-Operated Window, Partition, and Roof Panel
Systems.
An unsealed wiring splice in the driver’s door may corrode and break, which may communicate
incorrect information to circuits that control the door chime and Retained Accessory Power
(RAP). When the ignition key is turned off and the driver’s door is opened, the RAP may stay
active for 10 minutes. The passenger window, rear door windows, and sunroof (if equipped)
could be operated during this 10 minute period. If the vehicle has a keyed ignition switch on
the steering column, the door chime may not sound if the key is left in the ignition and the
driver’s door is opened.
If the passenger windows, rear windows, and sunroof (if equipped) can function when the
vehicle is turned off and the driver is not in the vehicle, there is risk of injury if unsupervised
occupants operate the power closures.
If a chime does not sound when the key is in the ignition and the driver’s door is opened, there
is a risk that the key may be left in the ignition and theft of the vehicle is possible.
Copyright 2014 General Motors. All Rights Reserved.

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June 2014

Bulletin No.: 142

CORRECTION
Dealers are to inspect the driver door window motor harness and if necessary, replace an
electrical splice.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports.
Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
05297428
12355010

Description
CLIP, WRG HARN SPLICE (merch pk of 10)
TUBING, SHRINK (1/8" BLACK) (merch pk of 10)

Obtain Locally

WIRE, JUMPER (.800 mm / 18 Gauge)

*1089482

Woven Polyester Electrical Tape (PET)

Quantity/Vehicle
2
1
As Req’d
(Submit as Net Item)
As Req’d
(Submit in Net Item)

* To obtain the PET, contact Kent Automotive at 1-888-937-5368 or www.kent-automotive.com
and request the special order part number 1089482. Do not order from GMCCA.
SERVICE PROCEDURE
Inspection Procedure
1. Position the driver window to the fully closed position.
2. Turn the ignition key off.

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June 2014

Bulletin No.: 142

3926780

3. Remove the driver door trim panel and the front speaker (1). Refer to Radio Front Side
Door Speaker Replacement in SI.

3926783

4. Insert an inspection mirror into the speaker opening and inspect the door wiring harness
for a parts tag, which includes a production date (1).


If the date on the harness tag is prior to October 2, 2013, the door wiring harness
DOES contain the splice failure issue and you should move directly to the Wiring
Repair Service Procedure.

 If the date on the harness tag is not prior to October 2, 2013, no further action is
required. Reinstall the front speaker and driver door trim panel; Refer to Radio Front
Side Door Speaker Replacement in SI.

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Wiring Repair Service Procedure

June 2014

Bulletin No.: 142

Tools Required
 J-38125-8, Splice Sleeve Crimp Tool
 J-38125-5, Ultratorch, or equivalent butane fueled soldering iron
1. Remove the driver door water deflector.

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2. Disconnect the door electrical connector (1) at the A-pillar and unseat the harness
grommet (2) from the door sheet metal. Note the location of splice J501 (3).
3. Detach the window motor harness wiring from the door and pull the harness through the
center sheet metal opening.

3926786

4. Carefully remove enough conduit and tape from the harness to locate and access splice
J501 (1).

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3926788

Note: If no corrosion is found, remove enough wiring to completely remove the splice.
5. Inspect the splice area for any surrounding corrosion. Cut out a section of the wire to
remove the splice and any corrosion found.
6. Strip off approximately 10mm (0.40 in) of insulation from the three wire ends and twist the
two cut wires coming from the harness end together.
7. Install two 38 mm (1.5 in) sections of heat shrink tube; one onto the two wires twisted
together and the other onto the single wire.

3926787

Note: The graphic above is an off-vehicle example of the completed jumper repair.
Caution: .800 mm (18 gauge) wire is recommended as the jumper in order to help
maintain the integrity of the splice crimp.
8. Add an appropriate length jumper wire, obtained locally.
8.1 Strip off approximately 10mm (0.40 in) of insulation from each end of the jumper
wire.
8.2 Fold over one end of the jumper wire and position it together with the twisted wires.

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Bulletin No.: 142

3926789

8.3 Crimp a splice clip (1) over the three wires using Special Tool J-38125-8, nest F.
Verify the crimp quality.
8.4 Fold over the other end of the jumper wire and position it together with the folded
end of the remaining single wire.
8.5 Crimp a splice clip (2) over the two wires using Special Tool J-38125-8, nest F.
Verify the crimp quality.

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Caution: Keep the heat shrink tube above the splice when soldering the splice to ensure
that the heat shrink is not prematurely shrunk and closed down over the wire or splice
area due to the heat from the soldering iron.
Warning: DO NOT use soldering equipment that is battery or electric powered. These
types of soldering irons can induce voltage into the circuit, which may cause inflator
module deployment and/or damage to electrical components. Use only the EL-28125-5
Ultra Torch or another butane fueled soldering iron when working on SIR circuits.
9. Solder the crimps and splice clips (1) using the Ultratorch, part number J-38125-5, or
another butane fueled soldering iron.

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Bulletin No.: 142

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Caution: For maximum protection against water intrusion, ensure the heat shrink on the
two wire splice shrinks tight and extends a length down the two wires.
10. Center the heat shrink tubes (1) over each splice and shrink/seal the heat shrink tube
securely over the splice crimp and insulated wires.

3926792

11. Wrap woven polyester electrical tape (PET) or equivalent anti-abrasion tape around the
spliced section of the harness wires.
12. Reroute the door harness, reattach the retainers/grommet to the door and reconnect the
door harness electrical connector.
13. Reinstall the water deflector.
14. Reinstall the front speaker and driver door trim panel; Refer to Radio Front Side Door
Speaker Replacement in SI
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle

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June 2014
Bulletin No.: 142
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100622
9100623
*

Description
Driver Door Window Motor Harness Inspection – No Further
Action Req’d
Driver Door Window Motor Harness Inspection & Wire Repair

Labor
Time
0.4

Net
Item
NA

0.8

*

The amount identified in “Net Item” should represent the actual cost of the woven polyester
electrical tape (PET) and jumper wire needed to perform the required repairs, not to exceed
$0.50 USD / $0.60 CAD.

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and
Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United
States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows
does not comply with an applicable Federal Motor Vehicle Safety Standard. As a
consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.

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June 2014
DEALER RECALL RESPONSIBILITY - All

Bulletin No.: 142

All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
facility for service in the future, you must take the steps necessary to be sure the recall correction
has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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