Bulletin No.: 14232
Date: November 2014

Service Bulletin

SPECIAL COVERAGE
SUBJECT:

Special Coverage Adjustment – Power Steering Stick-Slip

MODELS:

2012-2014 Buick Verano
2011-2014 Chevrolet Cruze, Volt
2010-2014 Chevrolet Equinox
2013-2014 Chevrolet Malibu
2010-2014 GMC Terrain

Note: The calibration for the Chevrolet Volt will not be available until November 26, 2014.
CONDITION
Some 2012-2014 model year (MY) Buick Verano, 2011-2014 MY Chevrolet Cruze and Volt, 20102014 MY Chevrolet Equinox and GMC Terrain, and 2013-2014 MY Chevrolet Malibu vehicles may
have increased friction in the steering system. This could cause the steering wheel to stick in the
straight-ahead position after driving long distances on a straight highway. The steering wheel can
be turned but it may require increased effort.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 150,000
miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are to 1) replace the steering gear on 2010-2012 model year vehicles; or 2) reprogram the
power steering control module on 2013-2014 model year vehicles. The repairs will be made at no
charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
November 19, 2014 are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to November 19, 2004,
2014 must be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
Copyright 2014 General Motors. All Rights Reserved.

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November 2014

Bulletin No.: 14232

and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer
Care and Aftersales (GMCC&A).
Note: Parts are only required for 2010-2012 model year vehicles.
Part Number
20857570
11610938
11571223
22741672
24505057

Description
2010-2012 Equinox, Terrain
Steering Gear
Steering Gear Mounting Bolt
Lower I-Shaft Bolt
Gasket, Exh Flex Pipe
Gasket, Ctltc Conv Pipe

13423005
13413955
13317308
11546593
11561374
11588723
11609282

2010-2012 Cruze, Verano, Volt
Steering Gear (Cruze, Verano)
Steering Gear (Volt)
Steering Gear Mounting Bolt
Steering Gear Mounting Nut
Frame Reinforcement Bolt
Stab Bar Insulator Clamp Bolt
Stab Bar Link Nut

Quantity/Vehicle
1
2
1
1
1

1
1
2
2
2
2
4

SERVICE PROCEDURE
Note: When performing the reprogram on 2013-2014 vehicles, ensure that the programming
description addresses the stick-slip issue.
2010-2012 Vehicles: Replace the Steering Gear. Refer to Steering Gear Replacement in SI.
2013-2014 Vehicles: Reprogram the power steering control module. Refer to Power Steering
Control Module Programming and Setup in SI.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by November 30, 2015, unless otherwise specified
by state law. If this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within the 10 years of the date the vehicle was originally placed in
service, or 150,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:


A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.

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Bulletin No.: 14232




The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by November 30, 2015. Repairs must
have occurred within the 10 years of the date the vehicle was originally placed in service, or 240,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.

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Bulletin No.: 14232

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
2810625
9900064
7421740

9900065

9900066
9900067

Description
Reprogram Power Steering Control Module with SPS (2013-2014
MY) – For use with vehicles still covered under warranty
Reprogram Power Steering Control Module with SPS (2013-2014
MY) – for use with vehicles no longer covered under warranty
Replace Steering Gear (2010-2012 MY) – For use with vehicles still
covered under warranty
- Cruze, Verano
- Volt
- Equinox, Terrain
Replace Steering Gear (2010-2012 MY) – For use with vehicles no
longer covered under warranty
- Cruze, Verano
- Volt
- Equinox, Terrain
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only

Labor
Time
0.3

Net
Item
N/A

0.3

N/A
N/A

2.6
3.3
4.0
N/A
2.6
3.3
4.0
0.2
0.1

*
N/A

* The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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November 2014

Bulletin No.: 14232
November 2014

Dear General Motors Customer:
As the owner of 2012-2014 model year Buick Verano, 2011-2014 MY Chevrolet Cruze or Volt,
2010-2014 model year Chevrolet Equinox or GMC Terrain, or 2013-2014 model year Chevrolet
Malibu vehicle, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2012-2014 model year Buick Verano, 20112014 model year Chevrolet Cruze and Volt, 2010-2014 model year Chevrolet Equinox and GMC
Terrain, and 2013-2014 model year Chevrolet Malibu vehicles may have increased friction in the
steering system. This could cause the steering wheel to stick in the straight-ahead position after
driving long distances on a straight highway. The steering wheel can be turned but it may require
increased effort.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your 2012-2014 model year Buick Verano,
2011-2014 MY Chevrolet Cruze or Volt, 2010-2014 model year Chevrolet Equinox or GMC
Terrain, or 2013-2014 model year Chevrolet Malibu vehicle within 10 years of the date your
vehicle was originally placed in service or 150,000 miles (240,000 km), whichever occurs first, the
condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the
condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your other
important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by November 30, 2015, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.

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November 2014
Division

Number

Buick
Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
GM Medium Duty Truck

1-800-521-7300
1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994
1-800-862-4389

Bulletin No.: 14232
Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438
1-888-889-2438

We are sorry for any inconvenience you may experience; however, we have taken this action in the
interest of your continued satisfaction with our products.
Alicia S. Boler-Davis
Sr. Vice President
Global Quality & Customer Experience
Enclosure
14232