Bulletin No.:

Service Bulletin

Date:

19-NA-192
December, 2023

INFORMATION
Subject:

Information on Spark EV (BEV) High Voltage Battery Exchange Process

This bulletin replaces PIP5112S to reflect the revised TAC approval and battery pack ordering
process. Please discard PIP5112S.

Brand:

Model:

Chevrolet

Spark EV

Model Year:

VIN:

from

to

from

to

2014

2016

-

-

Engine:

Transmission:

EN0

MME

Involved Region or Country

United States and Canada

Information

The lithium-ion battery is on an approval process through the General Motors Technical
Assistance Center (TAC). The dealership must contact TAC to establish a case number
and authorization to order the lithium-ion battery.

Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.

Diagnostic Information & Procedures
For diagnostic information, lithium-ion battery
replacement, and lithium-ion battery preparation for
shipping please reference Service Information. Contact
the GM Technical Assistance Center (TAC) via Dealer
Case Management (DCM) or @ 877-446-8227 (U.S.).
Canada 1-800-263-7740 (English) or 1-800-263-7960
(French) to review case details. Reference PIP5632E
for session log data collection.

Parts Information & Ordering
Instructions
After the data is reviewed, TAC will authorize
replacement of the lithium-ion battery. U.S. Dealers
Only: Dealers will still need to complete the order.
The lithium-ion battery can be ordered via Global
Connect, EV High Voltage Battery Orders & Returns,
Label Master Portal or 1-844-931-4966. Canada
Dealers Only: TAC will use the case reference number
and order an exchange Drive Motor Battery through
York Electronics in Oshawa Canada.
U.S. and Canada Dealers: Be prepared to provide the
following information:
Warranty (W) or Customer Pay (CP):
Dealer Name:
Dealer BAC Code:
Shipping Address:

Copyright 2023 General Motors LLC. All Rights Reserved.

Page 2

December, 2023

Contact at Dealership (include phone- # and email
address):
Preferred Delivery Time/Date for Dealer Forklift
Operator (Must be within 48 hours of the order time not
including weekend)
Hours of operation:
Vehicle Model:
Model Year:
RO #:
VIN #:
Approved TAC Case # (required for TAC restricted
parts):
DTCs and Customer Complaint:
Note: If no DTCS are present or repair is for accident
repair or EV range, TAC approval is also required.
Odometer Reading:
Causal Part # Ordered (provided by dealer):
Casual BIN #:
Note: Located on the label on the lithium-ion battery.
Capacity Code:
Note: Dealer must have Forklift onsite prior to order,
see Bulletin 22-NA-114: Information on Forklift and
Vehicle Hoist Requirements to Support Electric Vehicle
(EV) High Voltage Battery Handling for specifications
needed.
U.S. Dealers: The lithium-ion battery will arrive within
72 business hours of ordering. For any delays or
backorders, please contact BSC by calling
1-844-931-4966 or emailing
[email protected] for
questions or current status of your order. Canada
dealers: Contact York Electronic Service Center (ESC)
at (888) 650-9675 for questions or current status of
your order.

Parts Retention and Returns
If a dealer does not return the Lithium-Ion battery
packs/modules removed from the vehicle within 30
days, they will be charged a core non-return fee in the
amount published by GM.

Bulletin No.: 19-NA-192

Important: Lithium-ion batteries are hazardous
material. GM requires that at least one person be
hazmat certified per servicing dealer. Additional
resources for hazardous material shipping can be
found as part of appendix G in the latest version of
Service Bulletin # 99-00-89-019. A compromised
(damaged) battery is hazardous waste and must be
discharged according to SI procedures for damaged
packs. All hazardous materials and hazardous waste
must be shipped in accordance with all local, state, and
federal laws.
Note: Ensure that all legal requirements for shipment
of this material have been met, including those
applicable to you as the shipper of dangerous/
hazardous materials.
Note: If a new battery is returned for core in error or
misplaced the dealer may be charged, please contact
your Customer Care and Aftersales District Service
Manager as soon as possible to notify them of the
situation.
Normal Exchange (Core) Return
For most pack replacements, contact CCA Logistics at:
[email protected] or via Global Connect,
EV High Voltage Battery Orders & Returns, Label
Master Portal, or 1-844-931-4966. to arrange a pickup.
Ship to the address on the return Bill of Lading included
with the service pack.
DO NOT wait for the warranty claim to be processed
before returning the failed used lithium-ion battery.
Place a copy of the repair order with the pack to be
returned. Failure to return a copy of the repair order
with the shipment may result in a charge. Attach the
completed return shipping tag to the lithium-ion battery
container.
DO NOT return the battery pack in any container other
than the container that the service battery was
delivered in. The removed unit must be returned
complete in the original exchange shipping container.
Canadian Exchange (Core) Returns
All lithium-ion batteries that are removed from the
vehicle need to be returned to the appropriate core
return center. Refer to GM Global Connect for the latest
GM Canada Parts Bulletin relating to procedures for
return of EV Batteries or Sections. This can be found
under Parts Bulletins & Resources located in the
application section of the Parts Department page.
Canadian Dealers DO NOT return batteries to an
Electronic Service Center (ESC) or to the Warranty
Parts Center (WPC).

Storage Guidelines:
1. Store the Lithium-ion battery flat.
2. Store the Lithium-ion battery in an environmentally
protected area.
3. Maintain the Lithium-ion battery at room
temperature.
4. Protect the Lithium-ion battery from exposure to
liquids.

Bulletin No.: 19-NA-192

December, 2023

Page 3

5. Protect the Lithium-ion battery from physical
damage.
6. Store the Lithium-ion battery in a
limited-access area.
Danger: Failure to follow these guidelines may
result in serious injury or death.
Danger: The high voltage (HV) battery must be
protected when outside of the vehicle. Therefore,
the battery must be immediately placed in the
original shipping container.

Policy & Customer Pay
For Lithium Ion Battery Replacements under Policy:
Policy Information (United States)
Note: For batteries replaced under Policy, the following
guidelines are in effect as of January 1st, 2024:
1. If the dealer wants to extend Policy assistance in the
repair costs, the dealer must follow guidelines listed in
the latest version of Service Bulletin 11-00-89-005 and
run the Policy Evaluation Tool entering the labor,
miscellaneous parts, and all net items at warranty rates.
2. High voltage batteries and sections replaced under Policy
are provided to the dealer through a third party Battery
Service Center (BSC). Dealer must inform the BSC at the
time of ordering that the repair is being made under
Policy.
3. Miscellaneous items such as coolant should be entered
in the Parts field and not in the Net Amount of the
submitted transaction.

Policy/Goodwill Information (Canada)
Note: For batteries replaced under Policy, the following
guidelines are in effect as of January 1st, 2024:
1. All Policy/Goodwill repairs involving material ordered
through York Electronics (via TAC) must have
pre-approval from the District Service Manager (DSM).
Failure to obtain approval prior to ordering may result in
the dealer being charged a core non-return fee in the
amount published by GM. The Dealer must have
pre-approval via email or other type of communication
involving the District Service Manager (DSM).
2. Attach a copy of the approval from District Service
Manager (DSM) to the job card.

If a dealer does not return the Lithium-Ion battery packs/modules removed from the vehicle within 30 days, they will be charged a
core non-return fee in the amount published by GM.

For Lithium Ion Battery Replacements as Customer-Pay:
Customer Pay Information (United States)

Customer Pay Information (Canada)

1. All steps in this bulletin must be followed, dealers will still
be required to open a TAC case and receive authorization
to place a customer pay order. Dealers must provide a
VIN for the vehicle at issue before any orders can be
placed.
2. The BSC must be notified at the time of ordering that the
order type is customer pay, not warranty.
3. Core returns (including shipping) must be sent to the
BSC. Failure to do so will result in dealers being charged
a core non-return fee in the amount published by GM.

1. All steps in this bulletin must be followed, dealers will still
be required to open a TAC case and receive authorization
to place a customer pay order. Dealers must provide a
VIN for the vehicle at issue before any orders can be
placed.
2. York Electronics must be notified at the time of ordering
that the order type is customer pay, not warranty.
3. Core returns: Refer to GM GlobalConnect for the latest
GM Parts Bulletin relating to procedures for return of EV
Batteries or Sections. This can be found under Parts
Bulletins & Resources located in the application section
of the Parts Department page. Canadian Dealers DO
NOT return batteries to the ESC or to the WPC.

If a dealer does not return the Lithium-Ion battery packs/modules removed from the vehicle within 30 days, they will be charged a
core non-return fee in the amount published by GM.

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December, 2023

Bulletin No.: 19-NA-192

Warranty Information
Reference the Applicable Warranties section of
Investigate Vehicle History (IVH) for coverage
information.
For vehicles repaired under the EV coverage, use the
causal labor op.
Applicable parts, such as coolant, lithium-ion battery,
etc; should be submitted in the parts field of Global
Warranty management.
Reference 18-NA-180 for more information.

Version

7

Modified

Released August 27, 2019
Revised September 11, 2020 – Updated the information under Parts Retention and
Returns, added the Parts Information section and updated the Warranty Information.
Revised October 13, 2020 – Updated the last line under Required Information for U.S.
and Canada and updated the Parts Information and Warranty Information.
Revised April 25, 2022 – Corrected Propulsion RPO, updated Information section with
statement and removed all other content.
Revised April 28, 2022 – Reverted bulletin to previous information and removed Bulletin
reference 16-NA-142 from under Pack Installation Tips.
Revised July 17, 2023 – Added the first two Important statements under
Recommendation/Instructions and updated e-mail address under Normal Exchange
(Core) Return section.
Revised January 01, 2024 – Updated information to match existing changes across
multiple bulletins.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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