Bulletin No.:

Service Bulletin

Date:

18-NA-180
December, 2023

WARRANTY ADMINISTRATION
Subject:

Brand:

Warranty Administration – High Voltage Battery Exchange Process and Transaction
Submission Information

Model:

Model Year:
from

to

VIN:
from

to

—

—

Propulsion:

Transmission:

Hybrid/EV

—

BrightDrop
Buick
Cadillac
Chevrolet

GM Passenger Cars
and Light Duty
Trucks

2024 and Prior

GMC

Involved Region or Country

United States and Canada

Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Effective January 1, 2024, GM is changing part of the
process for Lithium-Ion battery packs and modules
(sections and kits) used for warranty and recall repairs.
Rather than dealers exchanging battery packs/modules
with no upfront cost and receiving an administrative
allowance upon job completion, dealers will now order
and pay for battery packs/modules upfront and receive
their approved parts markup based on the Dealer price
that will now be published in GM’s Electronic Parts
Catalog (EPC) upon submission of a claim in
accordance with GM’s Service Policies & Procedure
Manual.
This enhanced structure will help further customer EV
adoption by making repairs for battery packs/modules
affordable for customers in the event a retail repair is
required. The availability of affordable EV repairs will
also help drive these customers back to GM
dealerships for their service needs.

Copyright 2023 General Motors LLC. All Rights Reserved.

Ordering
The logistics behind the Lithium-Ion exchange program
will remain in place: dealers will still order the subject
Lithium-Ion battery packs and modules through GM’s
authorized Battery Service Centers (BSCs) (Electronic
Service Center (ESC) in Canada), all orders must be for
an existing VIN requiring service, and these orders
must still be pre-approved through the GM Technical
Assistance Center (TAC). Once approved through TAC,
contact the following for part exchange:
• U.S Dealers (Ultium Vehicles): Contact Label
Master via Global Connect, EV High Voltage
Battery Orders & Returns, Label Master Portal or
1-844-931-4966.
• U.S. Dealers (Non-Ultium Vehicles): Contact
Speirs New Technologies via Global Connect, EV
High Voltage Battery Orders & Returns, SNT
ALFRED portal or (833) 334-6272.
• Canada Dealers: Contact York Electronic Service
Center (ESC) at (888) 650-9675.
The Battery Service Center (BSC) will notify GM of the
order which will generate an invoice to the dealer for
the cost of the Lithium-Ion battery or module based on
current catalog pricing.

Page 2

December, 2023

Bulletin No.: 18-NA-180

Reference Information Table
The following reference information table is a summary
of model years, vehicles, components, applicable
bulletins, and Labor Operations. This list is subject to
change. Components referenced in the table below are
covered per the terms of the New Vehicle Limited
Warranty for a minimum period of 8 years or 100,000
miles (160,000 km), whichever comes first. Certain
emissions coverages may have a longer coverage
period. Refer to the vehicle’s Limited Warranty and
Owner Assistance Information booklet for warranty
details.
Important: Select EV Batteries are under TAC
restriction and require TAC authorization for
replacement. Please refer to applicable bulletin listed
below for details and requirements.

Reference Information
Bulletin
Number

Labor Operation
(Refer to LTG for
Published Times)

Net / Admin
Allowance*

Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement

18-NA-236

5031400
(Powerpack)
5031050 (Battery
Section)

$270.00
(Powerpack)
$170.00 (Battery
Section)

2018-2019 Buick
LaCrosse

High Voltage Battery Replacement
Cell Battery Module Replacement

18-NA-236

5031630 (Battery)
5030410 (Cell
Battery Module)

$250.00 (Battery)
$250.00 (Cell
Battery Module)

2014-2016
Cadillac ELR

Drive Motor Battery Replacement
Drive Motor Battery Section (Cell
Battery) Replacement
Drive Motor Generator Battery
Overhaul

18-NA-236
19-NA-214
19-NA-242

5031030 (Battery)
5030290 (Battery
Section)
5031742 (Overhaul)

$400.00 (Battery)
$250.00 (Battery
Section)

2017-2018 Cadillac
CT6 Plug-in

Hybrid EV Battery Pack
Replacement

19-NA-203

5031630 (Battery)

$500.00 (Battery)

2013-2014 Chevrolet
Malibu ECO

Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement

18-NA-236

5031400
(Powerpack)
5031050 (Battery
Section)

$270.00
(Powerpack)
$170.00 (Battery
Section)

2014 Chevrolet
Impala ECO

Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement

18-NA-236

5031400
(Powerpack)
5031050 (Battery
Section)

$270.00
(Powerpack)
$170.00 (Battery
Section)

2014-2016 Chevrolet
Spark EV

Drive Motor Battery Replacement

19-NA-192
22–NA-233

5031030 (Battery)
5031742 (Overhaul)

$400.00 (Battery)

2016-2019 Chevrolet
Malibu E2 HEV

Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement

18-NA-236

5031630 (Battery)
5030410 (Section)

$400.00 (Battery)
$250.00 (Section)

2011-2015
Chevrolet Volt

Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
Drive Motor Generator Battery
Overhaul

18-NA-236
19-NA-214
19-NA-242

5031030 (Battery)
5030290 (Section)
5031742 (Overhaul)

$400.00 (Battery)
$250.00 (Section)

2016-2019
Chevrolet Volt

Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement

18-NA-236
19-NA-214

5031030 (Battery)
5031700 (Section)