18-NA-180 Service Bulletin/Repair Instructions

Bulletin No.:
Service Bulletin
Date:
18-NA-180

December, 2023
WARRANTY ADMINISTRATION

Subject:
Brand:
Warranty Administration – High Voltage Battery Exchange Process and Transaction

Submission Information
Model:
Model Year:

from
to
VIN:

from
to
—
—
Propulsion:
Transmission:
Hybrid/EV
—
BrightDrop

Buick

Cadillac

Chevrolet
GM Passenger Cars

and Light Duty

Trucks
2024 and Prior
GMC
Involved Region or Country
United States and Canada
Important: Service agents must comply with all

International, Federal, State, Provincial, and/or

Local laws applicable to the activities it performs

under this bulletin, including but not limited to

handling, deploying, preparing, classifying,

packaging, marking, labeling, and shipping

dangerous goods. In the event of a conflict between

the procedures set forth in this bulletin and the

laws that apply to your dealership, you must follow

those applicable laws.

Effective January 1, 2024, GM is changing part of the

process for Lithium-Ion battery packs and modules

(sections and kits) used for warranty and recall repairs.

Rather than dealers exchanging battery packs/modules

with no upfront cost and receiving an administrative

allowance upon job completion, dealers will now order

and pay for battery packs/modules upfront and receive

their approved parts markup based on the Dealer price

that will now be published in GM’s Electronic Parts

Catalog (EPC) upon submission of a claim in

accordance with GM’s Service Policies & Procedure

Manual.

This enhanced structure will help further customer EV

adoption by making repairs for battery packs/modules

affordable for customers in the event a retail repair is

required. The availability of affordable EV repairs will

also help drive these customers back to GM

dealerships for their service needs.
Copyright 2023 General Motors LLC. All Rights Reserved.
Ordering

The logistics behind the Lithium-Ion exchange program

will remain in place: dealers will still order the subject

Lithium-Ion battery packs and modules through GM’s

authorized Battery Service Centers (BSCs) (Electronic

Service Center (ESC) in Canada), all orders must be for

an existing VIN requiring service, and these orders

must still be pre-approved through the GM Technical

Assistance Center (TAC). Once approved through TAC,

contact the following for part exchange:

• U.S Dealers (Ultium Vehicles): Contact Label

Master via Global Connect, EV High Voltage

Battery Orders & Returns, Label Master Portal or

1-844-931-4966.

• U.S. Dealers (Non-Ultium Vehicles): Contact

Speirs New Technologies via Global Connect, EV

High Voltage Battery Orders & Returns, SNT

ALFRED portal or (833) 334-6272.

• Canada Dealers: Contact York Electronic Service

Center (ESC) at (888) 650-9675.

The Battery Service Center (BSC) will notify GM of the

order which will generate an invoice to the dealer for

the cost of the Lithium-Ion battery or module based on

current catalog pricing.
Page 2
December, 2023
Bulletin No.: 18-NA-180
Reference Information Table

The following reference information table is a summary

of model years, vehicles, components, applicable

bulletins, and Labor Operations. This list is subject to

change. Components referenced in the table below are

covered per the terms of the New Vehicle Limited

Warranty for a minimum period of 8 years or 100,000

miles (160,000 km), whichever comes first. Certain

emissions coverages may have a longer coverage

period. Refer to the vehicle’s Limited Warranty and

Owner Assistance Information booklet for warranty

details.

Important: Select EV Batteries are under TAC

restriction and require TAC authorization for

replacement. Please refer to applicable bulletin listed

below for details and requirements.
Reference Information

Bulletin

Number
Labor Operation

(Refer to LTG for

Published Times)
Net / Admin

Allowance*
Generator Control and Battery

Module Replacement (Powerpack)

Generator Battery Section

Replacement
18-NA-236
5031400

(Powerpack)

5031050 (Battery

Section)
$270.00

(Powerpack)

$170.00 (Battery

Section)
2018-2019 Buick

LaCrosse
High Voltage Battery Replacement

Cell Battery Module Replacement
18-NA-236
5031630 (Battery)

5030410 (Cell

Battery Module)
$250.00 (Battery)

$250.00 (Cell

Battery Module)
2014-2016

Cadillac ELR
Drive Motor Battery Replacement

Drive Motor Battery Section (Cell

Battery) Replacement

Drive Motor Generator Battery

Overhaul
18-NA-236

19-NA-214

19-NA-242
5031030 (Battery)

5030290 (Battery

Section)

5031742 (Overhaul)
$400.00 (Battery)

$250.00 (Battery

Section)
2017-2018 Cadillac

CT6 Plug-in
Hybrid EV Battery Pack

Replacement
19-NA-203
5031630 (Battery)
$500.00 (Battery)
2013-2014 Chevrolet

Malibu ECO
Generator Control and Battery

Module Replacement (Powerpack)

Generator Battery Section

Replacement
18-NA-236
5031400

(Powerpack)

5031050 (Battery

Section)
$270.00

(Powerpack)

$170.00 (Battery

Section)
2014 Chevrolet

Impala ECO
Generator Control and Battery

Module Replacement (Powerpack)

Generator Battery Section

Replacement
18-NA-236
5031400

(Powerpack)

5031050 (Battery

Section)
$270.00

(Powerpack)

$170.00 (Battery

Section)
2014-2016 Chevrolet

Spark EV
Drive Motor Battery Replacement
19-NA-192

22–NA-233
5031030 (Battery)

5031742 (Overhaul)
$400.00 (Battery)
2016-2019 Chevrolet

Malibu E2 HEV
Drive Motor Generator Battery

Replacement

Drive Motor Generator Battery

Section Replacement
18-NA-236
5031630 (Battery)

5030410 (Section)
$400.00 (Battery)

$250.00 (Section)
2011-2015

Chevrolet Volt
Drive Motor Generator Battery

Replacement

Drive Motor Generator Battery

Section Replacement

Drive Motor Generator Battery

Overhaul
18-NA-236

19-NA-214

19-NA-242
5031030 (Battery)

5030290 (Section)

5031742 (Overhaul)
$400.00 (Battery)

$250.00 (Section)
2016-2019

Chevrolet Volt
Drive Motor Generator Battery

Replacement

Drive Motor Generator Battery

Section Replacement
18-NA-236

19-NA-214
5031030 (Battery)

5031700 (Section)

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