Technical product information
Topic
Market
area

Front seat adjustment switch broken / damaged - Warranty replacement guidelines
Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley
rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06
Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America
(6E05)
Bentley

Brand
Transaction
2072330/1
No.
Level
EH
Status
Approval
Release
date
New customer code

Object of complaint
body fixtures and fittings -> operation and control, seats, seatbench, armrests, 1st row -> electrical
seat adjustment, 1st row
body fixtures and fittings -> operation and control, seats, seatbench, armrests, 1st row
body fixtures and fittings -> operation and control, seats, seatbench, armrests, 1st row

Vehicle data
New Continental GT / GTC and New Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*

MY
2018
2019
2020
2021
2022
2023
2024
2019
2020
2021
2022
2023
2024
2020
2021
2022
2023
2024

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
Document name
master.xml
seatadjustmentswitchquestionnaire.pdf

INTERNAL

Complaint type
functionality -> without function
/ defect
functionality
component / consumables

Position

Customer statement / workshop findings
Front seat adjustment switch is broken / damaged

Technical background
NOTICE

However
The damage could also be evident on one or a combination of the following switches:
•

Backrest

•

Head restraint

•

Lumber support

•

Back massage

•

Bolster switches

Referring to Figure 1 - The seat cushion switch is out of position, this damage was caused by misuse / force (Figure 1)

Figure 1
Figure 2 shows the switch in the correct position (No damage)

INTERNAL

Figure 2
Referring to Figure 3 - The leg support cushion switch is broken (Point A)
Damage is also evident on the switch pack outer cover (Point B) due to excess force being applied to the switch

Figure 3
Should any seat adjustment switches be identified as damaged at the time of vehicle delivery or during the Pre Delivery
Inspection (PDI) the operative must conduct Section 1 within the Measure section
Or
Should any of the seat adjustment switches be identified as damaged after the Pre Delivery Inspection (PDI) has been
conducted the operative must conduct Section 2 within the Measure section

Production change
Not applicable

Measure
Section 1 - Seat adjustment switch found damaged at the time of vehicle delivery or during the Pre Delivery Inspection
(PDI)

INTERNAL

To allow Bentley Motors to investigate the cause of the damage / breakage the operative must raise a technical DISS query and supply the
information as detailed below:
• Confirmation of switch damage (e.g. leg support cushion switch broken)
•

Completed questionnaire (attached)

•

Current ODIS log

•

Photographs of the broken / damaged seat adjustment switch at the time of vehicle delivery

•

Photographs of any damage to the switch pack outer cover
NOTICE

IMPORTANT: Await feedback via the open DISS query before conducting any further work

Section 2 - Seat adjustment switch found damaged after the Pre Delivery Inspection (PDI) has been conducted
To allow Bentley Motors to investigate the cause of the damage / breakage the operative must raise a technical DISS query and supply the
information as detailed below:
•

Confirmation of switch damage (e.g. leg support cushion switch broken)

•

Completed questionnaire (attached)

•

Current ODIS log

•

Photographs of the broken / damaged seat adjustment switch

•

Photographs of any damage to the switch pack outer cover
NOTICE

IMPORTANT: Await feedback via the open DISS query before conducting any further work

Warranty accounting instructions
Parts should not be replaced under warranty unless the questionnaire within the Measure section has been conducted and approved via the
open DISS query
Warranty Type
910 or 110
Damage Service Number 72 86
Damage Code
00 10

New Continental GT / GTC
Seat adjustment switch replacement
Labour Operation Code
72 86 19 00 (Use 99 index until 08/02/23)
Time
30 TU
New Flying Spur
Seat adjustment switch replacement
Labour Operation Code 72 86 19 50
Time
10 TU
Time to remove and refit the front left seat
Labour Operation Code 72 01 19 01
Time
40 TU
Time to remove and refit the front right seat
Labour Operation Code 72 01 19 02
Time
40 TU

Parts information
Refer to the ETKA parts catalogue

INTERNAL

New Continental GT / GTC and New Flying Spur - Front seat adjuster switch
broken or damaged (driver and/or passenger side) - Questionnaire
Date:
Model:
Model Year:
VIN:
DISS Number:
Retailer name:
1) Which seat adjustment switch is broken - driver or passenger?
__________________________________________________________________
2) Which part of the switch is broken? (e.g. front seat cushion adjustment switch)
__________________________________________________________________
3) Please share a detailed description of the scenario leading up to the seat
adjustment switch being broken
_________________________________________________________________________________
4) Did the issue occur when entering or exiting the vehicle?
__________________________________________________________________
5) Did the issue occur when an occupant in the rear was exiting the vehicle? (New
GT and New GTC only)
__________________________________________________________________
6) How was the force applied to the seat adjustment switch that led to the issue?
Was force applied directly from an occupant to the switch, or indirectly (e.g.
Foot contacted the switch)
__________________________________________________________________
7) Was the occupant sitting on the seat when making the adjustments or were the
adjustments being made before the occupant was sitting on the seat (e.g.
Leaning into the vehicle to make the pre adjustments before sitting on the seat)
__________________________________________________________________

INTERNAL