Technical product information
Front seat belt presenter arm - Broken
Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley
rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06
Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America
(6E05)
Bentley

Topic
Market
area

Brand
Transaction
2071558/2
No.
Level
EH
Status
Approval
Release
date
New customer code

Object of complaint
occupant protection, pedestrian protection -> operation, control -> extend belt hand-over
device
occupant protection, pedestrian protection -> operation, control -> feed out seat belt

Vehicle data
New Continental GT and New Continental GTC
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*

E
E
E
E
E
E
E
E
E
E
E
E
E

2018
2019
2020
2021
2022
2023
2024
2019
2020
2021
2022
2023
2024

Documents
Document name
master.xml
newcontinentalgtandgtc.pdf

INTERNAL

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Complaint type
functionality -> without function /
defect
functionality -> without function /
defect

Position

Customer statement / workshop findings
Front seat belt presenter arm (driver and/or passenger) is snapped/broken (Figures 1,2 and 3)

Figure 1

Figure 2

Figure 3

Technical background
Revision history
TPI 2071558/2 - 24 model year added
In the event the symptoms are as described and the VIN is SCBCA13S6KC071401 or later the operative must refer to the Measure section of this
TPI
However
In the event the VIN is up to and including SCBCD13S5KC071400 please refer to TPI 2068649/-

Production change
Not applicable

Measure
The operative must complete the attached questionnaire and await permission via DISS before replacing the seat belt presenter arm (driver
and/or passenger)
NOTICE
INTERNAL

•

Completed questionnaire

•

Current ODIS log

•

Photographs of the defective presenter arm(s)

NOTE TO PRODUCT SUPPORT: Second level the DISS query to the body and trim Senior Engineer and await feedback
before responding to the retailer

Warranty accounting instructions
Parts should not be replaced under warranty unless the questionnaire within the Measure section has been conducted and approved via the
open DISS query
Seat belt presenter arm replacement (x1)
Warranty Type
910 or 110
Labour Operation Code
69 26 19 01
Damage Service Number 69 26
Damage Code
00 10
Time
20 Time units
Seat belt presenter arm replacement (x2)
Warranty Type
910 or 110
Labour Operation Code 69 26 20 01
Damage Service Number 69 26
Damage Code
00 10
Time
40 Time units

Parts information
Refer to the ETKA parts catalogue

INTERNAL

New Continental GT and GTC - Front seat belt presenter arm
broken (driver and/or passenger) - Questionnaire
Date:
Model:
Model Year:
VIN:
DISS Number:
Retailer name:
1) Which presenter arm is broken - driver or passenger?
__________________________________________________________________
2) Please share a detailed description of the scenario leading up to the seatbelt
presenter arm being broken:
_________________________________________________________________________________
3) Did the issue occur when entering or exiting the vehicle ?
__________________________________________________________________
4) Was the vehicle stationary when the failure occurred?
__________________________________________________________________
5) Did the issue occur when driving below or above 10mph?
__________________________________________________________________
6) Did the issue occur when an occupant in the rear was exiting the vehicle?
__________________________________________________________________
7) How was the force applied to the seat belt presenter arm that led to the issue? Was
force applied directly from an occupant to the presenter, or indirectly (i.e.
via the seat belt)
__________________________________________________________________
8) Did the issue occur whilst leaning on the presenter arm, i.e. during a visit to a drive
through facility or whilst exiting a car park?
Additional Comments:

INTERNAL