SERVICE ADVISORY

IND

Release Date: December 21, 2023
Expiration Date: December 21, 2024

Communication #: ISA-23-02
Model Year(s): 2023

— Confidential and Proprietary —

VERSION: R01 (December 21, 2023)
IMPORTANT
If you are working with a printed copy, please verify you have the most current version of this document.

SUBJECT: CHIEF SPEEDOMETER ERROR
PURPOSE
Indian Motorcycle has determined that on MY23 Chief, Chief Bobber, Super Chief, and Sport Chief the speedometer
may not display the correct vehicle speed until the engine speed first exceeds 1200 RPM while in gear following the
initial key cycle.
To address this concern, Indian Motorcycle has released this Service Advisory to instruct dealers to reflash affected
vehicles with an updated Engine Control Module (ECM) Calibration.

AFFECTED MODELS
MODEL YEAR

MODELS

AFFECTED RANGE

Chief
Chief Bobber
2023

Super Chief

Reference Unit Inquiry on the dealer website
or the Service Communications list on the
STOP site to look up affected units.

Sport Chief

C U S T O M E R N O T I F I C AT I O N
Dealers are not required to contact consumers regarding this Service Advisory. Indian Motorcycle will NOT be
mailing a notification letter to consumers affected by this Service Advisory.

The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
ISA-23-02 (R01)

© 2023 Polaris Inc.

Page 1 of 4

WA R R A N T Y C L A I M I N F O R M AT I O N
MY23 CHIEF, CHIEF BOBBER, SUPER CHIEF, SPORT CHIEF
Advisory #

ISA-23–02

Claim Type

SA (Service Advisory)

Labor Allowance

0.3 hours (18 minutes)

Part Number / Description

0000541 (QTY 1) Bulletin Misc Labor

Parts Availability

No Parts Required

University of Polaris Video
Training Required

NO

Claim Submission:
• US / Canada Dealers: On DEX, go to Service and Warranty > Warranty Claim and Extended Coverage > Start a
New Warranty Claim. Select Enter the VIN / PIN and Retrieve Registration. Select Indian
Motorcycle® ISA-23-02 and Send Claim.
• International Dealers: On iDEX, go to Service and Warranty> Warranty Claims>Start a New Warranty Claim.
Select Enter the VIN / PIN and Retrieve Registration. Select Indian Motorcycle® ISA-23-02 and
Send Claim

D E A L E R - W H AT T O D O ?
Indian Motorcycle recommends this Service Advisory be performed on any affected Model Year 2023 Chief, Chief
Bobber, Super Chief and Sport Chief models before sale or delivery.

COVERAGE PERIOD
Coverage will begin on December 21, 2023. Coverage will expire on December 21, 2024.

FEEDBACK FORM
A feedback form has been created for the technician to provide Polaris with an overall
satisfaction rating for the instructions, provide comments on your experience or
upload pictures/video. The form is viewable on mobile devices by scanning the QR
code or on a PC by clicking HERE.

The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
ISA-23-02 (R01)

© 2023 Polaris Inc.

Page 2 of 4

R E PA I R P R O C E D U R E
TOOLS REQUIRED
• Digital Wrench II®
• Battery Tender (Minimum 1 Amp)
• MultiLink XP Cables

ECM REPROGRAMMING PROCEDURE
PROGRAMMING PROCEDURE

7. Select Vehicle Update.

1. Park motorcycle on a flat surface, fully extend side
stand, and make sure vehicle is stable.
2. Turn off the motorcycle.
3. Verify that Digital Wrench II version 1.0.56 or later
has been installed on your PC or laptop. For
installation instructions, Click HERE to view the
Digital Wrench II user manual or visit “Other
Publications” on the left navigation menu of the DEX
STOP site.
4. Connect MultiLink XP cables to PC and motorcycle.
Then power on the motorcycle. Do NOT start.
CAUTION
Make sure the vehicle has sufficient battery voltage and
is connected to a battery tender before the reflash.
Failure to do so may result in a reflash crash and
damage the ECM.

8. Select Continue.

5. Open the Digital Wrench II application.
6. Select Auto Identify.

The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
ISA-23-02 (R01)

© 2023 Polaris Inc.

Page 3 of 4

9. Select Engine Control Module, Then select Update
ECU.

NOTICE
Digital Wrench II will automatically identify current
software and determine if an update is required.
NOTICE
Stage Calibrations: If a motorcycle is equipped with an
Indian Motorcycle stage calibration, Digital Wrench II
will identify and update to the latest stage calibration.
10. Once the update is complete, select the continue
button and leave Digital Wrench II connected and the
ignition powered ON. Do NOT touch the motorcycle
for 40 seconds.
11. Power the ignition off and wait 130 seconds.
IMPORTANT
Do not touch the power or controls during this time.
12. Power ON and Check / clear any stored fault codes,
disconnect Digital Wrench II.
13. Submit a Service Bulletin Warranty Claim for Indian
Motorcycle® ISA-23-02.

The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
ISA-23-02 (R01)

© 2023 Polaris Inc.

Page 4 of 4

Date: December 22, 2023
ATTN: All Service Personnel
Subject: Service Advisory IND-23-02 Released
Service Advisory ISA-23-02
Indian Motorcycle has determined that on MY23 Chief, Chief Bobber, Super Chief,
and Sport Chief the speedometer may not display the correct vehicle speed until
the engine speed first exceeds 1200 RPM while in gear following the initial key
cycle.
To address this concern, Indian Motorcycle has released this Service Advisory to
instruct dealers to reflash affected vehicles with an updated Engine Control Module
(ECM) Calibration.
View ISA-23-02 Service Advisory

Affected Units
2023 Chief, Chief Bobber, Super Chief, and Sport Chief
Reference Unit Inquiry on the dealer website or the Service Communications list on
the STOP site to look up affected units.
Please contact Indian Motorcycle Service by phone at 800-330-9407 or through Ask
Polaris with any questions or concerns.

Thank you for your attention.
Sincerely,
- Indian Motorcycle Service

© 2023 Polaris Industries Inc. | 2100 Highway 55, Medina, MN 55340

ISA-23-02 Service Advisory DEX Alert
DEX Alert
Group: Communication
Start Date: 12/21/2023
Removal Date: 2/21/2024
Title: Service Advisory ISA-23-02 Released
Alert Text:
Indian Motorcycle has determined that on MY23 Chief, Chief Bobber, Super Chief, and Sport Chief
the speedometer may not display the correct vehicle speed until the engine speed first exceeds
1200 RPM while in gear following the initial key cycle.
To address this concern, Indian Motorcycle has released this Service Advisory to instruct dealers to
reflash affected vehicles with an updated Engine Control Module (ECM) Calibration.
Click HERE to view Service Advisory ISA-23-02.