Bulletin No.: 13342
Date: November 2013

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Power Seat Wiring Harness Chafing

MODELS:

2013 Chevrolet Malibu
Equipped with 8-Way Power Front Seat Feature (AG1/AG2) and without
Memory Seat Feature (A45)

All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2013 model year Chevrolet Malibu vehicles that are equipped with the 8-way power
front seat feature (AG1/AG2) and without the memory seat (A45). The power seat wiring
harness may contact the seat frame and chafe the harness. If the harness wears enough to
expose the wires, a short circuit could occur. This could cause unintended movement of the
seat, the seat to become inoperative, sparking under the seat, flickering lights, smoke, or in
rare cases, a fire.
CORRECTION
Dealers are to inspect and, if necessary, repair the wire harness. Dealers are to also inspect
for the presence of protective tape and a protective sleeve, and add tape and a protective
sleeve to the wire harness as required.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will
not have a report available if they have no involved vehicles currently assigned.
Copyright 2013 General Motors. All Rights Reserved.

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November 2013

Bulletin No.: 13342

The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
19257633

Description
PROTECTOR, F/SEAT WRG HARN

Obtain Locally

VELCRO TAPE, BLACK, #190984, 25.4 mm (1 in)

Obtain Locally

TIE STRAP, GENERAL PURPOSE, 152 mm-203mm
(6-8 in)

Quantity/Vehicle
1-2 (if req'd)
50-100 mm
(2-4 in)
1

SERVICE PROCEDURE

3642508

Note: On certain 2013 model year Malibu vehicles with the non-memory power seat option,
the wiring harness may wear against the seat frame. Inspect the seat wiring harness on
vehicles equipped with driver seat RPO AG1-A45 or passenger seat RPO AG2. Wire harness
abrasion occurs at the forward, outboard frame on either driver or passenger seat. Refer to the
photograph to review the area (1) to examine.
1. Determine if the driver and/or passenger seat must be inspected by reviewing seat RPO
information.
2. Remove the driver and/or passenger seat outer recliner finish cover (2). Refer to Driver or
Passenger Seat Outer Recliner Finish Cover Replacement in SI.

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November 2013

Bulletin No.: 13342

3642534

3. Examine the seat wiring harness (4) to determine if it has a harness protector (1),
tie strap (3) and Velcro tape patch (2) on the front edge of the seat frame.


If the harness protector, tie strap and Velcro tape patch are present, no further action is
required. Install the driver and/or passenger seat outer recliner finish cover. Refer to
Driver or Passenger Seat Outer Recliner Finish Cover Replacement in SI.



If the harness protector, tie strap and Velcro tape patch are NOT present, proceed to
step 4.

4. Inspect the seat wire harness wrapping for damage. If the wiring insulation becomes worn
or cut through to the conductor a short to the grounded seat frame may occur. Repair wire
harness, if necessary. Refer to the appropriate wire repair procedures in SI.

3642530

5. Cut a 25 mm (1 in) piece of Velcro tape. Use the loop side of the tape for the repair.

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Bulletin No.: 13342

3642545

6. Apply the loop side of the Velcro tape (2) around the seat frame edge (1) as shown in
photograph. ‘A’ portion of photograph shows a seat frame edge without Velcro tape. The
‘B’ portion of the photograph shows the Velcro tape applied to the seat frame edge.

3642534

7. Wrap the protector sleeve (1) round the wire harness (4) in the area that will come in
contact with the seat frame edge.
8. Install the tie strap (3) around the wire harness (4) and metal bar to secure the protector.
9. Cycle the front seat height and tilt adjustment 3 full times and inspect afterwards that the
reworked area is still intact.
10. Install the driver and/or passenger seat outer recliner finish cover. Refer to Driver or
Passenger Seat Outer Recliner Finish Cover Replacement in SI.

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November 2013

Bulletin No.: 13342

COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be
provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100240

*

Labor
Time
0.3

Net
Item
N/A

9100241

Add: Second Seat
Inspect and Install Tape & Sleeve to Wire Harness (One
Seat Only)

0.2
0.5

*

9100242

Add: Repair Wire
Inspect and Install Tape & Sleeve to Wire Harness (Both
Seats)

0.3
0.9

*

Add: Repair Wire

0.6

Description
Inspect Seat Harness – No Further Action Req'd

The amount identified in “Net Item” should represent the actual cost of the Velcro needed
to perform the required repairs, not to exceed $0.40 USD/CAD.

CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
DEALER RECALL RESPONSIBILITY – For US (US States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to

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November 2013

Bulletin No.: 13342

contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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November 2013

Bulletin No.: 13342
December 2013

Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2013 model year Chevrolet Malibu vehicles that are equipped with the 8-way power
front seat feature and without the memory seat. As a result, GM is conducting a safety recall.
We apologize for this inconvenience. However, we are concerned about your safety and
continued satisfaction with our products.

IMPORTANT




Your vehicle is involved in safety recall 13342.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

The power seat wiring harness may contact the seat frame and
chafe the harness. If the harness wears enough to expose the
wires, a short circuit could occur. This could cause unintended
movement of the seat, the seat to become inoperative, sparking
under the seat, flickering lights, smoke, or possibly a fire.

What will we
do?

Your GM dealer will inspect and, if necessary, repair the wire
harness. Your dealer will also inspect for the presence of protective
tape and a protective sleeve, and add tape and a protective sleeve
to the wire harness as required. This service will be performed for
you at no charge. Because of service scheduling requirements, it
is likely that your dealer will need your vehicle longer than the
inspection time of approximately 20-30 minutes. If the inspection
determines that additional repairs are required, those repairs can
take up to 1 hour.
If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of
courtesy transportation while your vehicle is at the dealership for
this repair. Please refer to your Owner Manual and your dealer for
details on courtesy transportation.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.

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November 2013

Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Bulletin No.: 13342
Text Telephones
(TTY)
1-800-833-2438

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 13V566.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
GM Recall #13342