13323A Service Bulletin/Repair Instructions

Bulletin No.: 13323A

Date: October 2013
Recall Bulletin
F/CMVSS NONCOMPLIANCE RECALL

SUBJECT:
Manual Seatback Recliner Lever
MODELS:
2014 Chevrolet Silverado

2014 GMC Sierra

1500 Series Equipped with Manual Reclining Seatback
This bulletin has been revised to include a copy of the customer letter. Please discard all

copies of bulletin 13323.

Stop delivery of all involved vehicles until the repair contained in this bulletin has been

performed on the vehicle. All involved vehicles that are in dealer inventory must be

held and not delivered to customers, dealer traded, or used for demonstration purposes

until the repair contained in this bulletin has been performed on the vehicle.
CONDITION

General Motors has decided that certain 2014 model year Chevrolet Silverado and GMC

Sierra 1500 Series vehicles, equipped with a manual reclining seatback, fail to conform to

Federal/Canada Motor Vehicle Safety Standard 202a for head restraints. On some of these

vehicles, either front seat may display seatback movement. If the vehicle is struck from

behind, the head restraint may not meet the dynamic performance requirements, which could

increase the risk of injury.

CORRECTION

Dealers are to inspect the seatback recliner mechanism and make any necessary

adjustments.

VEHICLES INVOLVED

All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle

History screen in GM Global Warranty Management system. Dealership service personnel

should always check this site to confirm vehicle involvement prior to beginning any required

inspections and/or repairs. It is important to routinely use this tool to verify eligibility because

not all similar vehicles may be involved regardless of description or option content.

Copyright 2013 General Motors. All Rights Reserved .
Page 2
October 2013
Bulletin No.: 13323A
For dealers with involved vehicles, a listing with involved vehicles containing the complete

vehicle identification number, customer name, and address information has been prepared

and will be provided to US and Canadian dealers through the GM GlobalConnect Recall

Reports, or sent directly to export dealers. Dealers will not have a report available if they

have no involved vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle

Registration Records. The use of such motor vehicle registration data for any purpose other

than follow-up necessary to complete this recall is a violation of law in several

states/provinces/countries. Accordingly, you are urged to limit the use of this report to the

follow-up necessary to complete this recall.

PART INFORMATION

Front seatback lumbar handles, if needed, are to be obtained from General Motors Customer

Care and Aftersales (GMCC&A). Normal orders should be placed on a DRO = Daily

Replenishment Order. In an emergency situation, parts should be ordered on a CSO =

Customer Special Order.

SERVICE PROCEDURE

Seat Inspection

1.
Determine if the front driver and passenger seats are 8-way power seats or 2-way manual

seats. Perform the seat inspection on seats equipped with the 2-way manual recliner

option by proceeding to step 2.
2.
It is important to ensure that the recliners are fully locked when adjusting the cable. To

ensure the recliners are fully locked follow steps 2.1-2.5.

2.1 Lift the recliner handle and allow the seatback to come to the full forward position

(Caution: seatback may come forward forcefully.)

2.2 Release the recliner handle

2.3 Gently push the seatback rearward until it locks in its first position.

2.4 Shake the seatback forward and rearward at least 3 times to verify it is fully locked.

2.5 Make sure the recliner lever is not moved/bumped/nudged out of position during the

adjustment process.
Page 3
October 2013
Bulletin No.: 13323A
3630307
3. Using a tape measure, measure the travel of the recliner handle. Follow steps- 3.1-3.4.

3.1 Route the tape measure from the bottom of the front seat cushion outer finish cover

(1) upward and behind the recliner handle (2) as shown in the photograph.

3.2 Ensure your sight line is eye level with the tape measure and recliner handle.

3.3 Turn the recliner handle upward to the top position of the handle.

3.4 Measure where the top of the handle (3) intersects with the measuring tape.

 If the seatback moves BEFORE 202 mm (7.95 in), proceed to the Recliner Cable

Adjustment procedure in this bulletin.

 If the seatback does NOT move before the top of the recliner handle reaches the

202 mm (7.95 in) specification, no further action is required.

Recliner Cable Adjustment

1. It is important to ensure that the recliners are fully locked when adjusting the cable. To

ensure the recliners are fully locked follow steps 1.1-1.5.

1.1 Lift the recliner handle and allow the seatback to come to the full forward position

(Caution: seatback may come forward forcefully.)

1.2 Release the recliner handle

1.3 Gently push the seatback rearward until it locks in its first position.

1.4 Shake the seatback forward and rearward at least 3 times to verify it is fully locked.

1.5 Make sure the recliner lever is not moved/bumped/nudged out of position during the

adjustment process.
Page 4
October 2013
Bulletin No.: 13323A
3627548
(4) Recliner Lever (5) Recliner Handle
2.
Remove the front seat cushion outer finish cover. Refer to Front Seat Cushion Outer

Finish Cover Replacement. If the driver seat is equipped with the manual lumbar option,

refer to Driver Seat Manual Lumbar Option in this bulletin.
3.
Locate the recliner cable adjuster (1).
3627000
4.
Squeeze the recliner cable adjuster tabs (2) and push on the recliner cable adjuster pad

(3) to unlock the recliner cable adjuster (1). Unlocking the adjuster will permit the cable to

be adjusted.
Page 5
October 2013
Bulletin No.: 13323A
3627546
(1) End Gap (2) Ferrule (3) Z-Fitting (4) Recliner Lever
5.
Insert a dime into the cable end gap.
6.
While holding the dime in place, adjust the play in the cable so the ferrule, the dime and

the Z-fitting are gently touching. Make sure the recliner lever is not

moved/bumped/nudged out of position during the adjustment process.
3627007
7. Push the recliner cable adjuster pad (3) to lock the recliner cable adjuster. Remove the

dime. The adjusting process is now complete.
Page 6
October 2013
Bulletin No.: 13323A
Note: The cable end gap may increase or decrease a small amount once the recliner cable

adjuster is placed in the lock position.
3627009
8.
Verify the cable adjustment was successful: Temporarily place recliner handle onto the

recline spline and perform steps 8.1-8.4.

8.1 Lift the recliner handle and allow the seatback to come to the full forward position.
Caution: The seatback may come forward forcefully.

8.2 Release the recliner handle.

8.3 Gently push the seatback rearward until it locks in its first position.

8.4 Shake the seatback forward and rearward at least 3 times to verify it is fully locked.

There should be no movement of the seatback beyond a small amount of lash, and

no ratcheting sound.
9.

If the seat remained locked in position after performing steps 8.1-8.4, proceed to

step 9.

If the seat did NOT remain locked in position after performing steps 8.1-8.4, go

back to step 2 to re-adjust the recliner cable. Perform steps 8.1-8.4 after adjusting

the recliner cable.
Perform the final verification by completing steps 9.1-9.8.

9.1
Lift the recliner handle and adjust the seat back to a reclined position.
9.2
Release the recliner handle.
9.3
Grab both sides of the top of the seat and push rearward, then pull forward and then

push rearward again to verify the seatback is fully locked. There should be no

movement of the seatback beyond a small amount of lash, and no ratcheting sound.
9.4
Push the outboard top corner of the seat back rearward firmly.
9.5
Push the inboard top corner of the seat back rearward firmly.
9.6
Push the outboard top corner of the seat back rearward firmly.
9.7
There should be no movement of the seatback beyond a small amount of lash, and

no ratcheting sound during steps 9.3-9.6.
Page 7

9.8
October 2013
Bulletin No.: 13323A
There must be clearance between the ferrule and Z-fitting. The cable must not have

tension.


If the seat is OK in steps 9.7 and 9.8, remove the recliner handle and proceed to

step 10.

If there was movement of one or both sides of the seat or a ratcheting sound, or

no clearance between the ferrule and the Z-fitting, go back to step 2 and readjust the recliner cable. Perform steps 9.1-9.8 after adjusting the recliner cable.
10. Install the front seat cushion outer finish cover. Refer to Front Seat Cushion Outer Finish

Cover Replacement.

Driver Seat with Manual Lumbar Option

Note: Driver seats equipped with a manual lumbar handle will require a new handle. The

manual lumbar handle must be broken off to remove the front seat cushion outer finish cover.

Follow the instructions in SI to remove the front seat cushion outer finish cover. Use the

procedure below to remover the manual lumbar handle.

1. Insert a flat-blade screw driver into the manual lumbar handle collar slot.
3630319
Note: There are two slots (1) on the handle collar. BOTH slots (1) must be broken to remove

the handle. Refer to the photograph. Portion ‘A’ of the photograph shows the unbroken slots

(1). Portion ‘B’ of the photograph shows the two broken slots (2).
Page 8
October 2013
Bulletin No.: 13323A
3630332
Caution: Do NOT twist the screw driver in the slot to avoid damaging lumbar spline and

locating tab. Carefully pry inward with the screw driver until the slot breaks to avoid damaging

the front seat cushion outer finish cover.

2. Using a flat-blade screw driver, pry inward toward the front seat cushion outer finish cover

to snap the slot on the handle collar.

3. After completing the Recliner Cable Adjustment procedure and installing the front seat

cushion outer finish cover, install a new manual lumbar handle.

COURTESY TRANSPORTATION – For US and Canada

The General Motors Courtesy Transportation program is intended to minimize customer

inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited

Warranties. The availability of courtesy transportation to customers whose vehicles are within

the warranty coverage period and involved in a product program is very important in

maintaining customer satisfaction. Dealers are to ensure that these customers understand

that shuttle service or some other form of courtesy transportation is available and will be

provided at no charge. Dealers should refer to the General Motors Service Policies and

Procedures Manual for Courtesy Transportation guidelines.

WARRANTY TRANSACTION INFORMATION

Submit a transaction using the table below. All transactions should be submitted as a ZFAT

transaction type, unless noted otherwise.

Labor

Code

9100185

9100186
Description
Labor

Time
Seat Inspection (no further action required)

Adjust Seat Recliner Cable (one seat) (inc. seat inspect)
0.2

0.4
Add: Second Seat

Add: Driver Manual Lumbar
0.2

0.2
Page 9
October 2013
Bulletin No.: 13323A
CUSTOMER NOTIFICATION – For US and Canada

General Motors will notify customers of this recall on their vehicle (see copy of customer letter

included with this bulletin).

CUSTOMER NOTIFICATION – For Export

Letters will be sent to known owners of record located within areas covered by the US

National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers

should notify customers using the attached sample letter.

DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and

Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used

item of motor vehicle equipment (including a tire) covered by this notification under a sale or

lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is

subject to a recall of this type must be adequately repaired within a reasonable time after the

customer has tendered it for repair. A failure to repair within sixty days after tender of a

vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is

not adequately repaired within a reasonable time, the customer may be entitled to an identical

or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a

reasonable allowance for depreciation. To avoid having to provide these burdensome

remedies, every effort must be made to promptly schedule an appointment with each customer

and to repair their vehicle as soon as possible. In the recall notification letters, customers are

told how to contact the US National Highway Traffic Safety Administration if the recall is not

completed within a reasonable time.

This bulletin is notice to you that the new motor vehicles included in this recall may not

comply with the standard identified above. Under Title 49, Section 30112 of the United

States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows

does not comply with an applicable Federal Motor Vehicle Safety Standard. As a

consequence, if you sell any of these motor vehicles without first performing the recall

correction, your facility may be subject to a civil penalty for each such sale.

DEALER RECALL RESPONSIBILITY - All

All unsold new vehicles in dealer's possession and subject to this recall must be held and

inspected/repaired per the service procedure of this recall bulletin before customers take

possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless

of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for

which there is no customer information indicated on the dealer listing, are to be contacted by

the dealer. Arrangements are to be made to make the required correction according to the

instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin

for your use in contacting customers. Recall follow-up cards should not be used for this

purpose, since the customer may not as yet have received the notification letter.
Page 10
October 2013
Bulletin No.: 13323A
Page 11
October 2013
Bulletin No.: 13323A
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in

your facility for service in the future, you must take the steps necessary to be sure the recall

correction has been made before selling or releasing the vehicle.
Page 12
October 2013
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that

may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,

equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to

your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
Bulletin No.: 13323A

We Support

Voluntary Technician

Certification
Page 13
October 2013
Bulletin No.: 13323A

October 2013
Dear General Motors Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and

Motor Vehicle Safety Act.

General Motors has decided that certain 2014 model year Chevrolet Silverado and GMC

Sierra 1500 Series vehicles, equipped with a manual reclining seatback, fail to conform to

Federal/Canada Motor Vehicle Safety Standard 202a for head restraints. As a result, GM is

conducting a recall. We apologize for this inconvenience. However, we are concerned about

your safety and continued satisfaction with our products.
IMPORTANT






Your vehicle is involved in recall 13323.

Schedule an appointment with your GM dealer.

This service will be performed for you at no charge.
Why is your

vehicle being

recalled?
Either front seat in your vehicle may display seatback movement. If

the vehicle is struck from behind, the head restraint may not meet

the dynamic performance requirements, which could increase the

risk of injury.
What will we

do?
Your GM dealer will inspect the seatback recliner mechanism and

make adjustments, if necessary. This service will be performed for

you at no charge. Because of service scheduling requirements, it

is likely that your dealer will need your vehicle longer than the

actual inspection and, if necessary, service correction time of

approximately 15 to 50 minutes.

If your vehicle is within the New Vehicle Limited Warranty, your

dealer may provide you with shuttle service or some other form of

courtesy transportation while your vehicle is at the dealership for

this repair. Please refer to your Owner Manual and your dealer for

details on courtesy transportation.
What should

you do?
You should contact your GM dealer to arrange a service

appointment as soon as possible.
Do you have

questions?
If you have questions or concerns that your dealer is unable to

resolve, please contact the appropriate Customer Assistance

Center at the number listed below.

Division
Number
Chevrolet

GMC

Guam

Puerto Rico – English

Puerto Rico – Español

Virgin Islands
1-800-630-2438

1-866-996-9463

1-671-648-8450

1-800-496-9992

1-800-496-9993

1-800-496-9994
Text Telephones

(TTY)

1-800-833-2438

1-800-462-8583
Page 14
October 2013
Bulletin No.: 13323A
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied

we have done our best to remedy this condition without charge and within a reasonable time,

you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200

New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at

1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a

copy of this notice to the lessee within ten days.

Jim Moloney

General Director,

Customer and Relationship Services

GM Recall #13323

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