Bulletin No.: 13284A
Date: October 2013

Recall Bulletin

F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:

Air Bag Warning Label - Loss of Adhesion

MODELS:

2013-2014 Chevrolet Camaro Coupe

This bulletin has been revised to include a copy of the customer notification letter.
Please discard all copies of bulletin 13284.
Vehicles involved in this noncompliance recall were placed on stop delivery September
19, 2013. Completion of the service procedure contained in this bulletin will release the
vehicle from stop delivery and allow a dealer to deliver the vehicle to a customer.
CONDITION
General Motors has decided that certain 2013-2014 model year Chevrolet Camaro Coupe
vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard (MVSS) 208.
These vehicles were built with one or two sunshades that may have air bag warning labels that
were not properly adhered.
CORRECTION
Dealers are to inspect the air bag warning label on each of the sunshades for proper
adhesion. If required, the sunshade will be replaced.
Because the inspection can easily be performed by the customer, and to reduce their
inconvenience, an inspection procedure will be mailed to customers. If, however, the
customer is uncomfortable performing the inspection, they will be instructed to contact their
dealer for the inspection.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to US and Canadian dealers through the GM GlobalConnect Recall
Copyright 2013 General Motors. All Rights Reserved.

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Bulletin No.: 13284A

Reports. Dealers will not have a report available if they have no involved vehicles currently
assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
92236026
92236029
92236027
92236030

Description
Black Driver Sunshade
Black Passenger Sunshade
Gray Driver Sunshade
Gray Passenger Sunshade

Quantity/Vehicle
1 (if req’d)
1 (if req’d)
1 (if req’d)
1 (if req’d)

Note: It is estimated that only a small number of the involved vehicles will require sunshade
replacement. Please order parts accordingly.
SERVICE PROCEDURE

3620946

Note: Certain 2013-2014 Chevrolet Camaro Coupe vehicles were built with one or two
sunshades that may have air bag warning labels that have started to peel off, or have fallen off
completely.
1. Inspect the air bag warning label on each of the sunshades for proper adhesion.


If the air bag warning label is properly attached to the sunshade, no further action is
required.



If the air bag warning label has fallen off or has started to peel off, replace the
sunshade. Proceed to step 2.

2. Remove the sunshade from the vehicle. Refer to Sunshade Replacement (Coupe) in SI.

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Bulletin No.: 13284A

3. Install a new sunshade. Refer to Sunshade Replacement (Coupe) in SI.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be
provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100167
9100168

Description
Inspect Air Bag Warning Label (Both Sunshades)
Replace Sunshade (Includes Inspection)
Add: 0.1 to Replace Two Sunshades

Labor
Time
0.2
0.3

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and
Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United
States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows
does not comply with an applicable Federal Motor Vehicle Safety Standard. As a

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Bulletin No.: 13284A

consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.
DEALER RECALL RESPONSIBILITY - All
All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your facility for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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October 2013

Bulletin No.: 13284A
October 2013

Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has decided that certain 2013-2014 model year Chevrolet Camaro Coupe
vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 208.
As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are
concerned about your safety and continued satisfaction with our products.

IMPORTANT



Why is your
vehicle being
recalled?
What will we
do?

Your vehicle is involved in recall 13284.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.
The air bag warning labels on the sunshades may not adhere to the
sunshade and may fall off or begin to peel away from the sunshade.
Your GM dealer will inspect the label on each of the sunshades for
proper adhesion. If required, the sunshade will be replaced.
This service will be performed for you at no charge. Because of
service scheduling requirements, it is likely that your dealer will
need your vehicle longer than the actual inspection and service
correction time of approximately 20 minutes.
Since the inspection can be performed easily, and to reduce your
inconvenience, we have included the inspection procedure with this
letter. If you desire, however, your dealer will perform the
inspection at no charge.
If you perform the inspection and the label is properly attached to
the sunshade, please complete the enclosed prepaid response form
and return it to us in the mail. We will close the recall on your
vehicle.
If the label has fallen off or has started to peel off the sunshade,
please contact your dealer as soon as possible and schedule an
appointment to have a new sunshade installed.

What should
you do?

If you would like your GM dealer to perform the inspection, or if you
have performed the inspection and the airbag label has fallen off or
is starting to peel off of the sunshade, you should contact your GM
dealer to arrange a service appointment as soon as possible.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.

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October 2013
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-630-2438
1-671-648-8450
1-800-496-9992
1-800-496-9993
1-800-496-9994

Bulletin No.: 13284A
Text Telephones
(TTY)
1-800-833-2438

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 13V463.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.

Jim Moloney
General Director,
Customer and Relationship Services

GM Recall #13284