GM Bulletin No.: 13141
Date: May 2013

Service Bulletin

SERVICE UPDATE
SUBJECT:

Service Update for Inventory and Customer Vehicles
Incorrect Rear Seat Head Restraints Installed
Expires with Base Warranty

MODELS:

2014 Chevrolet Impala
Equipped with Rear Seat Folding Head Restraints (AYR)

This service update includes vehicles in dealer inventory and customer vehicles that
return to the dealership for any reason. This bulletin will expire at the end of the involved
vehicle's New Vehicle Limited Warranty period.
PURPOSE
This bulletin provides a service procedure to install rear seat folding head restraints on certain
2014 model year Chevrolet Impala vehicles that were ordered with rear seat folding head
restraints (AYR). The rear seats in these vehicles were built with 2-way head restraints rather
than the folding head restraints.
This service procedure should be completed as soon as possible on involved vehicles
currently in dealer inventory and customer vehicles that return to the dealer for any type
of service during the New Vehicle Limited Warranty coverage period.
VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System –
Investigate Vehicle History Application. Dealership technicians should always check this site to
confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
important to routinely use this tool to verify eligibility because not all similar vehicles may be
involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the “Service
Update Bulletin Information” link under the “Service” tab in GM GlobalConnect (US) or attached
to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that
return for service, for any reason, and are still covered under the vehicle's base warranty should
also be checked for vehicle eligibility.

Copyright 2013 General Motors. All Rights Reserved.

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May 2013

Bulletin No.: 13141

PART INFORMATION
Parts Pre-Ship Information
Important: Rear seat head restraints for involved vehicles will be pre-shipped to involved
dealers of record. This pre-shipment is scheduled to begin the week of May 20,
2013, and will be 100% of each dealer’s involved vehicles. Pre-shipped parts will be
charged to dealer’s open parts account.
Additional parts, if required, are to be obtained from GMCC&A. Please refer to your “involved
vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily
Replenishment Order. In an emergency situation, parts should be ordered on a CSO =
Customer Special Order.
Part Number
23155382

Description
RESTRAINT, R/SEAT HD (TITANIUM)

Quantity/Vehicle
2

SERVICE PROCEDURE

2912351

Note: Remove and replace both rear seat head restraints.
1.

Lower the seat back forward to gain space between the rear seat head restraint and the
roof.

2.

Depress the large button on the rear seat head restraint guide and raise the rear seat head
restraint to the full up position.

3.

Insert a small diameter tool into the hole on the inboard side of both rear seat head restraint
guides and pull upward to remove the rear seat head restraint.

4.

Install two new rear seat head restraints.

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
Description
9100035 Install Rear Seat Head Restraints

Labor
Time
0.3

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May 2013

Bulletin No.: 13141

DEALER PROGRAM RESPONSIBILITY
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your
facility for service in the future, and the vehicle is still covered under the New Vehicle Limited
Warranty, you must take the steps necessary to be sure the service update correction has been
made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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