Bulletin No.: 13116
Date: May 2013

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT: Loosening of the Wheel Nuts
MODELS:

2013 Cadillac SRX Equipped with 18” Wheels (RV1/RT4)

All involved vehicles that are in dealer inventory must be held and not delivered to
customers, dealer traded, or used for demonstration purposes until the repair contained
in this bulletin has been performed on the vehicle.
CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2013 model year Cadillac SRX vehicles with 18 inch wheels and that have not had
service that required removal and reinstallation of the wheels. These vehicles may experience
loosening of the wheel nuts. If this occurs, a creaking, rattling or grinding noise may originate
from the wheel area. A steering vibration may also be present. If unnoticed or ignored, one or
more of the wheel lug nuts could detach, or fatigue. The wheel attachment studs may fracture.
If this happens while the vehicle is moving, a crash could result without prior warning.
CORRECTION
Dealers are to perform a tire rotation.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports,
or sent directly to export dealers. Dealers will not have a report available if they have no
involved vehicles currently assigned.
Copyright 2013 General Motors. All Rights Reserved.

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May 2013

Bulletin No.: 13116

The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
No parts are required for this recall.
SERVICE PROCEDURE
Warning: Perform the service procedure in this bulletin to ensure the wheel nuts are properly
tightened to the torque specification provided in SI. Improperly tightened wheel nuts can
damage the wheel studs. This can cause a wheel to come off when the vehicle is moving,
causing loss of control and possibly personal injury. An improperly tightened wheel nut can
also lead to brake pulsation and rotor damage. In order to avoid personal injury or expensive
brake repairs, evenly tighten the wheel nuts to the torque specification provided in SI.
Perform a tire rotation. Refer to Tire and Wheel Removal and Installation and Tire Rotation in
SI.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be
provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
V2827

Description
Tire Rotation

Labor
Time
0.3

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.

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May 2013

Bulletin No.: 13116

DEALER RECALL RESPONSIBILITY – For US States, Territories, Possessions and Export
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.

bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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