GM Bulletin No.: 12262A
Date: February 2013

Service Bulletin

SERVICE UPDATE
SUBJECT:

Service Update for Inventory and Customer Vehicles
Seat Memory Control Module Reprogram
Expires with Base Warranty

MODELS:

2013 Cadillac ATS, SRX, XTS
Equipped with Seat Memory Feature

This service procedure in this bulletin has been revised. The following Note statement
has been added to Step 2.3: During the programming event, a warning message may
appear on the TIS2WEB screen that states the data files already exist in the module.
Ignore the warning message and program the module.
Please discard all copies of bulletin 12262, issued January 2013.

PURPOSE
This bulletin provides a service procedure to reprogram the seat memory control module on
certain 2013 model year Cadillac ATS, SRX, and XTS vehicles, equipped with the seat memory
feature. The reprogram will remove the automatic seat memory recall function from the key
fobs. Customers have commented on the dissatisfaction of the key fob automatic memory
function.
Depending on the vehicle model and options, the position of the driver seat, outside mirrors,
power tilt and telescoping steering column, and adjustable pedals can be stored in the 2
memory buttons located either on the driver door or driver seat. In addition, the key fobs also
store these positions. Whenever the ignition is placed in the OFF/LOCK position, the vehicle
will automatically store the current settings to the key fob that was used to start the vehicle. If
any adjustments were made to the seat, mirrors, steering column, or pedals these new settings
will be different from what is stored in the door/seat switches. If the Auto Memory Recall feature
is enabled in the vehicle personalization menu, the next time the vehicle is started, the recalled
seating position could be the position stored in the fob, which may not be the desired position of
the driver.
This service procedure should be completed as soon as possible on involved vehicles
currently in dealer inventory and customer vehicles that return to the dealer for any type
of service during the New Vehicle Limited Warranty coverage period.
Copyright 2013 General Motors. All Rights Reserved.

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February 2013

Bulletin No.: 12262A

VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System –
Investigate Vehicle History Application. Dealership technicians should always check this site to
confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
important to routinely use this tool to verify eligibility because not all similar vehicles may be
involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the “Service
Update Bulletin Information” link under the “Service” tab in GM GlobalConnect (US) or attached
to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that
return for service, for any reason, and are still covered under the vehicle's base warranty should
also be checked for vehicle eligibility.
PART INFORMATION
No parts are required for this service update.
SERVICE PROCEDURE
Seat Memory Control Module Reprogramming
Do not attempt to order the calibration number from GM Customer Care and Aftersales. The
calibration numbers required for this service procedure are programmed into control modules
via a Multiple Diagnostic Interface (MDI) with the calibration update. When using a MDI for
reprogramming, ensure that it is updated with the latest software version. Use TIS2WEB on or
after 01/16/13 to obtain the calibration. If you cannot access the calibration, call the Techline
Customer Support Center and it will be provided.
For step-by-step programming instructions, please refer to SI and the Techline Information
System (TIS) terminal.
1.

Verify that there is a battery charge of 12 to 15 volts. The battery must be able to maintain
a charge during programming. Only use an approved Midtronics® PSC 550 Battery
Maintainer (SPS Programming Support Tool EL-49642) or equivalent to maintain proper
battery voltage during programming.

2.

Reprogram the seat memory control module. Refer to SI and Service Programming System
(SPS) documentation for programming instructions, if required.
2.1 Connect the MDI to the vehicle.
2.2 Select J2534 MDI and Reprogram ECU from the Select Diagnostic Tool and
Programming Process screen.

Note: During the programming event, a warning message may appear on the TIS2WEB screen
that states the data files already exist in the module. Ignore the warning message and program
the module.
2.3 For Cadillac XTS and ATS, select K40 Seat Memory Control Module -- Programming
from the Supported Controllers screen. For Cadillac SRX, select MSM Memory Seat
Module ---Programming from the Supported Controllers screen.
2.4 Follow the on-screen instructions.
2.5 For Cadillac XTS and ATS, proceed to Step 3. For Cadillac SRX, select MSM Memory
Seat Module --- Setup from the Supported Controllers screen.

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February 2013

Bulletin No.: 12262A

2.6 Follow the on-screen instructions. Proceed to step 3 after performing setup.
Note: After programming is completed, perform Steps 3-6 to avoid future misdiagnosis.
3.

Turn the ignition OFF for 10 seconds.

4.

Open and close the door.

5.

Connect the scan tool to the data link connector.

6.

With ignition ON and engine OFF, clear all diagnostic trouble codes (DTCs) from all
modules using a scan tool.

7.

For U.S.: Provide the customer with a copy of the applicable Owner Manual Insert located
in the GlobalConnect Library, message number D_0000072219 (ATS), D_0000072220
(SRX), and D_0000072222 (XTS). Review the changes with the customer, and offer to
place the insert in their owner manual.
For Canada: Provide the customer with a copy of the applicable Owner Manual Insert
located in the GlobalConnect Library; Service; Warranty Administration; Warranty
Administration Home Page, under column titled Field Actions/Recalls. Review the changes
with the customer, and offer to place the insert in their owner manual.
For GMOD Cadillac Europe: Provide the customer with a copy of the applicable Owner
Manual Insert attached. Details found on the GMOD Cadillac Europe Service Provider
(www.KWParts.com) website under the "Campaign" tab. Review the changes with the
customer, and place the insert in their owner manual.

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2719

Description
Reprogram Seat Memory Control Module

Labor
Time
0.3

DEALER PROGRAM RESPONSIBILITY
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your
facility for service in the future, and the vehicle is still covered under the New Vehicle Limited
Warranty, you must take the steps necessary to be sure the service update correction has been
made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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