File in Section:
Bulletin No.:

Service Bulletin

Date:

00 - General Information
13-00-89-004E
December, 2013

INFORMATION
Subject:

Car and Truck Fix it Right the First Time Issues

Models:

2014 and Prior GM Passenger Cars and Trucks

This bulletin has been revised to include updated information. Please discard Corporate
Bulletin Number 13-00-89-004D.

In order to access this bulletin electronically, go to the
SI Home Page and select the "Newest Bulletins" icon.
The documents are arranged by sub-section and then
by date (newest to oldest). Scroll down to "General
Information" then click on the latest "Fix it Right the
First Time" bulletin.

Field Product Reminder – Car Issues – Fix it Right the First Time
Model
Year(s)

Do This
Vehicle Line(s) / Condition

Don't Do This

Reference
Information/Bulletin

20132014

Volt — Multiple Navigation Radio
Screen Issues, Does Not
Recognize Global Positioning
System (GPS), Radio Screen Goes
Blank, No GPS Signal, Navigation
Stuck or Will Not Switch and Show
Correct Location

Check for loose coaxial
connection.

Replace radio.

PI1100

2014

Spark — A/C Inoperable, Blows
Warm Air

Replace the A/C Line,
install pressure switch
and harness.

Replace AC compressor
without diagnostics.

PI1121

2013

SRX — Heated Seat Indicator
Lights Momentarily When Activated
/ Heated Seats Inoperative / DTC
U1524 Stored

Replace the heated seat
control module.

Replace the center stack
or memory seat control
module.

PI0877A

20132014

VOLT, Terrain, Malibu, Equinox,
Cruze, Camaro, Verano, Regal,
Encore, LaCrosse — Radio Locks
Up and/or Resets, Bluetooth®
Pairing, Voice Recognition and
Navigation Updates

Update the radio
software through Radio
SPS Programming.

Replace the radio.

PI1114

Field Product Reminder – Truck Issues – Fix it Right the First Time
Model
Year(s)

Do This
Vehicle Line(s) / Condition

Don't Do This

Reference
Information/Bulletin

20132014

Terrain, Equinox — Creak or Pop
Type Noise Coming from
Windshield Area During Cold
Ambient Temperatures

Liberally spray lubricant
between the outside edge
of the windshield glass
and trim molding.

Replace or reseal the
windshield.

PI1120

20122013

Trax, Encore — Water
Accumulating in Door Sill Plate
Area / Slosh Type Noise

Punch holes in lower part
of weatherstrip per
diagram on each door
using similar tool.

Replace Weather Strip.

PI1117

Copyright 2013 General Motors LLC. All Rights Reserved.

Page 2

December, 2013

Bulletin No.: 13-00-89-004E

Field Product Reminder – Truck Issues – Fix it Right the First Time (cont'd)
Model
Year(s)

Do This
Vehicle Line(s) / Condition

Don't Do This

Reference
Information/Bulletin

2014

Silverado, Sierra — Normal
Characteristic - Drivers (Left)
Outside Rearview Mirror Takes
Longer to Clear Than
Passenger Side

Please share the detail
information with all
involved dealer personnel.

Replace mirror, wiring, or
controls.

PI1106

2013

Encore — Rear Brake Noise On
First Apply

Install damper on rear
caliper.

Install brake pads or
rotors.

PIC5927B

2010

SRX — Creak or Pop Noise Heard
from Front Hub Bearing While
Making Turns

Check front hub bearing
fastener torque.

Replace the rear HVAC
controls, or HVAC control
module.

PI1095

2013

SRX, XTS — Unwanted Activation
of Rear Heated Seats

For the SRX, reprogram
the HVAC control module
and rear seat heater
module. For the XTS,
check the BCM calibration
for the latest update and
reprogram the HVAC
control module.

Replace the rear HVAC
controls, or HVAC control
module.

PI1060A

20102014

SRX — Normal Characteristic High Pitched Whine or Squeal
Noise Coming from Front
Wheel Area

Explain to the customer
the noise they are hearing
is normal due to the
electrical current going
through the control
solenoids.

Replace wheel speed
sensors, struts or EBCM.

PI1107

2013

SRX — CD or DVD Player Will Not
Eject Disc

Test the multi-function
switch if it fails the test,
replace it.

Replace the CD player.

PI1113

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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