File in Section:
Bulletin No.:

Service Bulletin

Date:

00 - General Information
13-00-89-004C
October, 2013

INFORMATION
Subject:

Car and Truck Fix it Right the First Time Issues

Models:

2014 and Prior GM Cars and Trucks

This bulletin has been revised to include updated information. Please discard Corporate
Bulletin Number 13-00-89-004B.

In order to access this bulletin electronically, go to the
SI Home Page and select the "Newest Bulletins" icon.
The documents are arranged by sub-section and then
by date (newest to oldest). Scroll down to "General
Information" then click on the latest "Fix it Right the
First Time" bulletin.

Field Product Reminder – Car Issues – Fix it Right the First Time
Model
Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

Reference
Information/Bulletin

20132014

Sonic — Poor A/C
Performance, DTC B3933

Replace EAT (Evaporation Air
Temp) Sensor.

Replace AC compressor.

PI1044

20122013

Sonic — Odometer
Displaying Dashes Instead
of Miles or Kilometers

Reprogram IP Cluster w/new
software.

Replace IP Cluster.

PI1054

2013

ATS — Locking Fuel Door
Will Not Open or Difficult
to Open

Update the BCM Software.

Replace the Fuel Door.

PI1045

20132014

ATS — Front Seat Lateral or
Vertical Movement and/or
Click Type Noise

Lube the Seat Pan and Seat
Cushion Spring Hooks.

Replace the Seat Frame.

PI1070

20112014

CTS-V Coupe, CTS Coupe
— Information on Rear
Bumper Fascia and Quarter
Panel Paint Appearance

Use this PI to demonstrate
perception of rear fascia color
variation is by design.

Paint fascia, deck lid, or
quarter panels for this
condition.

PI0218A

2014

CTS — 2014 Cadillac CTS
New Model Features and
Service Guide

Review this PI to become more
familiar with the new 2014 CTS
sedan.

Perform warranty repairs
on items that are by
design.

PI1073

2014

CTS — Information On Front
Bumper Fascia To Hood And
Fender Panel Paint
Appearance

Use this PI to demonstrate
perception of front fascia color
variation is by design.

Do not paint fascia, hood
or fenders for this
condition.

PIC5909

2014

CTS — Information - Towing/
Transport Recommendations
for Cadillac ATS and CTS to
Avoid Vehicle Damage

Use tow eye provided in car and
wheel strap tie-downs when
towing the 2014 CTS sedan.
Review this your tow
companies.

Pull or tie down using
J-hooks or chains under
car. Vehicle damage
may occur.

PI0844A

Copyright 2013 General Motors LLC. All Rights Reserved.

Page 2

October, 2013

Bulletin No.: 13-00-89-004C

Field Product Reminder – Car Issues – Fix it Right the First Time (cont'd)
Model
Year(s)

Reference
Information/Bulletin

Vehicle Line(s) / Condition

Do This

Don't Do This

2013

Cruze — Hesitation at High
Ambient Temperature
Conditions

If the customers symptoms
match this description and there
are no DTCs set to aid in the
diagnosis, then a programming
update to the engine control
module may be needed.

Program the ECM if the
customer symptoms do
not match the PI
description. This
calibration will not fix
other driveability issues.

PI1052

2014

Corvette — 2014 Chevrolet
Corvette Stingray New
Model Features

Please read this for important
information about to help
answer possible customer
inquiries

N/A

PI1056

2014

Corvette — Corvette Being
Shipped with a
Transportation Cover

Please make sure to leave the
cover on the vehicle for
protection during storage and
offer the cover to the customer
at delivery.

Throw away the
transportation cover.

PI1066

2013

SRX, XTS — Unwanted
Activation of Rear Heated
Seats

Confirm issue and inform
customer engineering is
developing HVAC module
software.

Replace any rear heated
seat components for
false activation.

PI1060

20132014

ATS, XTS, SRX, CTS —
Engineering Information Power Driver Seat
Inoperative, Power Outside
Mirror Inoperative

Please contact engineers listed
in EI bulletin prior to performing
any repairs for memory seat
performance issues.

Replace any memory
seat components without
speaking with engineers.

PIE0269

Field Product Reminder – Truck Issues – Fix it Right the First Time
Reference
Information/Bulletin

Model Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

2007-2013

All Lines — Application of
Anti-Corrosion Materials

Use only these approved
materials and procedures
for this repair.

Use paint or
undercoating materials.

01-08-51-003D

2014

Sierra, Silverado —
Information on Tailgate
Hinge Lubrication

Ensure proper end gate
lubrication during regular
maintenance.

Overlook end gate
lubrication during regular
maintenance.

13-08-66-001

2014

Silverado, Sierra —
Information on Windshield
Wiper Blade Identification

Always check for correct
blade location when
servicing wipers.

Place blades in incorrect
locations.

13-08-43-001

2013-2014

Terrain, Equinox —
Malfunction Indicator Lamp
(MIL) Light On, Reduced
Power Mode, DTC Set, Poor
Performance/Shifts

Check for the ECM wiring
harness rubbing at the
ECM bracket and repair
the affected circuit.

Replace ECM or ECM
harness.

PI1067

2014

Silverado, Sierra —
Diagnostic Tips for Difficult
to Resolve Tire/Wheel
Vibration Concerns

For difficult to resolve
vibrations, the Electronic
Vibration Analyzer or
MTS4100 must be used
along with this
information.

Proceed with any tire,
wheel, or component
replacement unless the
frequency, order, and
magnitude of the
vibration is known.

13-03-10-002

2012-2014

Traverse, Enclave, Acadia
— Waterleak from Headliner
at A/C Outlet Vents or Dome
Light Above 2nd or 3rd Row
Seating Positions

Test Fixed Glass for Leak
Per Bulletin.

Replace the Sunroof
Module.

PI1061

2014

Acadia, Traverse, Enclave
— Inaccurate Fuel Gauge
Readings

Reprogram ECM.

Replace fuel sender of
fuel gauge.

PI1038A

2010-2013

SRX — Auto Reversal of
Front Door Windows

Reflash the BCM prior to
replacing window
regulator or motor.

Replace the window
motor or regulator.

PI1046

Bulletin No.: 13-00-89-004C

October, 2013

Page 3

Field Product Reminder – Truck Issues – Fix it Right the First Time (cont'd)
Model Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

2010-2011

SRX — Snap or Pop Noise
Heard on Initial Brake Apply
from Front of Vehicle

Use chassis ears to
confirm in noise is coming
from front control arm rear
bushing.

Replace the complete
control arm assembly.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

Reference
Information/Bulletin
PI1047

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