File in Section:
Bulletin No.:

Service Bulletin

Date:

00 - General Information
13-00-89-004B
May, 2013

INFORMATION
Subject:

Car and Truck Fix it Right the First Time Issues

Models:

2014 and Prior GM Passenger Cars and Trucks

This bulletin is being revised to include updated information. Please discard Corporate
Bulletin Number 13-00-89-004A (Section 00 – General Information).

In order to access this bulletin electronically, go to the SI Home Page and select the "Newest Bulletins" icon. The
documents are arranged by sub-section and then by date (newest to oldest). Scroll down to "General Information"
then click on the latest "Fix it Right the First Time" bulletin.

Field Product Reminder – Car Issues – Fix it Right the First Time
Model Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

Reference
Information/Bulletin

2013

Sonic — Unable to Make a
Call Using Phone Icon on
Radio

Reprogram the radio
using the Service
Programming System
(SPS) with the latest
calibrations available on
TIS2WEB

Replace the radio.

PI0953

2012-2013

Sonic — Hatchback Liftgate
Will Not Open Using Remote
Key Fob and Touchpad

New Software Update.

Replace BCM.

PI0945

2012-2013

Sonic — Engineering
Information - Front
Compartment (Underhood)
Fuse Block Replacement

Engineering Phone Call.

Replace UBEC.

PIE0252

2013

ATS — Front Brake Squeal
or Squeak Noise
Intermittently on Initial Brake
Applies

Apply grease as
specified.

Replace brake pads or
rotors.

PI0917A

2013

ATS — Driver or Passenger
Power Seat Back Recliner
Stuck and/or Will Not
Recline

Free the recliner
following this procedure.

Replace the seat back
frame.

PI0948A

2013

ATS — Engineering
Information - Active Grille
Aero Shutter Malfunction

Call engineer before
work on aero shutter if
DTCs P069E and P059F
or P069E and U0284 are
present.

Grab or attempt to move
the shutter louvers,
disassemble the shutter
assembly, or remove the
actuator from the shutter
assembly.

PIE0256

2011-2013

Trax, Sonic, Cruze,
Encore — Diagnostic Tips
for Front Cover Oil Leak

Use oil dye to determine
the leak location and
repair as necessary.

Replace front timing
chain cover for oil leak.

PI0957

Copyright 2013 General Motors LLC. All Rights Reserved.

Page 2

May, 2013

Bulletin No.: 13-00-89-004B

Field Product Reminder – Car Issues – Fix it Right the First Time (cont'd)
Model Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

Reference
Information/Bulletin

2012-2013

Cruze — Pulsating/
Rotational Noise from Right
Rear of Vehicle on Brake
Apply

Replace right rear brake
drum, shoes, and apply
high temp grease.

Don't turn the drum.

PI0887B

2010-2014

LaCrosse, Verano, Sonic,
Regal, Malibu, Impala,
Cruze — Intermittent
Unwanted Trunk Opening
While Vehicle is Parked

Install "2-Shot" Trunk
Relay per PI.

Replace any other
component.

PI0924

Field Product Reminder – Truck Issues – Fix it Right the First Time
Model Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

Reference
Information/Bulletin

2011-2013

Captiva — Engine No
Crank/No Start and/or
Inoperative HVAC Control

Replace module with new
part number known.

Use the old part number.

PI0944A

2012-2013

Captiva — Engineering
Information - Power Rear
Door Lock Difficult to
Operate, Binds

Call the Engineer prior to
repair.

Repair car prior to calling
the engineer.

PIE0244A

2012

Traverse, Acadia — Left
Rear Side Door Molding
Loose at Front Edge,
Contacting Rear Edge of
Left Front Door or Door Side
Molding

Modify Molding Before
Installing.

Use the Locator on the
Molding to Align the
Molding.

PI0947

2007-2014

Enclave, Acadia,
Outlook — Diagnostic
Tip - Driver Information
Center (DIC) Switch Buttons
Are Inoperative

Remove battery power to
the IPC after service is
performed to either the
DIC switch or the IPC for
return of DIC function.

Replace Multiple
Modules for DIC
Function to Return.

PIT4534D

2013

Traverse, Acadia,
Enclave — Diagnostic
Tip - No Communication
With The Right Side Blind
Zone Module

Follow Instructions for
Programming Module.

Replace Multiple
Modules Because of
Inability to
Communicate.

PIT5211

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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