Technical product information
Rear Seat Entertainment screens (SDIS) are no longer available - Retrofit of the BYOC system
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area

Brand
Transaction
2070193/3
No.
Level
EH
Status
Approval
Release
date
New customer code

Object of complaint
information, navigation, communication, entertainment -> audio, video, television -> rear-seat
entertainment system display panel
information, navigation, communication, entertainment -> audio, video, television -> rear-seat
entertainment system display panel

Vehicle data
New Flying Spur
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

ZG2* 2020 E

Documents
name

INTERNAL

*

*

*

Complaint type
Position
functionality -> partially without
left
function
functionality -> without function
right
/ defect

Customer statement / workshop findings
One or both of the original (SDIS) rear screens are not working

Technical background
CAUTION
In the event that one or both of the SDIS screens are diagnosed as faulty please conduct the following before continuing:
•

Raise a technical DISS query

•

Attach a current ODIS log

•

Attach clear photographs showing the issue

•

Attach clear videos showing the issue

•

Await feedback from Product Support via DISS before continuing
NOTICE

cancelled (Vehicles within manufacturer’s warranty only)

NOTE TO PRODUCT SUPPORT:
ON RECEIPT OF A QUALIFYING DISS QUERY CONFIRMING THE ORIGINAL (SDIS) SCREENS ARE FAULTY (BEYOND
REPAIR) PRODUCT SUPPORT MUST SECOND LEVEL THE QUERY TO THE ELECTRICAL SENIOR ENGINEER TO GAIN
PERMISSION BEFORE THE INSTRUCTIONS WITHIN THIS TPI ARE CONDUCTED
ONCE PERMISSION HAS BEEN GIVEN BY THE ELECTRICAL SENIOR ENGINEER PRODUCT SUPPORT CAN GIVE
PERMISSION TO CONDUCT THE ONWARD INSTRUCTIONS
The original (SDIS) screens are no longer available, a rework procedure is available to replace the original 20 Model Year New Flying spur
(SDIS) system with the (BYOC) system 21 Model year onwards
CAUTION
removal
•

Both screens must always be replaced (see parts information section)

•

Both shoulder mouldings must always be replaced (see parts information section)

•

The Work section must be conducted to completion including the (BYOC) Over The Air (OTA) Update (if deemed as
required)

The BYOC system operates differently from the original SDIS system, further information can be found via the eAcademy as
below

INTERNAL

The information published includes a Learning programme, including a Must Tell Must Know document, which will help the
operative understand the characteristics of the Rear Entertainment system in order to provide comprehensive information to
the customer such as first time set-up of the Rear Entertainment System, including Wi-Fi hotspot and Bluetooth connection
NOTICE
system

Production change
-

Measure
NOTICE
•

Left and right hand front seat squab cover overall condition (highlight/note any damage for reference purposes)

•

Left and right hand front seat cushion cover (highlight/note any damage for reference purposes)

•

Front and rear inner and outer sill tread plates (highlight/note any damage for reference purposes)

•

Left and right hand front seat back panels

•

Left and right hand front and rear door trims

•

Left and right hand front and rear treadplates

HINT: The photographs are advised to be taken/saved to ensure/prove the trim is in the same overall condition once the
rework procedure has been conducted
TIP: It is recommended to save all photographs in a VIN specific folder titled TPI 2070193/CAUTION
- dashboard
CAUTION
serious injury will result
WARNING
"Safety information" Rep.Gr 69

INTERNAL

Warranty payments will not be considered under any circumstances for damage to any trim and/or components
TIP: In the event that damage is evident on any of the afore mentioned components, the operative must make the customer
aware before proceeding
Tip: The following tools are recommended and should be sourced locally
•

Industrial vacuum cleaner as shown in Figure 1 is required for removing swarf during the rework process (source locally)

Figure 1
•

A short 6.5mm diameter drill is recommended when conducting the shoulder moulding replacement procedure (Figure 2) the short drill is
recommended to minimise movement/disruption of the squab foam and squab cover (source locally)
CAUTION

Figure 2
1) Remove the airbag fuse - Refer to Rep.Gr 69
2) Referring to Rep.Gr 72 - Remove both front seats - once removed - place the seat assemblies on the seat repair stand, refer to "Front seat
repair stand VAS 6136 - To prepare
Hint: if only one seat stand is available please ensure the other seat is stored in a clean and safe environment
3) Referring to Rep.Gr 68 - Front centre console - Remove the left and right hand front centre console trim panels only (Figure 3)

Figure 3
4) The left and right hand carpet must be carefully repositioned to gain access to the location shown in Figure 4
NOTICE
INTERNAL

(between the tunnel and dashboard assembly)

Figure 4

Shoulder moulding replacement procedure (left and right hand side)
NOTICE

Hint: The difference between the left and right hand harness relates to the pre fitted clips however not all of the clipping
points will be utilised during this rework process, the colour of the wiring is the same regardless of part number/side
4) Referring to Rep.Gr 72 - Remove the front seat clamshell cover
•

Referring to Rep.Gr 72 - Remove the front seat clamshell

•

Referring to Rep.Gr 72 - Remove the front seat headrest

•

Referring to Rep.Gr 72 - Remove the front seat headrest trim

5) Referring to Figure 5 - Unclip the seat squab cover at the positions shown

Figure 5
6) Referring to Figure 6 - Unclip the seat squab cover at the positions shown

INTERNAL

Figure 6
7) Referring to Figure 7 - On each side remove the plastic press in clips (Arrows) to release the top part of the cover from the squab frame

Figure 7
8) Referring to Figure 8 - Insert a suitable hook into the retaining clips -arrows- and unclip the cover -1- from the retaining clips on the seat
assembly -2- this will allow the cover to become separated from the seat squab assembly for removal

Figure 8

INTERNAL

9) Referring to Figure 9 - Gently peel the seat cover -1- off the foam padding -2- releasing the two Velcro securing strips -arrows- and peel the
cover downwards

Figure 9
10) With extreme care - Reposition/lower the seat foam and seat squab cover to allow access to the shoulder moulding rivets
CAUTION
hand drill
•

Referring to Figure 10 - Apply suitable protection at the area shown within the red box

10
WARNING
•

Eye protection MUST be worn (Figure 11)

Figure 11
INTERNAL

•

The operative must use a suitable vacuum cleaner to ensure all swarf is removed whilst removing the rivet heads

11) Referring to Figure 12 - Disconnect the electrical connection from the shoulder moulding at the location shown (ARROW)
Hint: The original SDIS harness and the SDIS control modules (J648 and J649) can remain fitted within the seat as these
components are no longer required
12) Drill the rivet heads from the (x2) rivets shown (CIRCLE)
CAUTION

Figure 12
13) Manoeuvre the shoulder moulding up and away from the seat frame - Discard the original shoulder moulding, ensuring all local
environmental guidelines are followed
CAUTION
removal
•

With care remove the remaining rivet bodies from the seat frame holes (x2)

14) Referring to Figure 13 - Position the new shoulder moulding onto the seat frame
NOTICE
specification as shown in Figures 13 and 14
HINT: Ensure the location tabs are positioned as shown

Figure 13

INTERNAL

15) Referring to Figure 14 - Push/locate the shoulder moulding downwards into position until the tabs are located behind the seat frame as
shown

Figure 14
16) Install (x2) rivets through the shoulder moulding and seat frame - Using a suitable rivet tool secure the shoulder moulding to the seat frame
(Figure 15)

15
CAUTION
•

The shoulder moulding is secure

•

The rivet heads do not have the rivet mandrels protruding (The example shown in Figure 15 is correct as the rivets mandrels are not
protruding)

Left hand seat
•

Referring to Figure 16 - Fit/connect the new link lead left hand 3SE 970 732M onto the shoulder moulding - Run the link lead down along
the outer side of the seat frame

INTERNAL

Figure 16
Right hand seat
•

Referring to Figure 17 - Fit/connect the new link lead right hand 3SE 970 732N onto the shoulder moulding - Run the link lead down along
the outer side of the seat frame

Figure 17

INTERNAL

Left and right hand side continued
HINT: Due to the harness not being secured at the original location points some of the link loom securing clips (fitted to the link loom) will not be
required any unused clips can be removed and discarded
17) Referring to Figure 18 - Route the link loom as shown until the loom exits the seat frame at the location shown (CIRCLE)
Hint: The harness should be directed through the protective trunking on the underside of the seat

Figure 18
Original (SDIS) link lead 4-way connector
•

Referring to Figure 19 point A - Remove 150mm of tape from the original 4-way SDIS link loom 8K0.973.754 (ARROW)

•

Using suitable cutters - Cut the link loom at point B

IMPORTANT: Save the link loom and 4 way connector as this requires splicing into the previously fitted new harness

INTERNAL

Figure 19
New link lead (Right hand 3SE.970.732N or Left hand 3SE.970.732M ) 4-way link loom connector
•

Referring to Figure 20 - Using suitable cutters - Cut the link loom at point B

•

Discard the link loom and 4 way connector as this is not required

Figure 20
•

The under seat protective trunking should be split to allow the original 4-way SDIS link loom to be spliced to the newly fitted link loom
(Figure 21)

INTERNAL

Figure 21
18) Referring to Figure 22 and Rep.Gr 97 Harness repairs - Connect and splice the new BYOC link lead cables to the original 4-way SDIS link
loom
•

Using splices (000.979.940) from the VAS1978B terminal repair kit connect the cables as instructed below
NOTICE

bulky
Hint: Care must also be taken to ensure the link loom is long enough to be reconnected

INTERNAL

Figure 22
Splice location instructions
•

Earth connection: Splice the 0.35mm Brown wire (from terminal 1 of the SDIS link lead 4-way connector) to the 0.35mm Brown wire of the