NHTSA ID Number: 10246278
Manufacturer Communication Number: 2070193/3
TSB/Document Date: 2023-12-06
Summary
Rear Seat Entertainment screens (SDIS) are no longer available - Retrofit of the BYOC system. Customer statement / workshop findings: One or both of the original (SDIS) rear screens are not working. In the event that one or both of the SDIS screens are diagnosed as faulty please conduct the following before continuing: - Raise a technical DISS query - Attach a current ODIS log - Attach clear photographs showing the issue - Attach clear videos showing the issue - Await feedback from Product Support via DISS before continuing.
new BYOC link lead.
•
Battery (KL30) connection: Splice the 0.35mm Red wire (from terminal 4 of the SDIS link lead 4-way connector) to the 0.35mm Red wire of
the new BYOC link lead.
•
Ignition (KL15) connection: Splice the 0.35mm White wire (from terminal 2 of the SDIS link lead 4-way connector) to the 0.35mm Red/Yellow
wire of the new BYOC link lead.
•
Leave the 0.35mm Blue wire unspliced (from terminal 3 of the SDIS link lead 4-way connector).
19) Referring to Figure 23 - Using suitable harness tape, tape the 3 spliced connections including the unspliced blue cable ensuring all cables
are suitably covered with harness tape
INTERNAL
Figure 23
20) The newly spliced harness must now be inserted into the under seat protective trunking (Figure 24)
Figure 24
INTERNAL
21) Ensure that steps 4 to 20 have been conducted on both front seats
Right hand front seat
•
Identify the terminal orange/white wire at the 4-way connector (T4dd) whilst keeping the terminal in the connector remove approx. 5-10cm
of tape from the wire then cut the orange/white cable
•
Splice approximately 300cm of 0.35mm wire (to be sourced locally) into the orange/white cable
•
Referring to Figure 25 - With care manoeuvre the right hand side carpet and feed the cable through the aperture shown in Figure 4
CAUTION
HINT: Figure 25 is shown for illustration purposes only, there is no requirement to fully remove the front carpets
Figure 25
Left hand front seat
22) Referring to Figure 26 - Locate SL fuseblock
Figure 26
•
Unclip fuse block SL out and away from the fuseboard
•
Add the new terminated leads 000 979 135 to fuse positions SL1 and SL2 HINT: These positions are currently not populated
Note: The terminated lead 000 979 135 has terminals at both ends, the operative must cut the terminated lead in half to allow enough cable to
include a splice as detailed in the onward instructions
•
Splice the SL1 new terminated lead to the Orange / White cable that was cut from T4db (splice into the 4-way connector side and not the
loom side). This is shown as A on Figure 27
•
Splice the SL2 new terminated lead to the newly fitted wire from the right-hand side (T4dd). This is shown as B on Figure 27
INTERNAL
•
Apply suitable harness tape to all splices and wiring
Figure 27
Right and left hand front seats continued
23) Referring to Rep.Gr 68 - Front centre console - Refit the left and right hand front centre console trim panels (Figure 3)
24) Referring to Rep.Gr 72 - Refit both front seats
25) Refit the airbag fuse - Refer to Rep.Gr 69
26) Fit x2 new 5 amp fuses to the SL1 and SL2 fuseblock
27) Fit the x2 new BYOC screens
28) Operate the right front seat forwards and rearwards whilst checking to confirm the harness is not being stretched or loosened/damaged
during the operation
•
Operate the seat up and down whilst checking to confirm the harness is not being stretched or manipulated during the operation
29) Repeat step 27 on the opposing front seat
30) Referring to Rep,Gr 74 - Seat trim repairs - Best practice guide - Remove any minor creases or wrinkles
Software update
• The closed-circuit voltage of the vehicle must be at least 12.5 V during the
update. Connect a suitable battery charger to the vehicle. For further
information refer to the Repair manual.
• During the update switch off all unnecessary consumers (ventilation, seat
heater, interior illumination etc)
• Because of the highest transmission stability you MUST use the diagnosis
interface VAS 6154 (WiFi diagnostic tool) ONLY in USB operation or the
cable-connected VAS 5055 for the reprogramming (updating) of control
units. If these units are not available, the diagnosis interface VAS 5054 (A)
can also be used in USB mode
INTERNAL
• Do Not under any circumstances use a Bluetooth connection to conduct
the reprogramming (updating) of control units
31) Select and run Guided fault finding
•
Within the Special functions tab select SVM - Problem related Hardware/Software update then select Perform test (Figure 28)
Figure 28
32) On the next screen enter SVM code 371BYOCRETRO01 (Figure 29)
Figure 29
33) All control modules will now be interrogated
•
The applicable software update will then be suggested
•
The software ofwill then be updated
NOTE: A progress bar will be displayed
34) Carry out all on screen prompts until completion
After the programming is complete, gear selection may not be possible. To wake up the system a bus silence is required,
carry out the following steps in the order stated below:
•
Switch off the ignition
•
Remove the diagnostic interface from the OBD port
•
Switch off and remove the battery charger from the vehicle
•
Close the bonnet, boot and all doors
•
Lock the vehicle
•
Wait 5 minutes to allow the vehicle to go into bus silence
•
When 5 minutes has elapsed, unlock the vehicle and open the driver’s door
•
Switch on the ignition
•
Confirm that the gear selection is now possible
INTERNAL
35) Check that there are no DTC’s logged relating to the removal of the SDIS system and the fitment of the BYOC system.
36) Check the operation of the BYOC system to confirm the system is operating to BYOC specification
NOTICE
Figure 30
Bring Your own content Over The Air update
Follow the remaining instructions to confirm if an OTA update is available, if Yes please follow all instructions to update to
the latest available level
However
Should there be no updates available no further action is required
Referring to Figure 31
•
Ensure BYOC screen has power (ignition is on and the button is white)
•
Press screen or power button to open quick menu
•
Connect the BYOC to Wi-Fi
•
Open Wi-Fi menu and select Wi-Fi name from list
•
Once connected, the orange icon will be shown above the settings icon on the quick menu when a software update is available
Figure 31
Referring to Figure 32
•
To install the software update, open ‘Settings’ menu
•
Open ‘Software’ menu
•
Select ‘Check for updates
Figure 32
INTERNAL
Referring to Figure 33
•
A pop-up will be shown with new software information
•
Check the correct version number is shown
•
Confirm pop-up with ‘OK’ to start
•
Follow the on screen pop-ups to download and install update
•
•
Download status will be shown
HINT: Select again to cancel download
•
When download is complete, select ‘Install update
Figure 33
Referring to Figure 34
•
Select ‘Install’
•
Select ‘OK’ to confirm
•
Update starts and progress
screen is shown
•
Wait until update is complete (100%)
•
BYOC will automatically restart when the update is complete
Figure 34
Referring to Figure 35
•
After restart, wait until the BYOC has fully loaded
•
A pop-up will be shown to confirm the update has been successful
•
Press ‘OK’ to close pop-up
•
To double check the update is ok, go to ‘Settings’ then ‘Software’ then ‘Software information
•
Check the software version number has been updated
•
The correct software version for the latest update is R11.2.6
Figure 35
Hint: Figure 36 shows the BYOC screen features once updated
INTERNAL
Figure 36
Warranty accounting instructions
Warranty type
110 or 910
Damage service number 91 03
Damage code
00 12
Time to remove minor wrinkles or creases (x1) seat
Labour operation code 74 19 41 50
Time
10 TU
Time to conduct Steps 1 through to 30
Labour operation code 91 03 24 00
Time
420 TU
Time to conduct the software update (Steps 31 through to 36)
Labour operation code 01 51 00 00
Time
As per ODIS log (Must not exceed 50 TU)
Diagnosis time
Labour operation code 01 50 00 00
Time
As per ODIS log (Must not exceed 20 TU)
NOTICE
Parts information
Part number
Description
Quantity
36A 919 607E Screens
2
3SE 881 731H Shoulder moulding
2
WHT 009 478 Rivets (To be used in conjunction with the shoulder moulding) 4
3SE 970
732M
Link loom left
1
3SE 970 732N Link loom right
1
000 979 135E Terminated leads
4
000 979 940
Splice connectors
As detailed
N01 713 116
5 amp fuses (can also be sourced locally)
2
INTERNAL
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TSB/Document ID: 2070193/3
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:INFOTAINMENT
MFR Component System:
MFR Component Subsystem:
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