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09 02 23_BMW REMOTE SOFTWARE UPGRADE AND RELATED FUNCTIONS NOT POSSIBLE

SIB 09 02 23
BMW REMOTE SOFTWARE UPGRADE AND RELATED FUNCTIONS
NOT POSSIBLE
☒

2023-11-28

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series
G07
i20
U11

Model Description
X7 Sports Activity Vehicle
iX Sports Activity Vehicle
X1 Sports Activity Vehicle

Affected Option Code
Comfort Access (322)
Parking Assistant Plus (5DN)

SITUATION
BMW Remote Software Upgrade (RSU) is not possible. The “Remote Software Upgrade” menu shows the
following text:
“A remote software upgrade and the activation of functions are not possible. Please contact your service
partner to restore functionality.”
Additionally, certain purchased BMW ConnectedDrive Upgrades that require RSU for installation cannot be
activated. After the purchase, the status of the upgrade displayed the CID remains “In Activation”.

CAUSE
Unfavorable software in the Basis Central Platform (BCP).

CORRECTION
Program the Basis Central Platform (BCP).

PROCEDURE
Determine the vehicle’s current I-level by either using AIR or the AWP (Aftersales Workplace) applications.
If the I-Level is currently at …23-11-520 or higher:
Do not program the vehicle
Continue with standard diagnosis
If the I-level is lower than …23-11-520:
Program the vehicle to I-level S18A/I020/U006-23-11-520 or higher using ISTA 4.44.2x (released November, 2023)
or higher.
Connect the battery charger to the vehicle
Connect the programming system to the vehicle (ISTA 4)
Determine measures plan
Accept and fully work through the measures plan with the control units to be programmed/encoded and enabled
Follow the rework list
Depending on the rework list, carry out a vehicle test and delete the fault memory if needed
After the programming has been fully completed, check functionality of the system.
Note: ISTA will automatically reprogram and code all programmable control modules that do not have the latest
software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).

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For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.
CLAIM INFORMATION
Vehicle Programming and Encoding
During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical
Campaign repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the
required I-level or higher (Includes labor operation codes 00 00 006/556, 61 21 528 and 61 00 730).
Please be sure to also perform any additional before and/or after work (including attaching labels) as
required by the open campaigns on the vehicle. Close any other open programming and encoding
Campaign repairs as outlined in the corresponding Service Information Bulletin.
Only when the above does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks, or the
BMW Certified Pre-Owned Program as described below.

Repair Code:

6138450200

BCP Basic Central Platform, software error / internal
equipment fault

Obtain the flat rate unit (FRU) allowances for the following that applies.

Labor Operation
00 00 006
Or:
00 00 556
And:
61 21 528
And, as necessary:
61 00 006*
Or
00 58 500*
And
61 00 730

Description
Carrying out vehicle test (Main work)

Labor Allowance
As applicable

Carrying out vehicle test (Plus work)

As applicable

Supporting voltage of the vehicle electrical system /
recharging vehicle battery

As applicable

Performing vehicle diagnosis – test module (Work time)

WT

Diagnosis Worktime Flat Rate (See below)

2 FRU

Programming/encoding control unit(s)

As applicable

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00 00
006, or exclude them (including 61 21 528) when the Vehicle Test is included in another repair.
Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations.
BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the Chassis Number, which consists of the last seven (7) characters of the VIN. Click on
the “Search” button, and then enter the applicable flat rate labor operation in the FR code field.
Programming and Encoding – Additional Work (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest
software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential repair
work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer
to the SIB in AIR) under the Repair
Code in this
bulletin
with the
labor operation
Copyright
©2023
BMW
of North
America,codes
Inc. that apply.
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Please explain the additional work procedures that were performed (The why and the what) on the repair order and
in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this reprogramming
procedure, claim this work with the Repair Code and labor operation codes (including the diagnosis*) that apply.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work
time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by
State law.
Other Repairs
If other eligible and covered work is performed because of performing the ISTA diagnostics and related test plans,
claim this work with the applicable Repair Code in AIR and the flat rate labor operations codes (including the
diagnosis*) that apply.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

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