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NHTSA ID Number: 10246209

Manufacturer Communication Number: SA-017-23g

TSB/Document Date: 2023-12-05


Summary

The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.


Use MGSS or GEPC with VIN to determine if vehicle is
equipped with illumination:
MGSS -> Other Application -> Warranty Veh. Inq -> Mo
del / Year
With illumination
Liftgate Lens Illumination
Liftgate lens on higher trims
Liftgate lens on lower trims
illuminates when tail lights are
does not illuminate
on

No illumination
Except

• C90 S
• C90 SPP
• C90 SPPP

• C90 S
• C90 SPP
• C90 SPPP

Detail:
• C90 S = 3.3 Turbo S
• C90 SPP = 3.3 Turbo S Premium Package
• C90 SPPP = 3.3 Turbo S Premium Plus Package

GEPC (with VIN)
With illumination

No illumination

Left

KMV7513G0*

KMV6513G0*

Right

KMV7513F0*

KMV6513F0*
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NOTE: Parts are not interchangeable. This method is used
to determine if vehicle is equipped with illumination.
Power Liftgate Hands-free function*
The liftgate can be opened and closed by doing a kicking
motion when both hands are occupied, such as when holding
groceries or luggage.

See Owner's Manual -> Opening / closing -> Liftgate ->
Hands-free function

A : About 30―50 cm (12―19.7 in)
B : About 10 cm (3.9 in)
Remote Power Window Operation
The windows can be opened for ventilating the cabin before
getting in the vehicle.
Press the unlock button on the key quickly and briefly 3 times
and then immediately afterwards, press and hold the unlock
button to open the windows.

See Owner's Manual -> Opening / closing -> Windows ->
Remote Power Window Operation

To stop the windows from opening, release the button. If the
operation is performed from the beginning again, the windows
open.
Electric Parking Brake (EPB)
The EPB system applies the parking brake using a motor.
NOTE If the parking brake is applied with the vehicle power
switched to OFF or ACC, the EPB indicator light in
the instrument cluster and the indicator light in the switch may
turn on for a certain period of time.
Applying the Parking Brake

See Owner's Manual -> Driving -> Electric Parking Brake
(EPB)

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Releasing the Parking Brake.

MAZDAeBay logo CONNECT Power Off Function

• Audio Mute: Short press the volume knob (press again
to cancel)
• Power Off: Press and hold the volume knob (press and
hold again to Power On)

See Owner's Manual -> MAZDAeBay logo CONNECT OWNER'S
MANUAL -> Basic Operations -> Commander Switch
Operation -> Power off/on

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Power Door Locks
The doors cannot be unlocked using the outside door handle
touch sensor.
The door handle touch sensor system may not operate
normally under the following conditions:
• The front passenger (without key) grabs and holds the
outside door handle before the driver (with key)
touches the drivers outside door handle unlock touch
sensor.
• The driver touches the sensing area of the door lock
touch sensor and the sensing area of the door release
touch sensor at the same time.
Good

See Owner's Manual -> Opening/closing -> Doors

No Good

Proximity Type Auto Lock Function
You can set the vehicle to lock automatically when you leave
the
detection area of the touch sensor.
A sound is activated one time when closing all the doors and
the liftgate
while the key is being carried.
If you proceed to leave the operation range, the vehicle is
locked
automatically (it is locked automatically after about 30
seconds
even if you do not leave the operation range).
NOTE
However, they are not locked under
the following conditions.

See Owner's Manual -> Opening/closing -> Doors ->
Proximity Type Auto Lock Function

• Another key is left inside the vehicle.
• The driver’s door is already locked.s.

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Operational Range

1. Exterior Antenna
2. 31 in (80 cm)
3. Operational range
Scenarios Where Walk-Away Lock Function May Not Work
Scenario

Key
transmitter
is outside
of antenna
range while
any of the
doors have
not been
closed.

Key
transmitter
holder
exits driver’s
door
then opens
rear left door
to retrieve
items.

Reason

Solution

Always make
sure
the key
By the time all the doors transmitter
are closed, the key
holder is in
transmitter is already out operational
of operational
range and is the
range, causing walklast person to
away lock to not function. leave after all
doors/trunk/
liftgate
are closed.
• Depending on the
key transmitter
holder’s
distance to the
antenna when he/
she is closing
the driver side
rear door, the
walk-away
lock may or may
not function.
• If standing closer
to the rear bumper

Be mindful of
the
key
holder’s position
in relation to the
door exterior
antenna (31 in).

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area when closing
the rear door, the
key transmitter
may be out of the
operational range,
causing walkaway lock to not
function.
• If standing closer
to the B-pillar
when closing the
rear door, the
walk-away
lock should
function correctly.

Key
transmitter
holder
moves out
of
operational
range too
quickly.

• If the key
transmitter holder
is in a hurry to get
out of the car and
leaves the
operational range
too quickly before
the audio beep,
the walkaway lock
function may not
work.
• The key
transmitter holder
opens the driver’s
door, gets out,
and walks away at
a fast pace
while shutting the
door. It is possible
that by the time
the door is
completely shut,
the key transmitter
holder is already
out of operational
range because
she/he is moving
away too
fast, causing walkaway lock to not

Slow down
and make sure
the audio beep
sounds before
leaving
the operational
range, the audio
beep sound
will always
sound to
alert the key
transmitter
holder that the
key was
detected
for walk-away
door lock
function.

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function.

Key Transmitter Power Saving Function
The CX-90 has a "power saving" function built into the keyless
entry system where some key fob functions are disabled. This
feature could accidentally be enabled and some concerns
with the vehicle may be:
• Engine does not start.
• Engine does not start unless you hold the fob to the
start/stop button.
• Doors do not unlock using the door handle, but unlock
with the remote.
• Doors do not lock using the door handle, but lock with
the remote.
• Transmitter indicator light does not turn on/flash.

See Owner's Manual -> Opening/closing -> Key ->
Power saving function

Keyless Entry Using Auxiliary Key
If the vehicle battery is discharged and/or the key battery is
dead, vehicle entry is possible using the auxiliary key.
See Owner's Manual -> What to Do in Case of Emergency
->
Key Does Not Operate -> Unlocking Using the Auxiliary
Key

Occupant Comfort*
The driver and front passenger's seater warmers*, seat
ventilation and the heated steering wheel* can be set to be
automatically controlled (turned on and off) by the climate
control system, depending on the set temperature.
1. Go to MAZDAeBay logo CONNECT home screen and select
"Settings"
2. Select “Vehicle Settings”.
3. Select “Occupant Comfort”.

See Owner's Manual -> Equipment to Make Cabin More
Comfortable -> Occupant Comfort

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4. Enable Drivers Seat Temperature, Passenger Seat
Temperature and Heated Steering wheel.

5. Select Climate Control Auto Switch

* if equipped
*Rear Seat Alert

See Owner's Manual -> Opening/Closing -> Rear Seat
Alert

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The Rear Seat Alert is a system that reminds the driver to
check if any occupants or luggage have been left behind on
the second/third-row seats.
The system determines if there is the possibility that
occupants or luggage are on a second/third-row seat based
on the opening and closing history of the rear doors. For this
reason, the system may operate differently from the actual
conditions, such as it is not activated even if occupants or
luggage are occupying a second/third-row seat.
Connected Vehicle Maintenance Mode
When vehicle is being serviced, switch to Restricted
Transmitting Mode.
• Restricts MyMazda App remote functions.
• Prevents error messages being sent to the customer
during vehicle service.
Go to MGSS SERVICE CAUTIONS FOR VEHICLES WITH
TELEMATICS COMMUNICATION SYSTEM [(US)].

Cancel Restricted Transmitting Mode after completing vehicle
service.

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Engine Maintenance Mode
If the fuel has bot been replenished for a certain period of time
and the quality of the fuel in the tank is expected to change,
an "Engine Maintenance Mode" message is displayed in the
instrument cluster when the hybrideBay logo system is started. When a
certain amountof fuel is consumed, the message displayed is
the instrument cluster is no longer displayed.
Front Wiper Service Position
Start Procedure
a) Switch the vehicle power ON.
b) Switch the vehicle power OFF.
c) Press up the wiper switch to the MIST position 2 times
within 30
seconds after switching the vehicle power OFF. When the
procedure is completed, the wipers operate and they stop at
the service positions.
End Procedure
a) Make sure that the wipers are set on the windshield.
b) Switch the vehicle power ON.
c) Press up the wiper switch to the MIST position 2 times.
Rear Brake Maintenance Mode
When in maintenance mode, the clearance between the disc
pad and the disc plate expands.

See Owner's Manual -> Inspection and Servicing/Cleaning
-> Vehicle Exterior Inspection -> Replacing Front
Windshield Wiper
Blade rubbers

MGSS -> MAINTENANCE MODE

Switching to Maintenance Mode -> See MAINTENANCE
MODE found in MGSS.
• USB Type C

USB Type C Flash Drive (Except 3.3 Turbo Select
Package)
Used for module software update and/or Data Collection

• USB Type A / USB Type C combination

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• USB Type A to USB Type C adapter may be used
but not recommended

• DO NOT USE USB Multi Adapter

NOTE: 3.3 Turbo Select Package uses USB Type A

2023 CX-90 MazdaeBay logo Brand Academy
HybrideBay logo & EV Specialist Cerfitication
Course

Description

Note

HybrideBay logo & EV Safety
Essentials

Current Certified Level requirement

40068TST Certification Test 6

Current Certified Level requirement

40067

40075

HybrideBay logo & EV Theory of
Operation

Current Senior Level requirement

40072

Large Platform

New HybrideBay logo & EV Specialist requirement
Page 55 of 56

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Introduction
40073

Large
PlatformPowertrains

New HybrideBay logo & EV Specialist requirement

40074

HybrideBay logo & EV Technology
ILT

New HybrideBay logo & EV Specialist requirement – Enrollment available upon
completing prerequisites. Classes available beginning late May 2023.
Prerequisites: Senior Certification, Electrical Specialty and courses 40072 and
40073

Page 56 of 56

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TSB/Document ID: SA-017-23g

Replacement Service Bulletin Number:

MFR Communication Date: 2023-11-06

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY

MFR Component System:

MFR Component Subsystem:


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