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NHTSA ID Number: 10246209

Manufacturer Communication Number: SA-017-23g

TSB/Document Date: 2023-12-05


Summary

The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.


In addition, a screen display and a warning sound notify the
Owner's Manual -> Driving -> Emergency Lane Keeping
driver of the danger.
(ELK)

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Blind Spot Assist*
The Blind Spot Assist assists the driver in avoiding collisions
with vehicles in adjacent lanes (excluding
vehicles approaching in the opposite direction).
If there is a possibility of a collision with a vehicle in an
adjacent lane
when you try to change lanes or if you may deviate from your
lane, the Blind Spot Assist assists your steering
wheel operation to keep you in the driving lane. In addition, a
screen display and a warning sound notify the driver of the
danger.

Head-on traffic avoidance assist*
The Head-on traffic avoidance assist assists you in avoiding a
collision with a vehicle approaching in the oncoming lane and
your vehicle.
If there is a possibility of a collision with a vehicle approaching
in the
oncoming lane due to your vehicle departing from its lane, the
Head-on traffic avoidance assist assists your steering wheel
operation to keep you in the original driving lane. In addition, a
screen display and a warning sound notify the driver of the
danger.

High Beam Control System (HBC)*
The HBC determines the conditions in front of the vehicle

Owner's Manual -> Driving -> High Beam Control System
(HBC)
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while driving at night to automatically switch the headlights
between high and low beams.

Blind Spot Monitoring (BSM) System
The BSM is a system that assists the driver in checking for
vehicles at your rear when making a lane change. When a
vehicle approaching from the rear is detected, various screen
displays and warning sounds notify the driver of the danger.

Owner's Manual -> Driving -> Blind Spot Monitoring (BSM)

Vehicle Exit Warning
The vehicle exit warning is a system that assists the driver in
checking the rear of the vehicle when exiting the vehicle.
When a vehicle or bicycle approaching from the rear is
detected, various screen displays and warning sounds notify
the driver of the danger.
Detectable Scenes
1. Bicycle approaches from the rear side

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2. Pedestrians pass by the side

3. Other scenes

Front Cross Traffic Alert (FCTA) System
The FCTA assists the driver in checking both sides of the

Owner's Manual -> Driving -> Front Cross Traffic Alert
(FCTA)
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vehicle when the vehicle starts to drive at an intersection.
When a vehicle approaching from the blind spots on the front
left or right side is detected, a screen display and warning
sound notify the driver of the danger.

Rear Cross Traffic Alert (RCTA) System
The RCTA assists the driver in checking the area to the rear
of the vehicle, such as while reversing out of a parking space.
When a vehicle approaching from the rear on the left or right
is detected, various screen displays and warning sounds
notify the driver of the danger.

Owner's Manual -> Driving -> Rear Cross Traffic Alert
(RCTA)

When the RCTA operates, the driver is notified of the danger
by flashing of the BSM warning lights, a warning indication,
and a warning sound.

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Driver Attention Alert (DAA) System
The DAA is a system that detects the driver fatigue and
decreased
attentiveness based on various types of vehicle information,
and encourages the driver to take a rest using a
screen display and warning sound.
Owner's Manual -> Driving -> Driver Attention Alert (DAA)

Driver Monitoring (DM)*
The DM is a system that detects dangerous conditions and
behavior of the driver and notifies the driver of possible
danger. The DM has two detection functions.
Drowsiness detection function
The drowsiness detection function detects the level of driver
Owner's Manual -> Driving -> Driver Monitoring (DM)
drowsiness.
When the driver drowsiness is detected, the screen display
and warning sound encourage the driver to take a rest. There
are 2 levels of screen display and warning sound.
• Warning pattern (caution)

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• Warning pattern (warning)

Inattentive driving detection function
The inattentive driving detection function detects that the
driver is not paying attention to the road. When the system
detects that the driver is not paying attention to the road, it
alerts the driver with a screen display and a warning sound.

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Traffic Sign Recognition System (TSR)*
The TSR is a system to notify the driver of traffic signs by
displaying traffic signs on the screen which are recognized
by the vehicle while driving.

Owner's Manual -> Driving -> Traffic Sign Recognition
System (TSR)

360° View Monitor System
The 360° view monitor is a system which assists the driver in
checking safety by displaying the conditions around the
vehicle on the center display when the vehicle is driven at low
speeds or when the vehicle is parked or stopped.
Display Button

Owner's Manual -> Driving -> 360° View Monitor

Top View

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Front View

Front Wide View

Side View

Rear View

Rear Wide View
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See-Through View
The See-Through View is a function that combines the
images taken by each camera and processes them to look as
if the vehicle is transparent and displays them on the center
display.
Front See-Through View

Rear See-Through View

Driver Personalization System*
The Driver Personalization System recognizes the driver
using the camera inside the vehicle and
automatically restores the various driver settings that have
been stored.
The following 2 functions have been added depending on the
grade and specification.

Owner's Manual -> Equipment to Make Cabin More
Comfortable -> Driver Personalization System
MGSS -> DRIVER PERSONALIZATION SYSTEM

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Ideal Driving Position Assist*
This function makes an overall determination of the driver's
physique based on the information from the camera in the
vehicle and the input height, and automatically adjusts to the
recommended driving position.
• Seat Position

Steering Wheel Position

• Outside Mirror Position

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• Active Driving Display Position

• Personalization feature settings
Example: Entertainment System favorites
• Climate control settings

NOTE: A driver needs to be programmed in advance to use
this function Additionally, driver information that is no longer
needed can be deleted.
Entry/Exit Assist*
This function automatically moves the seat and the steering
wheel so that the driver can easily enter and exit the vehicle.
Active Driving Display*
Active Driving Display not displaying Travel direction (turn by
turn (TBT)) indication or navigation information.

MGSS -> SA-042/23

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Active Driving Display turn by turn navigation requires a
MazdaeBay logo navigation map SD card.
The system will only operate using the MazdaeBay logo Connect
Navigation.

Note: The system does not operate with:
• Apple Carplay
• Android Auto
Approaching Vehicle Audible System (AVAS)
Alerts pedestrians in the vicinity of the vehicle of its presence
by generating an approaching vehicle alert sound while the
vehicle is driven at low speeds.
• When driving forward
0-22 mph continuous sound.
Volume level varies by vehicle speed.

MGSS -> APPROACHING VEHICLE AUDIBLE SYSTEM
(AVAS)


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• When reversing
A pulsating sound

AVAS Speaker (A)

MyMazda App
• The MyMazda App Remote Engine Start function is
only available on H3T (inline 6) M HybrideBay logo Boost
models.
• The MyMazda App Remote Engine Start function is
not available on PHEV (inline 4 2.5l) models.

MGSS -> SA-038/23

MazdaeBay logo Connected Vehicle Viewer (MCVV)
The MazdaeBay logo Connected Vehicle Viewer (MCVV) enhances the
MazdaeBay logo ownership experience by providing MazdaeBay logo
Service Advisors, Technicians and Call Center Associates
access to real-time vehicle status information alerts for
applicable MazdaeBay logo connected vehicles.

MAZDAeBay logo CONNECTED VEHICLE VIEWER USER GUIDE
(MCVV)

This powerful tool allows you to proactively understand and
diagnose customer concerns and resolve potential
issues, demonstrating how well you know the customer’s
vehicle while establishing your readiness and willingness to
assist.

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Transmission Selector Lever
Operation has change from previous MazdaeBay logo models

CX-90

1. Selector lever button
2. Shift indicator

See Owner's Manual -> Driving -> Selector Lever ->
Operating the Selector Lever

CX-9

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MazdaeBay logo intelligent Drive Select (Mi-Drive)*
Mi-Drive is a system which switches the vehicle’s drive mode
depending on the driving conditions, road conditions, and
vehicle conditions.
Mi-Drive has the following driving modes.

The following drive modes can be switched according to the
conditions.

See Owner's Manual -> Driving -> MazdaeBay logo intelligent Drive
Select (Mi-Drive)

Normal mode
• This mode optimizes fuel efficiency.
Sport mode
• This mode maximizes responsiveness.
It increases vehicle response when the accelerator
pedal is depressed and accelerates powerfully.
Off-road mode
• This mode maximizes running performance. It prevents
the drive wheels from spinning during off-road driving
and improves the running performance.

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Towing mode*
• This mode optimizes power performance. It reduces
the loss of driving performance due to increased weight
when towing a trailer and improves the vehicle stability.
EV mode (PHEV)
• This mode enables pure electric driving.
* if equipped
Hill Descent Control
The hill descent control is a system that maintains a constant
vehicle speed when the vehicle descends a steep slope, offroad or on a snowy road. As the low speed can be
maintained without operating the accelerator pedal or the
brake pedal, the driver can concentrate on the steering
wheel operation.

See Owner's Manual -> Driving -> Hill Descent Control

AUTOHOLD
AUTOHOLD is a function to keep the vehicle stopped by
applying the brakes even if you take your foot off the
brake pedal while the vehicle is stopped. This function
reduces the burden on the driver while the vehicle is
stopped, such as at traffic lights.
See Owner's Manual -> Driving -> AUTOHOLD

Hill Launch Assist (HLA)

See Owner's Manual -> Driving -> Hill Launch Assist (HLA)
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The HLA prevents the vehicle from rolling backward or
forward, such as when releasing the brake pedal while on a
slope.
Wireless Apple Carplay™ / Android Auto™
Infotainment Touch Screen enabled during Wireless Apple
Carplay™ / Android Auto™ operation.

Owner's Manual -> MAZDAeBay logo CONNECT OWNER'S
MANAUL -> Touch Panel Operation
Owner's Manual -> MAZDAeBay logo CONNECT OWNER'S
MANAUL -> Apple Carplay™ / Android Auto™

Wireless Qi Charger*
You can charge mobile devices such as Smartphones which
comply with the Qi Wireless Charging standard.
Only use mobile devices that have a maximum power
consumption of 5 W, or 15 W or below. The maximum power
consumption differs depending on the mobile device.

1. Charging area
2. LED indicator
• The LED indicator turns on in amber or green when
charging starts.
• For details on the LED indicator, refer to the
LED indicator table.
• Charging starts when

See SA-021/23 for troubleshooting
See Owner's Manual -> Other Equipment -> Wireless
Charger (Qi)
See Service Highlights -> WIRELESS CHARGER (Qi)
LED Indicator

Infotainment
Display

Status

Does not turn
on

---

System turned off

Solid white

Charging
is possible

Solid amber

Normal
charging

Solid green

Fast charging*1

Flashes white

Charging
conditions are not
met

Flashes red

Charging is not
possible because
charging pad high
temperature is
detected
(Charging will

Vehicle side

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resume when
charging pad
cools)

1. Engine is running
2. Qi compatible device placed in center of the
charging area on the tray
3. All the doors and liftgate are closed.

Charging is not
possible because:

* if equipped
*1 Some mobile devices can switch between normal charging
and fast charging.

Customer
device issue

• Customer
device high
temperature
• Foreign
matter is
detected
• Phone case
is not
compatible
with Qi
wireless
charger
Problem with
Wireless Charger
(Qi)

Solid red

1234

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TSB/Document ID: SA-017-23g

Replacement Service Bulletin Number:

MFR Communication Date: 2023-11-06

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY

MFR Component System:

MFR Component Subsystem:


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