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NHTSA ID Number: 10246175

Manufacturer Communication Number: SF672_V4

TSB/Document Date: 2023-12-06


Summary

Revised Field Service Campaign for Common Telematics Platform Software Update


f121391

Fig. 33, Verifying the fbsVersion in the CTP USB Stick
Flashing Window

Page 22

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B
(Revised November 2023)

A
B

C

05/11/2023

f121393

A. Go to the ‘Identification’ tab.
B. Select the ‘Stored Data’ tab.

C. Verify the ‘FBS Sw Version.’

Fig. 34, Verifying the FBS Sw Version in the Identification Tab

19.

Verify the CTP is activated and enabled to communicate with the Daimler network.
19.1 Wait for 10 minutes to give the CTP ample time to establish a network connection.
19.2 Go to ‘Instrumentation’ tab, select ‘Chart,’ then select the ‘Real Time Data: Real Time Value’ checkbox. Verify ‘Activation OK’ is displayed under ‘Value,’ as shown in Fig. 35.
Is ‘Activation OK’ displayed under ‘Value’?
YES → The CTP01T software update is successful. Capture a screenshot that shows ‘Activation OK,’
and save the screenshot along with the repair order. Go to step 21.
NO → Attempt to establish the network connection again. Follow the substeps 19.3 and 19.4.
19.3 Disconnect the DiagnosticLink from the CTP, and wait for 5 minutes before reconnecting.

Page 23

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B
(Revised November 2023)
19.4 Wait for an additional 10 minutes for the CTP to re-attempt establishing the network connection. If the
CTP does not connect to the network, and if ‘Activation OK’ is not displayed under ‘Value,’ as shown
in Fig. 35, even after 10 minutes, go to the CTP Replacement procedure on page 25.

2

1
3

4
05/11/2023

1. ‘Instrumentation’ Tab
2. ‘Chart’ Tab

f121199

3. ‘Real Time Data: Real Time Value’ Checkbox
4. ‘Activation OK’ Displayed under ‘Value’
Fig. 35, CTP Software Update Successful

20.

Remove the USB minieBay logo-to-USB A adaptor and the USB stick (DKICHA022003-5) from the CTP2 at the large
blue USB minieBay logo connector. If the vehicle had a harness connected at the large blue CTP connector, reconnect the harness.

21.

Using the four mounting fasteners, install the VPDM.

22.

Install the passenger-side lower dash cover and the electronics bay cover. For instructions, see Group 60
of the applicable workshop manual.

23.

Close DiagnosticLink, and disconnect the RP1210B-compliant vehicle diagnostic adaptor from the diagnostic connector on the vehicle.

24.

Clean a spot on the base label (Form WAR259), and attach a campaign completion sticker for SF672
(Form WAR261), indicating this work has been completed.

Page 24

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B
(Revised November 2023)

SF672 A and SF672 B - CTP Replacement
(When Software Updates/Flashing Attempts have Failed)
IMPORTANT: Only proceed with CTP replacement if authorized by Daimler Truck Technical Support at
1-855-253-0422.
CTP replacement is required only after USB Stick flashing attempts have failed and only when the SF672 work
instructions have indicated that CTP replacement is needed. The correct CTP replacement part(s) for SF672 A
and SF672 B are different and will depend on the part number of the failed CTP being replaced.
1.

Disconnect the connectors from the CTP ECU, located on the top shelf of the vehicle electronics bay.

2.

Press the CTP ECU firmly towards the back of the electronics bay to release the ECU from the forwardmounting slots, and lift the ECU.

3.

Remove the CTP ECU from the vehicle.

4.

After the CTP ECU is removed, mark an X on the CTP label to identify it as old and to eliminate any
chance of installing the ECU on another vehicle.

5.

Follow the substeps to determine the correct replacement CTP to be installed.
5.1

SF672 A (CTP1) → Using the part number of the removed (failed) CTP, see Table 3 for the new CTP
part number updating to CTP2, and for the antennas needed for the upgrade.

CTP Part Number Being
Replaced

66-05463-001 (CTP1, 3G)

66-05466-001 (CTP1 3G)

66-10777-001 (CTP1,4G)
66-13928-001 (CTP1,4G)

Supporting Parts to
Remove

Parts List
Supporting Parts to Add

CTP Replacement Part
Number

66-11663-000 ANTENNA-4G CELL
66-03942-002 ANTENNA-GSM/
GNSS,INTR MT,4G

66-03942-001
ANTENNA-GSM/
GNSS,INTERIOR MT

66-03942-001
(ANTENNA-GSM/
GNSS,INTERIOR MT)

A66-12157-000
ANTENNA-CABLE,WIFI/BT,INT
66-03942-002 (ANTENNA-GSM/
GNSS,INTR MT,4G)
66-11663-000 (ANTENNA-4G
CELL)
66-11663-000 (ANTENNA-4G
CELL)
66-11663-000 (ANTENNA-4G
CELL)

A66-19900-506
(Submit WSC Ticket if Part Not
Available.)

Table 3, Parts List

5.2

6.

SF672 B (CTP2) → Using the part number of the removed (failed) CTP, enter the part number in to
the Daimler parts look up/parts ordering system and determine the latest/newest part number in the
‘Supersession Chain.’ The correct replacement CTP is the latest/newest CTP2 part number. No antenna changes are needed for SF672 B.

Position the new CTP ECU in the electronics bay, and press the ECU firmly towards the back of the shelf.
Lower the front of the ECU on to the surface of the shelf, and adjust its position horizontally until the tabs
on the ECU are fully seated in the mounting slots.

Page 25

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B
(Revised November 2023)

7.

Connect the CTP antennas to the matching color connector on the CTP.
7.1

SF672 A → Identify and replace the antenna(s) listed in Table 3. Route the cable for each of the antenna using Fig. 36 as a reference. Mounting locations for each antenna being replaced is identified
in Fig. 37. Before installation, clean the antenna mounting area using isopropyl alcohol. Make sure
the mounting surface is completely dry before using the included adhesive foam tape.
Figure 38, Fig. 39, and Fig. 40 identify each antenna type.
1

2

4

3

10/19/2022

1. CTP2
2. Cable Routing
3. Wi-Fi/Bluetooth Antenna

f548015

4. Antenna GSM/GNSS, INTR MT
5. GSM/GNSS Antenna Cable Routing
Fig. 36, CTP2 Component Mounting Locations

Page 26

5

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B
(Revised November 2023)

1
2

3

10/19/2022

1. 4G Cell Antenna

f548020

2. GSM/GNSS Antenna
Fig. 37, Antenna Mounting

Page 27

3. Wi-Fi/Bluetooth Antenna

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B
(Revised November 2023)

1

10/18/2022
10/18/2022

f548017

f548018

Fig. 39, 4G Cellular Antenna

1. Reference Label for Correct Part Number
Fig. 38, GSM/GNSS Antenna

10/18/2022

f548019

Fig. 40, Wi-Fi/Bluetooth Antenna

Page 28

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B
(Revised November 2023)
7.2

After mounting antennas, as needed, and routing/securing cables, connect each of the antenna ends
to the CTP2 shown in Fig. 41. Each antenna connector will match the color on the CTP2.

4
1

2

5
10

7

3

8

9

13

12

6
A

B

10/19/2022

A.
1.
2.
3.
4.
5.
6.
7.

11

f548016

B. CPT2
8. 2x Cellular Antenna
9. USB
10. Wi-Fi/Bluetooth Antenna
11. Main Connector
12. eVault Mounting Springs
13. Anti-Tamper Tape

CPT1
Wi-Fi/Bluetooth Antenna
Cellular Antenna
USB
GNSS Antenna
Main Connector
eVault Mounting Springs
GNSS Antenna

Fig. 41, CPT1 and CTP2 Connection Locations

8.

Connect the 54-pin CTP harness connector.

9.

Install the VPDM. For instructions, see Group 54 of the applicable workshop manual.

10.

Install the electronics bay cover, passenger-side lower dash cover, and top dash cover. For instructions,
see Group 60 of the applicable workshop manual.

11.

Turn the ignition switch to the ON position.

12.

Connect the vehicle to DiagnosticLink 8.17 SP1 or later.

13.

Allow all automatic connections to complete.

14.

Right-click in the ‘Connections’ window, and select ‘Close Connections.’ If any failed device connections
remain (shown with a red indicator), right-click and select ‘Clear All Connection Errors.’

Page 29

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B
(Revised November 2023)

15.

From the menu bar, select ‘File,’ then select ‘Connect.’ In the ‘Manual Connection’ window that appears,
select the following devices, one at a time, to manually connect to them.
• ICUC01T
• CGW04T
• CTP01T

IMPORTANT: Any other devices connected to DiagnosticLink (other than the three listed above) may cause the
initialization process to fail.
16.

Wait until all three controllers are fully connected and the connection indicators turn green. See Fig. 42.

09/17/2020

f120814

Fig. 42, DiagnosticLink Logged Connections Panel

Page 30

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B
(Revised November 2023)

17.

Go to the ‘Parameters’ tab. DiagnosticLink will read the parameters of the connected ECUs. Wait until the
‘Reading parameters’ bar indicates this process is complete.

18.

Select the ‘Initialize CTP’ tab. Verify the vehicle identification number (VIN) from the new CTP2 reads the
default AAAAAAAAAAAAAAAA, or the VIN from the connected vehicle. See Fig. 43. If not, remove the
CTP, and install a new CTP.

19.

Select ‘Initialize’ to run the initialization process.

6

2

1

4
3

5

04/19/2023

1. ‘Initialize CTP’ Tab
2. VIN from CTP

f121382

3. VIN from Connected Vehicle
4. ‘Initialize’ Button

5. Initialize Progress Text Field
6. CTP Current Status

Fig. 43, CTP Initialization

20.

If prompted, enter your credentials to connect DiagnosticLink to the server.

21.

Wait until the initialization process is complete, and the last line in the initialization progress text field
reads, ‘Vin written to device and required data was sent to server.’

22.

Monitor the ‘CTP Activation Status from ECU,’ shown in the ‘CTP current status’ panel. Within 10 minutes
from the end of the initialization process, the ‘CTP Activation Status from ECU’ should change and display
‘Active OK.’
Is ‘Active OK’ displayed under the status?
YES → Go to the next step.
NO → Contact the Detroit Connect® Operations Support team via email
[email protected], or call 1-855-253-0420, option 2.

Page 31

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B
(Revised November 2023)
23.

With the ‘Initialize CTP’ tab still selected, select the ‘Full Screen’ button on the upper-right corner of the
window. See Fig. 44.

04/19/2023

f121384

Fig. 44, Switching to Full Screen Display

24.

For validation that the CTP2 was properly initialized and for the dealership records, take a screenshot of
the DiagnosticLink window while making sure the VIN and the last line in the initialization progress text
field are visible, as shown in Fig. 45. Keep the image as part of the work order.

1

2

04/19/2023

1. VIN from CTP

f121383

2. Last Line in the Initialization Progress Text Field
Fig. 45, Screenshot of DiagnosticLink

Page 32

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B
(Revised November 2023)

25.

Select the ‘Full Screen’ button again to return to the normal view.

26.

Close DiagnosticLink, and remove the RP1210B-compliant vehicle diagnostic adaptor from the diagnostic
connector on the vehicle.

27.

Clean a spot on the base label (Form WAR259), and attach a campaign completion sticker for SF672
(Form WAR261), indicating this work has been completed.

Page 33

123

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TSB/Document ID: SF672_V4

Replacement Service Bulletin Number:

MFR Communication Date: 2023-11-03

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ELECTRICAL SYSTEM

MFR Component System:

MFR Component Subsystem:


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