NHTSA ID Number: 10246175
Manufacturer Communication Number: SF672_V4
TSB/Document Date: 2023-12-06
Summary
Revised Field Service Campaign for Common Telematics Platform Software Update
In order to minimize the possibility of disruptions during the CTP flashing procedure, ensure the following:
• The USB flash drive stick and the mini
USB adaptor must remain fully connected to the CTP1.
• Vehicle power and ignition key should remain ON.
• Vehicle batteries should maintain 12.4 volts or higher, or a battery charger should be connected.
• Laptop must not be disconnected from the vehicle.
• Laptop must not be allowed to go to sleep.
• Laptop must not be used for any purpose other than flashing the CTP01T.
15.
After the USB stick and adaptor are connected to the CTP, select the ‘Start’ button in the ‘CTP USB Stick
Flashing’ window to begin the flashing process. See Fig. 10. Make a note of the time when the flashing
process starts.
NOTE: The flashing process is automated and requires no interaction with the panel throughout the process.
The CTP will shut down and go offline before installing the update. The message ‘Waiting for CTP to Reset’ will
now appear and remain at the bottom of the ‘CTP USB Stick Flashing’ window while the CTP is offline for approximately 30 minutes until the new software is installed and activated. The message ‘Flashing Complete’ may
also appear at the bottom of the ‘CTP USB Stick Flashing’ window. See Fig. 14 and Fig. 15.
16.
As the flashing process continues, check if the message ‘FAILED: FLASH FAILED’ is displayed in the
‘CTP USB Stick Flashing’ window. See Fig. 16.
Is the message ‘FAILED: FLASH FAILED’ displayed at the bottom of the ‘CTP USB Stick Flashing’ window?
YES → The CTP connection may have been disrupted. Follow substeps 16.1 through 16.4 to reattempt the flashing process. If the message is still displayed after re-attempting the flashing process, go
to the CTP Replacement procedure on page 25.
NO → Go to step 17.
Page 10
Daimler Truck
North America LLC
Field Service Campaign
June 2023
SF672 A-B
(Revised November 2023)
05/19/2022
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Fig. 14, Waiting for CTP to Reset Status Message
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Fig. 15, Flashing Complete Status Message
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Fig. 16, Flash Failed Message
16.1 Verify that the vehicle batteries maintain 12.4 volts or higher.
16.2 Close and restart DiagnosticLink.
16.3 Make sure the SF672A/CTP1 USB stick (DDE DKICHA022003-4) containing the SF672A software
and the adaptor (DKICHA022003-1) are completely inserted in to the CTP.
16.4 Repeat the steps 6 through 11.
Page 11
Daimler Truck
North America LLC
Field Service Campaign
June 2023
SF672 A-B
(Revised November 2023)
17.
Approximately 30 minutes after starting the CTP USB stick flashing process, or after the ‘Flashing Complete’ message is displayed, close the ‘CTP USB Stick Flashing’ window, then connect DiagnosticLink to
CTP01T. See steps 7 through 9. If the CTP01T does not connect, the software update may still be in progress and may not respond. Wait for an additional 10 minutes between attempting to connect with CTP01T.
Is the connection with CTP01T successful?
YES → Go to step 18.
NO → If CTP01T still does not connect to DiagnosticLink even after 40 minutes from the start time noted
in step 15, disconnect DiagnosticLink from the vehicle, verify the battery voltage of 12.4 volts or higher is
maintained, close and restart DiagnosticLink, and once again attempt to connect with CTP01T. If the connection still cannot be made with CTP01T, go to the CTP Replacement procedure on page 25.
18.
Once the CTP01T connection turns green in the ‘Connections’ window, go to ‘Actions’ in the menu bar,
select ‘Telematics’, then select ‘CTP USB Stick Flashing.’ Verify the ‘fbsVersion’ is ‘167.721.900.’
See Fig. 17. If the ‘fbsVersion’ does not match updated version ‘167.721.900,’ disconnect the CTP01T
and connect again. Then verify the ‘fbsVersion’ again.
The ‘fbsVersion’ can also be found in the ‘Identification’ panel, under ‘Stored Data’ tab. The ‘FBS Sw Version’ should match the ‘fbsVersion’ displayed in the ‘CTP USB Stick Flashing’ window. See Fig. 18.
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Fig. 17, Verifying the fbsVersion in the CTP USB Stick
Flashing Window
Page 12
Daimler Truck
North America LLC
Field Service Campaign
June 2023
SF672 A-B
(Revised November 2023)
A
B
C
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A. Go to the ‘Identification’ tab.
B. Select the ‘Stored Data’ tab.
C. Verify the ‘FBS Sw Version.’
Fig. 18, Verifying the FBS Sw Version in the Identification Tab
19.
Verify the CTP is activated and enabled to communicate with the Daimler network.
19.1 Wait for 10 minutes to give the CTP ample time to establish a network connection.
19.2 Go to ‘Instrumentation’ tab, select ‘Chart,’ then select the ‘Real Time Data: Real Time Value’ checkbox. Verify ‘Activation OK’ is displayed under ‘Value,’ as shown in Fig. 19.
Is ‘Activation OK’ displayed under ‘Value’?
YES → The CTP01T software update is successful. Capture a screenshot that shows ‘Activation OK,’
and save the screenshot along with the repair order. Go to step 21.
NO → Attempt to establish the network connection again. Follow the substeps 19.3 and 19.4.
19.3 Disconnect the DiagnosticLink from the CTP, and wait for 5 minutes before reconnecting.
19.4 Wait for an additional 10 minutes for the CTP to re-attempt establishing the network connection. If the
CTP does not connect to the network, and if ‘Activation OK’ is not displayed under ‘Value,’ as shown
in Fig. 19, even after 10 minutes, go to the CTP Replacement procedure on page 25.
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Daimler Truck
North America LLC
Field Service Campaign
June 2023
SF672 A-B
(Revised November 2023)
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1
3
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1. ‘Instrumentation’ Tab
2. ‘Chart’ Tab
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3. ‘Real Time Data: Real Time Value’ Checkbox
4. ‘Activation OK’ Displayed under ‘Value’
Fig. 19, CTP Software Update Successful
20.
Remove the USB mini-to-USB A adaptor and the USB stick (DKICHA022003-4) from the CTP1 at the large
blue USB mini connector. If the vehicle had a harness connected at the large blue CTP connector, reconnect the harness.
21.
Using the four mounting fasteners, install the VPDM.
22.
Install the passenger-side lower dash cover and the electronics bay cover. For instructions, see Group 60
of the applicable workshop manual.
23.
Close DiagnosticLink, and disconnect the RP1210B-compliant vehicle diagnostic adaptor from the diagnostic connector on the vehicle.
24.
Clean a spot on the base label (Form WAR259), and attach a campaign completion sticker for SF672
(Form WAR261), indicating this work has been completed.
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Daimler Truck
North America LLC
Field Service Campaign
June 2023
SF672 A-B
(Revised November 2023)
SF672 B - CTP2 Software Update
1.
Check the base label (Form WAR259) for a completion sticker for SF672AB (Form WAR261) indicating
this work has been done. The base label is usually located on the passenger door about 12 inches (30 cm)
below the door latch. If a sticker is present, no work is needed. If there is no sticker, proceed with the next
step.
2.
Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
3.
Make sure the ignition key and battery cut-off switch, if so equipped, are in the ON position.
IMPORTANT: Do not turn the ignition key or the battery cut-off switch to the OFF position until the software installation is complete. The vehicle batteries should maintain 12.4 volts or higher during the CTP software update. If needed, a battery charger should be connected.
4.
Connect an RP1210B-compliant vehicle diagnostic adaptor to the diagnostic connector on the vehicle.
5.
Connect the other end of the RP1210B-compliant vehicle diagnostic adaptor to the laptop.
6.
Open DiagnosticLink®.
IMPORTANT: Make sure that DiagnosticLink is updated to the latest version (8.17 SP1 at the time of publication, or newer) before programming the vehicle. To verify, from the menu bar, select ‘Help,’ then select ‘About.’
See Fig. 20 and Fig. 21.
IMPORTANT: To reduce the possibility of disruption during programming, make sure DiagnosticLink is connected to CTP01T only.
7.
If other already-connected modules appear in the ‘Connections’ panel, right-click and select ‘Close Connections’ to remove all connected devices.
8.
To manually establish the connection with CTP01T, right-click in the ‘Connections’ panel, and select ‘Connect.’ See Fig. 22.
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Fig. 20, Opening the About DiagnosticLink Window
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Fig. 21, DiagnosticLink Application Version
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Daimler Truck
North America LLC
Field Service Campaign
June 2023
SF672 A-B
(Revised November 2023)
A
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A. Right-click in the ‘Connections’ panel, then select
‘Connect.’
Fig. 22, Establishing Manual Connection
9.
In the ‘Manual Connection’ window that appears, select ‘CTP01T,’ then select the ‘Connect’ button.
See Fig. 23. Wait until the CTP01T connection turns green, as shown in Fig. 24.
If the CTP01T does not connect, verify that the VPDM 5-amp fuse (F73) is installed and supplying 12V
power to the CTP. Install the 5-amp fuse, or replace the fuse, if required. If the CTP01T still does not connect, contact Daimler Truck Technical Support at 1-855-253-0422, option 4, (5 AM to 4 PM Pacific Time,
Monday through Friday).
A
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B
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A. Select ‘CTP01T.’
B. Select ‘Connect.’
Fig. 23, Manual Connection Window
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Fig. 24, CTP01T Connected
Daimler Truck
North America LLC
Field Service Campaign
June 2023
SF672 A-B
(Revised November 2023)
10.
In the menu bar, go to ‘Actions,’ select ‘Telematics,’ then select ‘CTP USB Stick Flashing.’ See Fig. 25.
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Fig. 25, Opening the CTP USB Stick Flashing Window
11.
The ‘CTP USB Stick Flashing’ window appears. Verify that a green dot appears beside ‘Connected to CTP’
on the top-left, and beside ‘Ready to start’ at the bottom. See Fig. 26.
If the green dot does not appear beside ‘Connected to CTP’ on the top, and ‘Ready to start,’ disconnect
the CTP01T, close and restart DiagnosticLink. Repeat steps 6 through 11. If the issue still persists after a
second attempt, contact Daimler Truck Technical Support at 1-855-253-0422, option 4, (5 AM to 4 PM,
Pacific time, Monday through Friday).
A
B
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A. Confirm green dot and ‘Connected to CTP’ appears.
B. Confirm green dot and ‘Ready to Start’ appears.
Fig. 26, CTP USB Stick Flashing Window
12.
Remove the electronics bay cover and the passenger-side lower dash cover. For instructions, see Group
60 of the applicable workshop manual.
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Daimler Truck
North America LLC
Field Service Campaign
June 2023
SF672 A-B
(Revised November 2023)
NOTICE
Make sure that the cab floor is clear of debris and tools. If the VPDM is lowered on to debris, especially
metal objects, it could permanently damage the VPDM.
IMPORTANT: The VPDM is positioned on the mounting tabs to assist with retaining the VPDM in position while
mounting fasteners are removed. Care should be taken so the VPDM does not fall to the floor after all four
mounting fasteners have been removed.
13.
Remove the four VPDM mounting fasteners, then gently lower the VPDM on to the cab floor. See Fig. 27.
08/10/2016
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Fig. 27, Lowering the VPDM to the Cab Floor
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Daimler Truck
North America LLC
Field Service Campaign
June 2023
SF672 A-B
(Revised November 2023)
14.
Locate the CTP2 on the upper shelf in the electronics bay. Use Fig. 28 to confirm that a CTP2 is installed
and can be updated using the SF672B/CTP2 USB stick (DDE DKICHA022003-5). Use a USB mini-to-USB
A adaptor (DKICHA022003-1) to connect the SF672B/CTP2 USB stick (DDE DKICHA022003-5) containing
the SF672B software to the CTP2 at the large blue USB mini connector. See Fig. 29.
Some vehicles may already have a harness connected at the large blue CTP connector, which must be
disconnected for this procedure. Make sure the USB adaptor and the USB stick are completely inserted.
4
1
2
5
11
8
3
9
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14
13
6
12
15
7
A
B
05/11/2023
A.
1.
2.
3.
4.
5.
6.
7.
8.
CTP1
Wi-Fi/Bluetooth Antenna
Cellular Antenna
USB
GNSS Antenna
Main Connector
eVault Mounting Springs
CTP1 USB Stick
GNSS Antenna
f548016a
B. CTP2
9. 2x Cellular Antenna
10. USB
11. Wi-Fi/Bluetooth Antenna
12. Main Connector
13. eVault Mounting Springs
14. Anti-Tamper Tape
15. CTP2 USB Stick
Fig. 28, CPT1 and CTP2 Connections
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Daimler Truck
North America LLC
Field Service Campaign
June 2023
SF672 A-B
(Revised November 2023)
B
A
09/01/2022
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A. Connect the USB-mini end of the USB adaptor to
the CTP ECU USB connector.
B. Connect the USB stick that contains the SF672B
software to the USB-A female connector of the
CTP adaptor.
Fig. 29, USB Stick Connected to CTP2
In order to minimize the possibility of disruptions during the CTP flashing procedure, ensure the following:
• The USB flash drive stick and the mini USB adaptor must remain fully connected to the CTP2.
• Vehicle power and ignition key should remain ON.
• Vehicle batteries should maintain 12.4 volts or higher, or a battery charger should be connected.
• Laptop must not be disconnected from the vehicle.
• Laptop must not be allowed to go to sleep.
• Laptop must not be used for any purpose other than flashing the CTP01T.
15.
After the USB stick and adaptor are connected to the CTP, select the ‘Start’ button in the ‘CTP USB Stick
Flashing’ window to begin the flashing process. See Fig. 26. Make a note of the time when the flashing
process starts.
NOTE: The flashing process is automated and requires no interaction with the panel throughout the process.
The CTP will shut down and go offline before installing the update. The message ‘Waiting for CTP to Reset’ will
now appear and remain at the bottom of the ‘CTP USB Stick Flashing’ window while the CTP is offline for approximately 20 minutes until the new software is installed and activated. The message ‘Flashing Complete’ may
also appear at the bottom of the ‘CTP USB Stick Flashing’ window. See Fig. 30 and Fig. 31.
Page 20
Daimler Truck
North America LLC
Field Service Campaign
June 2023
SF672 A-B
(Revised November 2023)
16.
As the flashing process continues, check if the message ‘FAILED: FLASH FAILED’ is displayed in the
‘CTP USB Stick Flashing’ window. See Fig. 32.
Is the message ‘FAILED: FLASH FAILED’ displayed at the bottom of the ‘CTP USB Stick Flashing’ window?
YES → The CTP connection may have been disrupted. Follow the substeps 16.1 through 16.4 to reattempt the flashing process. If the message is still displayed after re-attempting the flashing process, go
to the CTP Replacement procedure on page 25.
NO → Go to step 17.
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Fig. 30, Waiting for CTP to Reset Status Message
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Fig. 31, Flashing Complete Status Message
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Fig. 32, Flash Failed Message
Page 21
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Daimler Truck
North America LLC
Field Service Campaign
June 2023
SF672 A-B
(Revised November 2023)
16.1 Verify that the vehicle batteries maintain 12.4 volts or higher.
16.2 Close and restart DiagnosticLink.
16.3 Make sure the SF672B/CTP2 USB stick (DDE DKICHA022003-5) containing the SF672B software
and the adaptor (DKICHA022003-1) are completely inserted in to the CTP.
16.4 Repeat the steps 6 through 11.
17.
Approximately 20 minutes after starting the CTP USB stick flashing process, or after the ‘Flashing Complete’ message is displayed, close the ‘CTP USB Stick Flashing’ window, then connect DiagnosticLink to
CTP01T. See steps 7 through 9. If the CTP01T does not connect, the software update may still be in progress and may not respond. Wait for an additional 10 minutes between attempting to connect with CTP01T.
Is the connection with CTP01T successful?
YES → Go to step 18.
NO → If CTP01T still does not connect to DiagnosticLink even after 30 minutes from the start time noted
in step 15, disconnect DiagnosticLink from the vehicle, verify the battery voltage of 12.4 volts or higher is
maintained, close and restart DiagnosticLink, and once again attempt to connect with CTP01T. If the connection still cannot be made with CTP01T, go to the CTP Replacement procedure on page 25.
18.
Once the CTP01T connection turns green in the ‘Connections’ window, go to ‘Actions’ in the menu bar,
select ‘Telematics’, then select ‘CTP USB Stick Flashing.’ Verify the ‘fbsVersion’ is ‘169.721.907.’
See Fig. 33. If the ‘fbsVersion’ does not match updated version ‘169.721.907,’ disconnect the CTP01T
and connect again. Then verify the ‘fbsVersion’ again.
The ‘fbsVersion’ can also be found in the ‘Identification’ panel, under ‘Stored Data’ tab. The ‘FBS Sw Version’ should match the ‘fbsVersion’ displayed in the ‘CTP USB Stick Flashing’ window. See Fig. 34.
05/11/2023
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TSB/Document ID: SF672_V4
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
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