Bulletin No.: 14116
Date: September 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Electric Power Steering Assist

MODELS:

2004-2006 Chevrolet Malibu, Malibu Maxx
2008-2009 Chevrolet Malibu
2005-2006 Pontiac G6
2008-2009 Pontiac G6
2008-2009 Saturn Aura
Equipped with Electric Power Steering

CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in some
2004-2006 model year (MY) Chevrolet Malibu and Malibu Maxx, all 2005 and some 2006, 20082009 MY Pontiac G6, and some 2008-2009 Saturn Aura vehicles equipped with electric power
steering (EPS). The subject vehicles equipped with EPS may experience a sudden loss of power
steering assist that could occur at any time while driving. If the power steering assist is lost, a
message is displayed on the Driver Information Center and a chime sounds to inform the driver.
Steering control can be maintained, as the vehicle will revert to a manual steering mode, but
would require greater driver effort at low vehicle speeds, which could result in an increased risk
of a crash.
CORRECTION
Dealers are to replace the torque sensor assembly.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
Copyright 2014 General Motors. All Rights Reserved.

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September 2014

Bulletin No.: 14116

The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
23232310

Description
SENSOR KIT – STRG SHAFT TORQUE

Quantity/Vehicle
1

SPECIAL TOOLS
All dealers were shipped a snap ring pliers adapter, GE-45126-5, and snap ring pliers, J-45126,
for use in this recall. The shipments should have been received at dealerships no later than July
10, 2014. These tools are being furnished at no charge. Additional tools, if required, may be
purchased by calling 1-800-GM-Tools (1-800-468-6657).
SERVICE PROCEDURE
Note:
For U.S.: A video that demonstrates the steering shaft torque sensor replacement can be
viewed at www.centerlearning.com (or use the link on Global Connect). Select "Resources"
then "Video On Demand". The VOD portal will open. Select GM STC from the choices on the
left. Search for 10214.07D. This will bring up the July 2014 Emerging Issues Seminar. The
video is part of this seminar. Click on the thumbnail to launch the video.
For Canada: A video that demonstrates the steering shaft torque sensor replacement can be
viewed on the GM Centre of Learning (LMS) web site which can be accessed via the Single
Sign-on process through Global Connect. Click on the “Resources” menu option, and then
select “Video on Demand,” “GM Pro – Centre of Learning” and “Service Technical.” The video
will be in the list displayed on the page.
Steering Shaft Torque Sensor Replacement
1.

Remove the steering shaft torque sensor. Refer to Steering Shaft Torque Sensor
Replacement in SI.

2.

Install a new steering shaft torque sensor. Refer to Steering Shaft Torque Sensor
Replacement in SI.

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September 2014

Bulletin No.: 14116

3824308

3.

Document the last 9 digits of the NEW steering shaft torque sensor on the vehicle repair
order. The serial number is located on the bottom of the caution label (2).

CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by October 31, 2015, unless otherwise specified by state law. If this
is not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and
concise explanation, in writing, as to why the request was denied. The bottom portion of the
Customer Reimbursement Request Form may be used for this purpose. If the denial was due
to missing documents, the customer can resubmit the request when the missing documents are
obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.

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September 2014

Bulletin No.: 14116

CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by October 31, 2015.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
9100455

9100458
9100459

Description
Replace Steering Shaft Torque Sensor *
 Aura, Malibu, Malibu Max
 G6
Customer Reimbursement Approved**
Customer Reimbursement Denied - For US dealers only

Labor
Time

Net
Item
N/A

1.1
1.5
0.2
0.1

***
N/A

*

To prevent a rejection of the warranty transaction, the last 9 digits of the NEW steering shaft
torque sensor, which was recorded on the vehicle repair order, MUST be entered when
submitting the warranty transaction.

**

Customer reimbursement will not close this recall. The service procedure must also be
performed on the vehicle. Submit the customer reimbursement warranty transaction prior
to submitting the repair transaction. Failure to do so will result in rejection of the repair
warranty transaction.

*** The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

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Bulletin No.: 14116

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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September 2014

Bulletin No.: 14116

IMPORTANT SAFETY RECALL
October 2014
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in some
2004-2006 model year (MY) Chevrolet Malibu and Malibu Maxx, all 2005 and some 2006,
2008-2009 MY Pontiac G6, and some 2008-2009 Saturn Aura vehicles equipped with electric
power steering (EPS). As a result, GM is conducting a safety recall. We apologize for this
inconvenience. However, we are concerned about your safety and continued satisfaction with
our products.

IMPORTANT






This notice applies to your GM vehicle,
VIN___________________________________________.
Your vehicle is involved in GM safety recall 14116.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.
If the warning message is displayed on the Driver Information Center
and a chime sounds, the power steering will be lost and the vehicle will
revert to a manual steering mode, which may require greater driver
effort at low vehicle speeds. The power steering may return the next
time the vehicle is started; however, you will still need to have your
vehicle serviced when parts are available.

Why is your
vehicle being
recalled?

Your vehicle equipped with EPS may experience a sudden loss of
power steering assist that could occur at any time while driving. If
the power steering assist is lost, a message is displayed on the
Driver Information Center and a chime sounds to inform the driver.
Steering control can be maintained, as the vehicle will revert to a
manual steering mode, but would require greater driver effort at low
vehicle speeds, which could result in an increased risk of a crash.

What will we
do?

Your GM dealer will replace the torque sensor assembly. This
service will be performed for you at no charge. Because of service
scheduling requirements, it is likely that your dealer will need your
vehicle longer than the actual service correction time of
approximately 1 hour and 10 minutes to 1 hour and 45 minutes.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

Did you already
pay for this
repair?

Even though you may have already had this condition corrected,
you will still need to take your vehicle to your dealer for additional
repairs. If you have paid for repairs for the recall condition, please

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September 2014

Bulletin No.: 14116

complete the enclosed reimbursement form and present it to your
dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may
mail the completed reimbursement form and all required documents
to Reimbursement Department, PO Box 33170, Detroit, MI 482325170. The completed form and required documents must be
presented to your dealer or received by the Reimbursement
Department by October 31, 2015, unless state law specifies a longer
reimbursement period.
Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
Division

Number

Chevrolet
Pontiac
Saturn
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-762-2737
1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
1-800-833-6000

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V153.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GM Recall #14116